Computer Support Blog

Happy Holidays from Rescuecom!

For the last few weeks, we have been presenting you with cool gadgets, awesome websites and neat products.  The holidays are a great time to give and get all manner of technological wonders.  Today, we would like to share a special Holiday Cool Product Of The Day: it’s you!

You, your time and your simple presence can make the day better for those around you or even a stranger.  Today, take some time to be with your family.  It does not matter what religion, race, creed or color you are; your friends and family deserve the gift that is you.  And you deserve to get the gift of loved ones!  So today, why not put down the smartphones, disconnect from the Internet and sit face to face with the ones you love and let them know how important they are to you?

For those Santas who need last minute technical advice, computer support and computer repair, we at Rescuecom are here 24 hours.  We are happy to serve you and check back tomorrow for our next great gadget.  But today, the best product we can recommend is you!

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

As the new year arrives, it is time to both look back and look forward.  Just as you consider the best video games of 2011; it is worth getting excited about some very cool video games coming out this year.  No matter what your video game platform, there is ample reason to be excited about gaming in 2012.  The games most worth looking forward to (in no particular order) are:

Final Fantasy VIII – 2.  There are few video game franchises that have the longevity that Square Enix does with its Final Fantasy franchise.  The latest installment promises the best-ever graphics, which is saying a lot as the Final Fantasy games have pushed the envelope on video game graphics.  In addition to returning players to one of their favorite fantasy settings, this game promises some exciting changes in the game mechanic that will keep gameplay fresh.

XCOM.  You play an agent in the 1960s fighting aliens here on Earth.  Enough said.  No?  XCOM is a first-person shooter game with a government conspiracy/alien invasion feel to it.  On the plot front, this game has more potential than most video games in the last few years.

Mass Effect 3. Just as the Harry Potter Saga ended and the Twilight Saga is ending in 2012, the Mass Effect video game franchise is coming to a close.  Bioware is promising to have the game series go out with a bang as you fight off an alien invasion of the galaxy in the distant future.  The multiplayer function of the game promises to be very cool and make for a natural transition for players who get tired of Gears Of War: Modern Warfare 3, but still want exciting combat.

Minecraft.  Sure, there is a new Halo game coming out, but Minecraft just seems like a cooler premise.  During the day, you build structures, so players with a creative instinct get to express themselves artistically.  When the game turns to night mode, you have to stop all of the creatures that want to destroy the building you just made!  The very cool premise overcomes any sense that the graphics for the game are utterly ridiculous.

Metal Gear Solid Rising. Fans of the Metal Gear franchise have been on the edge of their seats for this sequel since 2009 when Kojima Productions first announced it.  The time has come, though the game for PS3 and Xbox 360 does not yet have an official release date.  Leave it to the video game producers to announce it, give screen shots and then keep you waiting to tell you when it will ship!

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

According to the IFPI Digital Music Report from 2011, the music industry is a 15.8 billion dollar industry.  In 2010, legal digital music downloads generated $4.6 billion.  That number, which represents 29% of the music industry, has a vast number of analysts reaching very different conclusions.  The report, which notes that the music industry suffered a 31% loss between 2004 and 2010, is enough to give audiophiles pause.

Digital music in the form of digital downloads – audio files traditionally found online – have been on the market for over fifteen years.  However, the music industry started more carefully tracking the market share of digital downloads in 2004, following the collapse of Napster.  The influence of digital music in the marketplace has only increased; since 2004 the value of the digital music market increased 1000%!

Even with the convenient access to music that digital music affords its listeners and the lower production cost digital music offers producers, the music industry has seen widespread revenue losses.  Most in the music industry want to attribute the loss of revenue to pirated digital downloads.  Trends of pirating of digital music vary with every country, but some areas with less stringent intellectual property protections contribute more to the loss of revenue from pirating.  In the UK, 76% of music obtained online in 2010 was obtained illegally.  Industry experts estimate that digital music sales would be 131% greater if all piracy ended.

