Electronista Reports on RESCUECOM 2014 Computer Reliability Report!

Mayday Feature Puts Amazon on top of 2014 Reliability Report

Mayday feature puts Amazon on top of 2014 Rescuecom chart

Electronista
February 18, 2014

Lenovo score drops

Amazon has shot to the top of Rescuecom's latest annual Computer Reliability Report, according to a press release. The company achieved a score of 7,590, vastly outdoing Samsung, which came in second with 768. Rescuecom determines reliability rankings by comparing computer and tablet vendors' marketshares with the numbers of repair calls its Level 3 technicians handle.

Amazon's score is thought to be linked to Mayday, a feature on the most recent versions of the Kindle Fire. It allows people to get live tech support directly from their tablet, including handing over remote access if necessary; this may be mitigating some problems, even though Mayday only offers first-tier support.

Apple holds third place on the chart, with a score of 296. The only major shift apart from Amazon belongs to Lenovo, which dropped to 151 points. Trailing behind are ASUS (96), Toshiba (59), HP (41), Dell (39), and Acer (9).

Google Reviews

4.9 1084 reviews

Brian Roark
in the last week

I want to thank David and Roy at Rescuecom for assisting me with getting my Dell Laptop back to squa

...I want to thank David and Roy at Rescuecom for assisting me with getting my Dell Laptop back to square one with protection and monitoring as well updating my system. I highly recommend them to others in need of computer help and assistance. less

D.M. Lafortune
3 months ago

These folks are the best ! They have Rescued me more than once :o)

...These folks are the best ! They have Rescued me more than once :o) less

Steve Donnellon
5 months ago

Working with Roy remotely from Junea, Alaska has been a excellent experience and and he solved my so

...Working with Roy remotely from Junea, Alaska has been a excellent experience and and he solved my software issue and had hellp with preventing future issues. less

Jay Amburgey
8 months ago

I was having trouble with my gmail email and I contacted Rescuecom and a technician named Roy helped

...I was having trouble with my gmail email and I contacted Rescuecom and a technician named Roy helped me restore email and folders that I thought were deleted or lost. I highly recommend these guys for your technology needs and they also help with cellphones, routers and tv's. Way to go Rescuecom. less

View all Google reviews

Featured in: