Computer Support Blog

Waiting for someone to show up when he or she has made plans with you is never fun.  While people can text, e-mail, or call their friends or associates to find out where they are when running late, there are many situations where that person won’t be able to respond.  If the person running late is driving or talking to someone else because of a crisis, trying to communicate with him or her through a phone or mobile device will go nowhere.  However, cool person in technology Bryan Trussel founded Glympse to help people keep track of each other when they’re running late.  Without having to disturb people by sending them repeated text messages or phone calls, Glympse users can track their friends and see their location without bothering them. Read more »

Shipping costs can be problematic for many individuals and small businesses. Transporting very large items can even be cost prohibitive in some cases.  However, cool person in technology Everett Steele has founded Kanga in order to make delivering items less costly.  To accomplish this task, Steele has started using a model that has seen great success in other areas of the tech industry—crowdsourcing.  Companies like AirBnB and Uber have shown that having customers provide services to each other can actually be a viable business model if a company facilitates the exchange properly.  Kanga uses crowdsourcing by allowing people to request delivery services from anyone who has access to the proper transportation.  Once users find others able and willing to transport what they need moved, they can book the drivers to make deliveries through Kanga. Drivers on Kanga can charge less than large shipping companies, making the process far easier on people’s wallets.  Steele’s company takes a small cut of each payment for making each delivery possible.  Anyone who has technical difficulty while trying to schedule deliveries through Kanga should contact a computer support service for immediate assistance. Read more »

Radio dramas were once a major part of pop culture.  Countless people tuned in weekly to hear episodic audio performances ranging in genre from crime fiction to sci-fi to romance.  Then, of course, technology moved forward and radio dramas became part of the past. Television became the primary form of entertainment for most people.  In an ironic twist, cool product New Fixtion is bringing back the format of the radio drama, but doing so by using the advantages of the technology that is quickly upending television as the primary form of entertainment in pop culture—the Internet.  New Fixtion hosts a large set of serial audiobooks that feature performances from multiple voice actors.  While a single performer usually reads many audiobooks aloud, New Fixtion provides users with stories performed by actors to create a feel similar to old radio dramas.  New Fixtion wants to bring back the serial audio drama by using the Internet and making these performances available for streaming or download whenever people want.  Anyone who experiences streaming issues while using New Fixtion should seek out a computer tech support service to get help. Read more »

Creating legal documents and contracts is a long and tedious process when done manually.  For companies that have to make hundreds or even thousands of these documents a year, the process can waste significant amounts of time that they would rather spend in other areas of business.  Tech company Exari has developed a cool product that helps automate the creation of legal contracts for business use. Exari’s software aims to help companies save time and focus on other operations besides tedious document creation.  Exari is trying to make the creation of legal contracts and other documents a non-issue for businesses by reducing a complicated process into just a bit of data entry.  Using this cool product, businesses don’t always have to have legally trained staff available to create documents. Exari aims for even average employees to be able to use their software.  This company makes their legal document creation products available through the web via a cloud-based system.  Any companies that have trouble accessing the system from their network should get in touch with a business IT support provider for assistance. Read more »

Wikipedia is one of the one of the most used sites on the Internet.  A major part of how that reality came to be is how easy it is to keep information up to date on the site.  The “wiki” format of the website allows all users to edit and review information.  This fact means that people can constantly update and double-check all articles on the site.  While this format has proven to be incredibly useful for Wikipedia’s encyclopedic purposes, a cool product called BrainKeeper wants to apply it to another purpose.  BrainKeeper provides businesses with internal wiki sites where they can store all corporate information.  Employees can then edit the company’s internal wiki powered by BrainKeeper every time a policy change happens or anything of significant importance occurs.  Office tech support assistance will be necessary for any less technically inclined employees who have trouble updating information through BrainKeeper’s system. Read more »

Technical skills have become an essential aspect of what makes job candidates desirable and what makes employees valuable.  While skills are teachable and hardly the only metric by which a company should measure employees, it is always important for companies to track what immediate value a person has for them.  Cool person in technology Mike Kowalchik founded his startup Smarterer to give companies a method to measure both employees’ and job applicants’ skillsets.  Smarterer creates and provides enterprises with tests that they can use to measure people’s aptitudes in different fields and subject material.  For example, Smarterer tests can be about website coding, Microsoft Office, Google Apps, mobile app development or any other skillset.  Read more »

Using crowdsourcing to answer questions has been a staple of the web for a very long time. Just look at the prevalence of crowdsourced encyclopedia Wikipedia over the years.  Other companies have recently turned the crowdsourcing model to professional services as well.  Sites like 99Designs have made the model applicable to freelance graphic design work and become very successful.  Now, a cool person in technology named Josef Dunne has founded a company named BabelVerse that takes the crowdsourcing model and applies it to another service—professional translations.  Read more »

Not every business has the means to make an official website for online appointment booking.  Many small businesses focused around a specific community, such as small doctor’s offices, dentists, recreation centers, martial arts dojos, and hair salons, don’t find it economical to invest in a website when they have all the clientele they can handle come to them locally.  Still, with the growing emphasis on Internet-connected mobile devices and people more dependent on their technology than ever before, a web presence is becoming necessary even for these smaller establishments.  Enter Latiss, a cool product that gives community businesses a place on the web and the ability for customers to book online appointments.  Rather than create an expensive website when a company doesn’t have the extra cash or time, businesses using Latiss can still give customers the convenience of booking appointments and checking information online with little extra investment or risk.  Even business owners that truly have no experience with computers can use Latiss with only a little help from a PC tech support service.  Read more »

Having to live far away from loved ones at any given time, whether it’s someone’s parents, siblings, or significant other, can be very hard to handle on a personal level.  The Internet has made the struggle much easier to cope with thanks to all the communication tools it provides.  Video calls, instant messages, and social networks all provide communication with loved ones when they are far away.  However, one of the original forms of Internet communication remains one of the most popular for long-distance communication—email.  Now, a cool person in technology wants to turn all the email conversations people have with their loved ones into meaningful mementos. Read more »

Hotels often live and die by their reputation.  The famous star rating system and referrals from previous travelers are what bring most people to the lobbies of hotels all around the world.  Reputation is key in the hospitality business and the opinion of a hotel’s guests dictates its reputation.  Now, there is a cool product in technology that helps hotels connect better with their customers.  GuestDriven gives hotels the tools to engage and provide for their guests to gain insight into what they need to improve their experience.  GuestDriven then also encourages guests to become brand ambassadors, spreading the good word about particular locations to other potential customers and improving overall business for the hotel.  GuestDriven accomplishes all of these goals through mobile technology.  Read more »