But the industry analysts may be making too many stretches in blaming digital music piracy for the industry’s woes.  The Digital Music Report attributes the 12% drop in global Top 50 concert revenues to pirating.  That connection may be a false one.  There is no evidence to suggest that those who pirate music either were attending concerts before they became music pirates or are less inclined to attend concerts once they begin pirating.  A much more likely factor contributing to lower concert attendance is the global financial crisis which has left many without the disposable income to spend on attending concerts.

Moreover, the report acknowledges that at 30% of their revenues, the music industry invests more heavily than any other entertainment sector in marketing and A&R (artists and repertoire, which is essentially talent scouting and artist development).  The report and analysts are quick to blame music piracy as the overwhelming cause of 31% drop in the value of the music industry since 2004.  Again, this is a simplistic view.  In that same time frame, pop music has all but died, replaced by rap, hip-hop and R&B on most Top 40 stations.  It is just as likely that the A&R sector of the music industry radically misjudged what music customers would pay for as it is that the piracy of digital music has precipitated the loss of revenues.

New services like Google Music continue to bolster the legal propagation of digital music downloads; there is no corresponding A&R avenue to so vigorously promote new, quality artists.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Recently, we explored the growing phenomenon of digital comic books.  One of the coolest products for digital comic books is the Comixology Guided View digital comic reader.  Available for free through Comixology.com, the Guided View digital comic book reader is an easy-to-use application that comic book readers use to buy and read digital comic books on any or all computer devices they own.

Guided View is a reader, much like the well-known Adobe readers, but to date Guided View is exclusively for digital comic books.  Guided View has two distinct advantages other digital comic book readers do not have.  The first is that because Digital View is through Comixology and not an individual publisher, readers may easily and inexpensively purchase digital comic books from various publishers with a consistent platform.  It is a huge advantage for readers who have favorite characters from DC Comics, Marvel and the independents to not have to switch platforms or create multiple accounts just to read the comic books they love.

The other serious advantage of Guided View is that the Comixology-created platform is fully transferable.  When you create an account with Comixology.com, that account is accessible from all of your computers, smartphones or other mobile devices.  That universal account access provides you with the ability to read your digital comic books with whatever device you have on you at the time.  If your laptop computer runs out of battery power, that is not a problem!  Simply continue reading your digital comic book on your tablet computer or smartphone.  That access is a convenience that allows readers to be assured they will only pay for their digital comic book once, but have the ability to read it in perpetuity.

Guided View has two reading modes: full page and guided.  The full page reading option provides the most true comic book experience, as readers are able to see the full two-pages of panels and may easily follow the movement and depth of the panels the way the artist originally intended readers to experience it.  The full page option is ideal for larger devices, like reading the digital comic books on your widescreen television through your Internet-connected game console.

The second reading mode is the guided view option from the Guided View reader.  The guided view option transforms every digital comic book into a panel by panel movie.  Readers see a panel; they click “Forward” and Guided View slides to the next panel or does a wipe into the next panel.  The guided view is ideal for smaller devices, like reading digital comics on a smartphone.  Serious readers are likely to miss the way the artwork connects, but the simple sense of motion the guided view provides will engage children.

Guided View requires no computer support to install or operate.  Comixology is doing a real service to the environment and independent comic books by advancing digital comic books.  At the forefront with their Guided View, Comixology is undeniably cool.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

If you rabidly check every computer-oriented or technology-related site on the Internet to keep up with the most current events in the technical world, you may well be confused by a name you keep seeing there.  For the last few weeks, one name keeps appearing with a frequency that has not appeared on technical news sites and blogs since the death of Steve Jobs.  The new name on the tip of virtually every technology geek’s tongue is Louis C.K.

Louis C.K.?

Louis C.K.?!  Who is Louis C.K.?  If his name is on the technical sites, he must have taken over one of the big computer companies!  Is Louis C.K. the new CEO of Microsoft?  No, Louis C.K. is none of those things.  Louis C.K. is a stand-up comic and comedy writer.  He has, to date, illustrated no particular aptitude for anything computer-related or innovative in the electronics field.  Why then, are so many technical sites that usually focus on Internet security issues, forthcoming computer product releases and everything concerning the minutia of smartphones paying so much attention to Louis C.K. all of a sudden?

