How a “Billion Dollar Bully” May Finally Pay for its Dirty Tactics

Starting, maintaining, and growing a business is no easy task. It is even more difficult when you face a bully which happens to be a much larger, better-known business threatening you to use their service or face destruction for refusing them. Nonetheless, this has been the case for many businesses, from very large corporations to tiny businesses struggling to make rent month to month to every type of business in between. This is because of an online company utilizing a rating system of individual user reviews to leverage businesses, ultimately, to believe they require its services or they will suffer. The company responsible for this behavior and for the subsequent difficulties of many businesses as a result? Yelp, a name with which anyone who has searched for a business on the Internet or knows anything about online reviewing is familiar. Many have found its services helpful since its founding in 2004, and it does seem like a good thing. When a business model like Yelp’s becomes abusive and resorts to bullying to make money from businesses who need to have a positive presence online, though, things can go very bad quickly. This is, in fact, exactly what has happened in the fifteen years Yelp has been operating online. Read more »

SYRACUSE, NY

October 15, 2018

Samsung beats everyone, including Apple, in reliability this holiday season. It is the best choice for anyone’s computer needs, delivering more tech for less money. Read more »

Using the Internet safely may seem like a simple thing, but many have discovered that this is not always the case. Almost everyone knows about the dangers of malware, spyware, and viruses, but there is one Internet threat on the rise that can be extremely difficult for technical services to deal with called “Ransomware.” Read more »

The beginning of a new school year is upon us once again, meaning you need to make some very important choices, including purchasing the computer or tablet you think will ensure the most success in school for yourself or your child.  Whether you are going off to your first year of college, in high school, or the parent of a school-aged child, you want to be able to rely on your technology for the entirety of the school year and beyond. Read more »

The Microsoft Windows 10 operating system (Windows O.S.) may be a leap forward to many tech-savvy computer users, but it is not so much fun for others who have less knowledge about computers. Read more »

RESCUECOM announces the results of the 2014 Q2 Computer Reliability Report; Samsung and Apple remain strong in the rankings and Asus rises to third place! Read more »

RESCUECOM has just released the 2014 Computer Reliability Report, and it contains a shocking change in the status quo regarding reliability statistics. Up until now, it had become commonplace to see Samsung and Apple in the top positions in technology reliability.  However, that is no longer the case as a new player has come from nowhere to dominate the field.  Amazon’s line of Kindle Fire tablets have not only sold excessively well and taken a sizeable chunk of the overall market, but also managed to provide extremely reliable products.  Despite Amazon’s impressive market share, the company’s tablets accounted for a nearly insignificant amount of tech support calls to RESCUECOM’s Certified Level-3 technicians.  With so few people calling in for tablet computer support help with their Kindle Fires, Amazon’s reliability score came out to be 7590, nearly ten times the score of their nearest competitor, Samsung!  Read more »

There has been a major shift in consumer purchasing behavior in the personal computer market over the last two years.  Traditional desktop and laptop PCs, have seen significant decline in year-over-year sales.  In the first quarter of 2013, there was an 11.7% year-over-year drop in shipments for the traditional PC market in the United States.  Meanwhile, US tablet shipments grew 49.6% year-over-year in the same quarter.  These statistics show an important shift for consumers towards mobile computing.  These numbers also made Rescuecom’s decision to include tablets as part of the RESCUECOM Computer Reliability Report for Q1 2013 that much easier.  It’s clear that many users are choosing to take their computing mobile with tablet purchases.  It would be foolish to ignore this trend. Read more »

The ability to video conference is a very modern one that was once the stuff of science fiction and spy shows. But now, the achieved technological level affords individuals and businesses the ability to actually teleconference from anywhere in the world. While there are many companies that manufacture and develop remote conferencing technology, Polycom continues to make some of the most innovative. One of their premiere devices is the Polycom HDX 4000 Series. Read more »

Managing a company in the tech sector can be extraordinarily difficult, even for a seasoned businessperson.  Given how many tech sector geniuses peak early with their industry-changing ideas, many CEOs in the tech sector rely upon the expertise of more established leaders in business.  Facebook, for example, was a great idea that did not begin to rise to its financial potential until Mark Zuckerberg hired Sheryl Sandberg.  But Sandberg is not the only financial expert using her talents in the tech sector.  Mark Rubash, for example, is an impressive voice for Heartflow, Inc. Read more »