Computer Support Blog

Oftentimes, people browsing a company’s website may need help navigating the page or finding the information they need.  While many sites offer helpful tools and can be very clear and concise in the information they offer customers, some may still require more assistance.  Some businesses and organizations offer help from live customer service representatives in real time rather than making people wait or offering no additional help, and this is a service upon which a startup called LiveNinja builds.  It offers a video chat marketplace geared toward customers by which service providers can offer live help via live video.  This is not a new technology or a new concept, and even Google has a similar service called Helpouts.  LiveNinja offers its services to companies with a few additional benefits, mainly involving aspects of its analytics and the ability to reach customers in various additional ways. Read more »

Therapy and professional psychological help can be very beneficial to the long-term mental health of many people.  However, certain factors often prevent people from seeking the help they need when it comes to psychological matters. People often feel embarrassment over their difficulties at first and don’t want to take steps to address whatever issues they may be facing.  Cool product Talkspace wants to use a web-based chatting system to address this problem and provide people with therapy online.  With this cool product, people can anonymously log in and seek help from professional doctors from any computer or smartphone.  The first few exchanges with a therapist are free to determine if a user is comfortable with a specific doctor before continuing.  Talkspace encourages users to ask about almost anything, (although they do direct any life-threatening issues to a suicide prevention hotline).  Each therapist on the website is a professional who has extensive experience treating patients for a variety of problems.  Anyone who has trouble accessing the chat system on Talkspace with any of their technological devices should seek home tech support for help with connecting.  Read more »

Moving is costly, time-consuming, and mentally draining even if you aren’t driving the moving truck and packing everything yourself.  This reality is especially true for moving long distances to another city, state or even country.  Finding moving companies with viable prices and services is often a struggle on its own and people also take their own inventory of items to ensure that they forget nothing.  Moveline is a cool product on the web that can help people get through the process of moving with less hassle.  The service aims to help customers relax and focus on the other issues surrounding leaving and going to a new city.  Moveline accomplishes this by guiding people through the process one-step at a time.  The company uses a combination of technology and personal service to help their clients.  Moveline gives people one on one interactions with moving agents while also making use of smartphone cameras, video chat services and online price search and aggregation. Read more »

It’s becoming more and more difficult to separate yourself from the pack with a video chatting product when Microsoft’s Skype, Google’s Hangouts, and Apple’s FaceTime provide stiff competition.  However, cool product Oovoo is giving users plenty of extra features that distinguish it from the rest of the pack.  Unlike the competition from major corporations, Oovoo offers customers not just chatting but also video recording and uploading tools.  Any users who want to record video podcasts or post video blogs on social media sites don’t have to use any outside programs when making calls on Oovoo.  People can record video calls directly through Oovoo saving them time and effort.  Given the rise of independent video blogs and media on the web, Oovoo is likely appealing to video bloggers and content creators due to this feature.  This cool product even lets users upload directly to YouTube through the software without even having to open a web browser.  People will have to link their YouTube accounts to Oovoo to take advantage of this feature.  Anyone who has difficulty linking their video account to Oovoo will need to find an online computer support service to help them. Read more »

Just as in the tech support and mobile computing industries, the foreign language learning industry has made many strides in recent years due to technological advances.   Language learning software and mobile applications seem to sprout up all the time, taking advantage of new design and technological possibilities to help people expand their linguistic palette.  However, despite all these advances, many people still require the help of a live person interacting with them and teaching them in order to benefit from language-learning programs.

Cool person Thierry Engel is using technology to make even this method of language learning easier and more convenient.  Engel founded Learnissimo to connect people with foreign language teachers from all over the world via live video chat service.  Learnissimo schedules live lessons via video chat with professional teachers in a one-on-one setting.  Users can get high quality help with learning a language from a private tutor simply with a few clicks of their mouse thanks to the realization of Engel’s vision.  It seems that even the most human aspects of learning can be enhanced and made more convenient, thanks to tools like Engel’s website.  Read more »

Influential people such as celebrities, CEOs, former political leaders, and other prominent figures often find that there is a large demand for their time.  People swarm them with fan mail, tweets, e-mails, and other requests for their attention, advice or consideration.  Since this is often overwhelming, people of influence don’t take the time to respond or address these requests for their time in any meaningful way.  Cool tech product Huddlewoo attacks this problem by allowing influential people to advertise their free time and receive offers for personal video chats.  Huddlewoo allows people to charge an hourly rate for their time to keep requests only from those with serious inquiries.  If someone is a particularly famous celebrity, they can even make conversations they have public so others can share the experience as well.  Those who want to connect with influential people via Huddlewoo will need to know how to set up and use a web cam for video chatting.  Those who are inexperienced with video chat should seek an onsite computer support service for assistance to get started with Huddlewoo. Read more »

Using the Internet to network and increase your web of contacts in the professional world is hardly a new concept.  LinkedIn has been doing this for ages.  However, simply clicking a link to add another “connection” on your profile can be impersonal and even undermine the chance to make a true connection through networking in the first place.  This is why cool product Peer tries to add a more personal touch to online professional networking by incorporating video messaging and chats into the process.  Peer lets you make professional connections, leave video introductions and schedule video chats on your phone so you can make a real connection while networking rather than just a name on the screen.  The team at Peer believes this process can help facilitate stronger relationships through networking that will be more helpful than the typical ones made through social networking.  Currently, Peer uses LinkedIn to help users find others to connect with over their service.  If you do not have a LinkedIn profile and don’t know how to create one, you will need computer tech support to help you. Read more »