In mid-December, the 44 year-old comedian decided to skip the networks, bypass potential FCC censorship and all of the other potential middlemen who might have profited off his talent and presented his latest stand-up comedy special, Louis C.K.: Live At The Beacon Theater.  The reason this has become such an issue for the computer sector of the blogosphere is that Louis C.K.’s direct-to-consumer offering has several significant technical aspects that have been untried until now.

On the most technical side, Louis C.K. has attempted to make his program exceptionally easy to view.  Louis C.K.’s website sells the program directly and after paying via PayPal, you return to the site where you get access to the video and have the ability to download it.  Louis C.K. presents the video without digital-rights management programming or regional encoding, which means you may view it on any computer or smartphone around the world.

The computer and electronics industry place a huge premium on intellectual property rights and protecting those who create programs and media.  The reason so many technical sites are interested in Louis C.K.’s direct-sale from his website experiment is that Louis C.K. is counting on fans to not pirate his work for free distribution.  That’s it; Louis C.K, is using the most advanced technology on the planet to test the most basic human instinct.

The experiment appears to have worked.  After almost a week on the market, Louis C.K. claims that 110,000 paid downloads streamed from his website.  To date, there appears to be only one pirated source of the program on the Internet and that means Louis C.K. might have hit on something many of the multi-billion dollar media companies have not.

If people like what you produce, they will buy.  Maybe it truly is that simple.  Louis C.K.’s success certainly makes that argument.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

What do wild conspiracy theories and overheating laptop computers have in common?  Dean Haglund worked on both!  Dean Haglund is an actor and artist who portrayed Langley on The X-Files and its unfortunately too-short-lived spin-off The Lone Gunmen.  As Langley on the two shows, Haglund delighted geeks of all ages with the idea that bizarre theories could be reasonably pitched to otherwise professional people and that you can grow up, but you do not have to cut your hair.

Haglund is less commonly known for inventing the Chill Pak.  Almost a decade ago, Dean Haglund invented the Chill Pak and it remains a cool product (pun intended) to this day.  Like many laptop computer users, Dean Haglund spent a great deal of time on his laptop computer.  As a result, he would notice that his laptop computer’s fan would run excessively and that his computer would become physically hot to touch.  After correctly observing that the warmer his laptop computer became, the slower it ran, Haglund set to work solving the problem.

The Chill Pak was Haglund’s solution to laptop computer overheating and it is a surprisingly elegant one.  The Chill Pak is a patented mat for under your computer.  The Chill Pak comes as a mat filled with gel and when you first receive it, you need to place it in your freezer.  After about twelve hours of freezing, the Chill Pak works like an ice pack for your laptop computer.  Placed underneath your laptop computer, the Chill Pak significantly cools down your laptop computer’s internal components.  The result is that your laptop computer’s fan will not engage, so your laptop runs quieter as well as faster.  The Chill Pak operates for four hours at normal room temperature before the gel fully liquefies and needs to be refrozen.

But what about moisture in the air condensing on the Chill Pak as it heat up?  Dean Haglund thought of that!  The Chill Pak is made of a special fabric designed to absorb and wick away moisture.  As a result, the Chill Pak cools down your computer without getting it wet and necessitating laptop computer repairs!

There are a lot of solutions on the market now for cooling down your laptop computer, which was not true when Haglund invented the Chill Pak.  External laptop fans are noisy and use up a USB port on your laptop computer.  Similar crystal/gel mats do not keep laptop computers as cool for nearly as long as the Chill Pak.

Dean Haglund brought one of the first, most effective, laptop computer cooling devices to market with the Chill Pak.  The fact that it is still a relevant, functional product almost a decade since it was first released makes the Chill Pak very cool.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

For students and professionals getting ready to apply for academic jobs or graduate programs, December is an especially hectic time of the year because it marks the arrival of those dreaded deadlines. Applying for graduate school is a long and tiring process that often involves endless hours of putting applications together. This includes preparing and writing admission essays and personal statements, customizing writing samples, battling with ETS over test score deliveries, and requesting and sending out letters of recommendation. If you’re getting ready for some big January deadlines or know a friend or family member who’s going crazy juggling applications, take a look at Interfolio—an online resource that makes the application process considerably less dangerous to your mental health.

