Computer Support Blog

The results are in for RESCUECOM’s Annual 2010 Computer Reliability Report, Apple claims the top spot!

SYRACUSE, N.Y., Feb. 22, 2010 – “Before making any computer purchases in 2010, RESCUECOM encourages consumers and businesses alike, to consider the reliability of their favorite brands. We are committed to helping you make the best decision on your computer purchases through our Computer Reliability Report” stated David Milman CEO of RESCUECOM.

The Computer Reliability Report gives factual, unbiased data to determine the reliability of today’s personal computers. The top five manufacturers with the best overall computer reliability performances for 2010 are:

1. Apple (365)
2. Asus (305)
3. IBM/Lenovo (305)
4. Toshiba (199)
5. HP/Compaq (149)

In analyzing the last four quarters of computer reliability scores leading to the overall 2010 report, RESCUECOM observed a few performances worthy of further attention. Asus was definitely the manufacturer to watch in 2009 with a skyrocketing market shipment percentage and a lopsidedly low number of computer support calls. This excellent performance gave Asus a computer reliability score nearly triple the scores of its competitors in Q1 2009. As the year progressed and Asus’ numbers leveled out, they were still able to stay on top in Q2 2009.

Apple finished the year with a higher score than Asus; however it was Asus who won the spotlight with its impressive 190.7% growth, year over year. Due to Asus’ excellent performance, we have awarded them with Second place, even with their tied reliability score to IBM / Lenovo. Conversely, Dell’s negative growth and poor reliability scores, led to an increased need for Dell customers to seek computer repair. This performance stopped Dell from reaching a top five position.

Stepping back from the major name-brand computer manufacturers, RESCUECOM would like to highlight two players worthy of honorable mention for their computer reliability scores. Panasonic and Samsung, although not prominently known for computer market share, are two brands consumers should keep in their considerations through 2010. Both have shown that even with lower market share numbers, they were able to provide excellent computer support for their customers, minimizing the need for them to seek outside services for repair.

RESCUECOM determines the reliability of a manufacturer by comparing their market share of shipped computers, weighed against the percentage of computer support calls RESCUECOM handles for that same manufacturer. Higher scores indicate better reliability. Reliability is attributed to a combination of two areas: quality of components used by a manufacturer, and the success of after sale support provided by the manufacturer. Low quality components lead to more frequent repairs, and a lack of manufacturer support will lead to customers seeking outside support options, such as RESCUECOM.

The following data was used to calculate reliability scores for the 2010 Computer Reliability Report:
Manufacturer: U.S. Computer RESCUECOM Computer
Market Share Computer Repair Share Reliability
(percentage Share (percentage of service calls Score
of computers shipped) to 1-800-RESCUE-PC)

Apple                 8.0 %          2.2 %            365
Asus                    2.7 %          0.9 %           305
IBM/Lenovo   3.7 %          1.2 %            305
Toshiba             7.7 %          3.9 %            199
HP/Compaq    26.9 %        18.0 %          149
*Data is a compilation of the scores for all four quarters in 2009.
Data Source: IDC

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Filed under: apple, Uncategorized