Computer Support Blog

Microsoft has chosen to re-renter the smartphone marketplace with a new OS – Windows Phone 7.  A highly anticipated and much debated entry into the mobile OS arena, WP7 is one of Microsoft’s most important releases in years.  To help you understand WP7 and decide whether it’s right for you, Rescuecom’s computer support and computer repair specialists share the five things you need to know about Windows Phone 7. Read more »

A recent survey has revealed some troubling data for corporate technology users when it comes to Internet security.

According to the Sixth Annual Enterprise IT Security Survey, conducted by Amplitude Research, 67% of large companies (minimum of 5,000 employees) reported at least one significant security intrusion.

That was over 25% higher than the year before.

Companies cited various potential reasons for the increase, ranging from significant Internet security weaknesses to employee Internet usage.  No matter the reason, one thing is clear:  large corporations are coming under increased attack. Read more »

Many of us are still passive technology users.  Concepts such as computer repair and tech support aren’t even considerations until an actual crisis arises.

Technology used to be so complicated that only experts would use it on a regular basis.  However, easy to use devices such as smartphones, mp3 players, and tablet computers allow anyone to be a regular tech user.  You no longer need to be a computer repair specialist or work in tech support to be able to operate these sorts of devices.

However, many of us rely on our tech, but never understand it.  Because we don’t understand all the ins and outs of the devices we’re using, we often panic when trouble hits.  That panic can often make a computer repair problem instantly worse.  Read more »

SYRACUSE, N.Y., August 27, 2010 – Any time you seek out computer repair or computer support services, you are putting a great deal of trust in someone.  To help you choose only a quality and reputable computer repair service, Rescuecom offers these tips.  Read more »

SYRACUSE, N.Y., August 16, 2010 – McAfee, a top Internet security company, recently announced that malware attacks are at an all-time high.  According to McAfee, 10 million new pieces of malware were cataloged during the first half of this year.  With this Internet security threat reaching such significant heights, Rescuecom offers these tips to protect your computer from such an attack.  Read more »

Rescuecom Releases 5 Tips for Mobile Device Security

SYRACUSE, N.Y., August 9, 2010 – Mobile devices are extremely popular, but also extremely vulnerable.   Internet security is no longer just a concern at home or the office, and phone data recovery is more than a solution for users.  To help you understand the issues of Internet security and phone data recovery for your mobile devices, RESCUECOM offers these 5 tips.     Read more »

A key component in keeping your Internet security up to date is the free form of computer support provided by many major software companies – patches.

For example, Microsoft releases Internet security patches, along with non security computer support updates, on the second Tuesday of every month or “Patch Tuesday.”

Tomorrow’s Patch Tuesday will feature 14 bulletins with patches for thirty-four Internet security vulnerabilities in Microsoft’s products including Windows, Office, and Internet Explorer. Read more »

RESCUECOM offers suggestions to speed up a slow computer.

Computing is not all about speed, but it is important.   A slow computer can be frustrating.  Even worse, it might signal the need for computer repair.  There are ways to speed up a slow computer, hopefully without the need for expensive computer repair. Read more »

Phishing attacks threaten our Internet security and can be hard to detect.  They can lead to identity theft, viruses, or the need for computer repair.  To help protect your Internet security, RESCUECOM’s computer repair experts offer five simple tips for detecting phishing attacks.

•1.) Avoid Action – Phishing attacks work when you take action.  An email that requests information or features clickable links may be an attack against your Internet security.  Legitimate emails include cut and past style links to help you avoid clicking.  If there are only clickable links, the email is likely a phishing scam. Read more »

PRESIDENT DAVID,
I HOPE THIS ADDRESS IS CORRECT SO YOU RECEIVE THIS MESSAGE.
IT WAS A FLUKE THAT I WAS GIVEN YOUR 800 NUMBER WHEN I CALLED BEST-BY FOR A GEEK. AFTER SEVERAL LAYERS OF PHONE CALLS I FOUND YOUR FIRM. PRAISE THE LORD.

I WANT TO COMMEND YOUR STAFF FOR THE EXCELLENT SERVICE I RECEIVED ON MAY 27TH & 30TH FROM STANLEY. JOSHUA AND ESPECIALLY ROY H. OF FLORIDA.
I WAS HESITANT ABOUT GIVING MY VISA CARD NUMBER TO STANLEY A TOTAL STRANGER, BUT I WAS DESPERATE. I THOUGHT MY SYMANTEC ANTI VIRUS WAS TAKING GOOD CARE OF ME. IT WAS NOT UNTIL I WORKED WITH ROY H. THAT I LEARNED THAT THIS VIRUS CRAP NEVER GOES AWAY UNTIL I HAVE YOUR TEAM
ERASE IT. I DELETE COOKIES EVERY DAY.

ROY IS A REAL ASSET TO YOUR TEAM. I WATCHED HIM ON MY SCREEN AS HE TOOK REMOTE CONTROL OF MY COMPUTER.  NOT ONCE WAS HE EVER STUMPED OR WAS THERE A DELAY WHILE OTHER TECH’S WOULD SAY THERE IS A PROBLEM THEY HAD TO FIGURE OUT.

DAVID, THANKS TO ROY I HAVE LEARNED THAT JUST LIKE AN AUTO YOU HAVE TO HAVE PREVENTATIVE MAINTENANCE. MY PC WAS LOCKING UP TRYING TO ACCESS THE INTERNET. I NOW HAVE MUCH FASTER SPEED. IT’S TOO BAD THESE HACKERS HAVE TO RUIN SUCH WONDERFUL INTERNET ACCESS.

I WILL NOT HESTATE TO RECOMMEND RESCUECOM.
THANK YOU RESCUE TEAM.
DWANE W.
OVERLAND PARK, KS