Interfolio is an online system that stores supplementary application materials and sends them out for you. For example, instead of relying on professors to send out recommendations to a dozen or more schools, using your Interfolio account you ask them to upload their confidential letters to your account where it’s stored. Then, in place of entering a recommender’s email address in an application, you simply enter a code that Interfolio generates. Next, Interfolio receives the request and sends out the letter for you. Of course all this happens for the modest fee of $6 per letter per school (+1$ for each additional letter). So for example, if you send four letters to UCLA, the total cost for electronic delivery would be $9 (6+1+1+1).

If you’re worried about the credibility of letters sent by Interfolio because of Internet security concerns or similar privacy issues, rest assured, Interfolio is secure and keeps your letters confidential. Besides, most schools are already familiar with the service and know what to expect.

Interfolio is also idea for sending other documents like resumes, writing samples, or portfolios for job applications. Those preparing for a career in teaching will find the service very useful, as it allows you to collect and save letters of recommendation from employers or site-supervisors before they forget you.

The service offers a variety of different accounts from which to choose, and they’re all priced very reasonably. Additionally, Interfolio offers several options for delivering the material to colleges or potential employers such as online deliveries (which are the fastest) and many ground-shipping options. Many of these, in turn, come with real time tracking and FedEx online tech support.

Documents you upload to your account are stored for five years, even when your account expires! Along with the simple and user-friendly interface, Interfolio has wonderful and accommodating customer service. When you need documents rushed, the service crew is always understanding and ready to help. So make your application process a little less stressful with this amazing service or refer a friend to Interfolio.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

If you are doing last-minute shopping for a video game player this year, it might help you to know what video games, across all platforms, have been the bestselling of the year so far.  While Mario Kart 7 has been tearing up the global gaming sales charts for the past week, Nintendo came shockingly late to market with the game.  It did not even register on the top ten bestselling games of the year!  Sure, that could change in the last few weeks of the year, but it would have to overcome several titles like Batman: Arkham City and Just Dance 3, which are desperately clawing their way up the Top Ten list for the bestselling games of 2011.  What might well surprise video game enthusiasts is that in 2011, three of the top six bestselling games of the year were not released in 2011!  The Top Five bestselling video games in the world (across all platforms) for 2011 are:

5. Wii Sports.  Beating out Wii Sports Resort by just over one hundred thousand units, the exceptionally popular game for the Nintendo Wii managed to add over five million sales to land in the top five, even after five years on the market!  Nintendo rightly realized that video game enthusiasts are not adverse to moving around and people who like sports enjoy them even as a video game!

4. Kinect Adventures! A late-release in 2010, this adventure game had a strong 2011.  While it might have only sold 5.3 million units in 2010, Microsoft has a real hit on its hands with over 12.5 million units sold total!  It might not have sold as many units as the Wii Sports games, but Microsoft is showing it knows how to produce successful sports games as well.

3. The Elder Scrolls V: Skyrim.  Who says every sequel stinks?!  Not video game players!  Bethesda Softworks hyped the fantasy role playing game for over a year and when it released in mid-November, the market was primed for it.  With just under six million units sold, Skyrim is a very safe bet for fantasy game enthusiasts if you need a late gift!

2. Battlefield 3. Almost seven million people decided that being a first-person shooter along the Iran/Iraq border sounded cool.  As U.S. troops were withdrawing from Iraq, gamers across all platforms were experiencing virtual combat situations through this game.

1. Call Of Duty: Modern Warfare 3. This first-person shooter game buried its peers.  With over 16.3 million units sold, the latest installment in the Call Of Duty franchise outsold even Battlefield 3 by almost ten million units!  With the Internet-based companion service, Call Of Duty: Elite, it is unlikely that video game enthusiasts will run out of interest in this game and franchise, promising Activision a good 2012 as well!

