I am writing you a note to commend the work of one of your technicians
David A. Milman, CEO July 11, 2009
Rescuecom Corporation
2560 Burnet Avenue
Syracuse, NY 13206-7906
Dear Mr. Milman,
I am writing you a note to commend the work of one of your technicians, Peter D. After calling your business several days ago and receiving excellent advice and support, an appointment was set up for the next morning for Peter to come over and fix my computer that had crashed.
When he came over, he ended up spending more than 5 and ½ hours retrieving data, re-programming everything, and installing a new security system. In addition to this work, he was even patient enough to go with me to a nearby Radio Shack, wait 15 minutes for it to open, and pick up a new mouse because mine was so dysfunctional.
We think my computer had crashed because of an electrical flux from the faulty socket it was plugged into. Since then, I have it plugged into a new surge protector and a socket that my superintendent has assured me is grounded. Hopefully, I won’t have that same problem again. But, if I do, I am relieved to know that your services- and hopefully Peter Dain- would be available to help this poor layperson out again.
Thank you for your services.
Sincerely,
Julie S.
New York, NY