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Tech Support Blog

Tech Support Blog

What is the Cloud and What Does it Mean to Me?

“Buzzwords” are very popular in the tech industry, but these often vague and uninformative terms are not always clear to consumers. One of these terms is “the cloud,” one that everyone knows but of which fewer can explain the particulars. To put it simply, it refers to software and services that operate on the Internet rather than your computer, which you can access in a browser like Microsoft Edge, Firefox, or Google Chrome as well as some dedicated mobile apps. When your data is in the cloud, or you work in the cloud, that data goes somewhere for storage. In the case of the cloud, is goes to numerous locations from which a network of servers can find and deliver it when needed. With remote servers handling most computing and storage, you can do any work on any computer and access it from any other computer with an Internet connection at any time. Read more »


RESCUECOM’s 2015 Q2 Computer Repair Report, Now Including Tips for Common Problems!

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RESCUECOM created the 2015 Q2 Computer Repair Report by studying and collecting the data from each service call we received this to create a list of the top ten most common problems users face on all computers and mobile devices. While there are a number of problems users frequently face, this quarter has shown a surprisingly steep growth in one area in particular. Read more »


Nikola Bozinovic Founded MAINFRAME2 So People Could Run Windows Apps in a Browser

Cloud services are advancing impressively with time and cool person in technology Nikola Bozinovic is pushing them further than ever with his product, MAINFRAME2.  Bozinovic’s service runs any Windows software in the cloud and lets people access and control that software through their browsers.  Users who own Macs, Linux PCs and Google Chromebooks can now run and access any Windows software they choose with Bozinovic’s cloud-based product.  MAINFRAME2 connects people through a simple browser interface that lets users run and interact with whatever Windows programs they want.  Since MAINFRAME2 is cloud-based, users can access their apps and data from anywhere at any time. Bozinovic is making the complete vision of cloud-based computer technology a reality for everyone, allowing people to run any app they want regardless of their local hardware.  If anyone has problems logging into this cool person’s service online, a cloud computer support company may be able to help determine what is causing the difficulty. Read more »


Yellow Schedule Helps Therapists with Secure and Convenient Scheduling Tool

Mental health professionals must be especially protective of their data due to the sensitive information they often have about their patients.  Patients’ confidence in a therapist’s discretion is essential to that doctor’s long-term success.  While there are many cloud-based office programs that can help a therapist’s office organize and schedule their clients and appointments, many of them do not have the added security necessary for such a setting.  Cool product in technology Yellow Schedule is a scheduling platform that takes the special needs of mental health professional’s situation specifically into consideration.  The product helps therapists schedule their appointments and meetings easily. Yellow Schedule also lets doctors directly communicate with patients regarding their appointments and has strong built-in security to keep patients’ information safe.  Read more »


Ben Kaufman Founded Quirky to Crowdsource Ideas for New Inventions

Many people have ideas for inventions that they don’t have the time or resources to pursue on their own.  It takes a significant amount of money, free time and access to specific tools and materials in order to bring an invention from pure concept to physical reality.  Cool person in technology Ben Kaufman founded Quirky to help people without the extra time and resources to turn their invention ideas into reality.  Kaufman’s website lets people share their ideas, concepts, and even fully formed plans for new inventions as well as upgrades to items that already exist. These ideas can be for any type of invention, whether it’s a new computer repair tool, kitchen appliance or smartphone accessory.  Kaufman also helps to turn the ideas with the most traction on his website into actual products that make money for their creators. Read more »


CodeNow Programs a Bright Future for Kids

The computer programming field looks about as exciting to most people as mowing their lawn with a pair of scissors. We imagine a field dominated by spastic geeks, hovering in lightless rooms over screens full of green Matrix code zooming past their eyes while they somehow magically decipher it. CodeNow is a nonprofit that decided to make computer programming accessible to inner city high-schoolers by making it fun!  Read more »


Implisit Automates the Busywork of Sales to Help Teams Sell More Efficiently

Data entry is never anyone’s favorite task in a sales job.  Sales professionals always prefer to spend more time connecting with clients and working out deals rather than typing details into a computer system.  Filling out forms with customer information, dates, and progress reports often feels like wasted time.  However, these processes remain necessary parts of a sales operation, much to the chagrin of anyone who sells. Read more »


Gini Organizes Your Life through Your Documents Automatically

Keeping track of your life, remembering every detail and keeping your calendar updated can be a seriously tedious task.  This is so much the case that those who can afford it often hire personal assistants to handle the job for them.  Unfortunately, many people do not have the means to outsource their life upkeep.  That’s why the people who work on cool product Gini believe they can reach an untapped market.  Gini is software that utilizes AI technology to sort a person’s life automatically based on their documents.  Whenever someone gets a new batch of paperwork, whether physically or digitally, they can input it into Gini and the software will recognize the important pieces of text in the document—dates, names, and addresses.  The software will then automatically sort this information into a digital calendar and address book.  Users then get alerts, reminders and updates about events, appointments, and bills so they never have to worry about keeping track of this information manually.  Gini lets users upload documents of multiple different file types.  However, that does mean users have to scan physical documents to make digital copies that are uploadable to the software.   If you have difficulty with your scanner, you will need computer tech support available to take full advantage of Gini. Read more »


Jahanzeb Sherwani Has Created Collaborative Screen-Sharing with ScreenHero

Working on a single project with someone else can be a logistically difficult process.  It often requires constantly sending files back and forth and providing commentary on each other’s work with each step of the process.  Cool person in technology Jahanzeb Sherwani wants to remove the obstacles of this process with his company ScreenHero.  ScreenHero develops a real-time collaborative program that enables two users to share a computer screen when working on projects together.  This could potentially allow for more efficient collaboration and save users’ time when they need to work together to get something done.  Sherwani wants to enable screen sharing across multiple platforms as well.  That’s why he and his team developed ScreenHero to be compatible with both Mac OS and Windows and work cross-platform.  Even if your partner is using a Mac while you’re on a Windows machine, ScreenHero can help you collaborate on the same project simultaneously. Sherwani also recently integrated voice chat into ScreenHero so users don’t have to use a third-party program to speak to each other while working on a project together.  If you have any issues using ScreenHero’s features, you should seek PC tech support for help. Read more »


Building on the Internet of Things – Taylor Alexander

The term “Internet of Things” continues to evolve in meaning, just as innovators continue to create this connection of all objects, both physical and virtual, to a global network infrastructure.  Using increasingly more complex means of data capture and communication capabilities, engineers build new pathways in this global network.  One such engineering innovator is Taylor Alexander, founder of Flutter Wireless, an alternative to traditional Wi-Fi.  It’s what Taylor calls a “second network”.  The alternative to Wi-Fi can cover 100 times as great an area, using relatively little power.  Read more »


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Patented - Patent Numbers: 6,898,435, 8,832,424 and 9,477,488
Additional Patents Pending