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Despite all of the negative connotations about geeks, geeks generally like to have fun.  They are smart, imaginative, clever, and they like to have a good time.  Most geeks do not thrive in the stuffy confines of the business world, especially office environments where their creativity is stifled.  For those geeks who won’t be fired for a little healthy rebellion from the ordinary, there is the USB Rocket Launcher from ThinkGeek.

ThinkGeek puts the fun in office warfare with the USB Rocket Launcher.  The USB Rocket Launcher is a desktop device that launches four small foam darts.  Fear not!  The small foam darts will not cause any damage that necessitates computer repairs!  In addition to being very soft, the USB Rocket Launcher does not fire the projectiles at a force powerful enough to even scratch a computer monitor.  Truly, ThinkGeek has created a harmless projectile for those unwinding a little at work.

The USB Rocket Launcher connects to your computer or laptop through a standard USB port.  The USB port both powers the Rocket Launcher and allows the Rocket Launcher to be controlled.  You control the USB Rocket Launcher through software that ThinkGeek provides; there is no additional computer support or accessories necessary!

With the USB Rocket Launcher plugged into the USB port and the software installed, you may control your Rocket Launcher through the software on your computer.  The software allows you to turn the Rocket Launcher 360 degrees horizontally and up to 45 degrees above the launching surface.  This provides you with a great range of fire to target anyone in adjacent cubicles.

The two inch long foam rockets launch with a touch of the button!  By pressing the launch control through the computer interface, you may launch your foam rockets one by one or all at once.  The launcher quietly projects each rocket using forced air and each foam rocket has a range of approximately nineteen and a half feet.  With such range, the USB Rocket Launcher provides adequate office defense for any fake conflict that breaks out in the workplace.

Safe and easy-to-use, the USB Rocket Launcher can help any creative geek blow off steam in the workplace, without destroying anything or alienating anyone.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

In advance of Black Friday, the technical news was abuzz with one story that was interpreted a different way with every article that was written.  Right before Thanksgiving, industry analysts released the sales figures of personal computers in 2011.The news left many in the computer support world scratching their heads in confusion.  The sales reports acknowledge that HP continues to be the leader in PC sales . . . unless you consider tablet computers a PC.

Since then, pundits have written hundreds of articles on the sales projections and the nature of the PC.  In one corner, there is the perception that the tablet computer is a PC.  That perception greatly benefits Apple because with iPad tablet computer sales factored in, Apple would be the number one computer company by sales in the world.  Apple, naturally, wants to cash in on the prestige that comes from overtaking HP and becoming the world leader in the PC market.

HP, who had a disastrous tablet computer release in 2011, remained strong in sales of traditional personal computers.  HP has the element of public perception on its side in the argument.  Consumers bought tablet computers in 2011 largely as a companion for their PC, not a replacement.  Sales numbers have shown a slight decline in traditional PC computer sales over 2011, but many industry analysts attribute that to a PC sell-off in 2010 with the release of the Windows 7.  In other words, many consumers purchased their new PC last year; so many computer users do not need to buy a new computer this year.  Computer support and computer repair businesses seem to support this idea; they remain as busy as ever, solving computer problems on PCs purchased during last year’s sales spike.

The public perception for tablet computers remains that they are primarily for entertainment and personal use, not serious computing.  Tablet computers may have valuable business applications, like inventory control and presenting customers with product information, but they remain more expensive than most businesses want to invest for the technology.  As well, the tablet computer has not reached its full business potential because manufacturers have not developed the apps that meet the needs of many businesses.  As a result, consumers continue to use their PCs for serious work – business, education, and research – and their tablet computers for entertainment, like watching movies or reading digital books.

The argument over whether to include tablet computers or not is a moot point in many ways.  To many computer users, the debate just seems like big business trying to cook the books in their company’s favor.

Ironically, Apple needs the status of being the #1 computer manufacturer less than HP does.  For over a decade, Apple has built its advertising campaign around being original, buying Apple products in defiance of the Big Companies.  After years as the outsider, could Apple effectively rebrand with “Conformity is cool?”  Even Apple could not sell that.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com