Computer Support Blog

In advance of Black Friday, the technical news was abuzz with one story that was interpreted a different way with every article that was written.  Right before Thanksgiving, industry analysts released the sales figures of personal computers in 2011.The news left many in the computer support world scratching their heads in confusion.  The sales reports acknowledge that HP continues to be the leader in PC sales . . . unless you consider tablet computers a PC.

Since then, pundits have written hundreds of articles on the sales projections and the nature of the PC.  In one corner, there is the perception that the tablet computer is a PC.  That perception greatly benefits Apple because with iPad tablet computer sales factored in, Apple would be the number one computer company by sales in the world.  Apple, naturally, wants to cash in on the prestige that comes from overtaking HP and becoming the world leader in the PC market.

HP, who had a disastrous tablet computer release in 2011, remained strong in sales of traditional personal computers.  HP has the element of public perception on its side in the argument.  Consumers bought tablet computers in 2011 largely as a companion for their PC, not a replacement.  Sales numbers have shown a slight decline in traditional PC computer sales over 2011, but many industry analysts attribute that to a PC sell-off in 2010 with the release of the Windows 7.  In other words, many consumers purchased their new PC last year; so many computer users do not need to buy a new computer this year.  Computer support and computer repair businesses seem to support this idea; they remain as busy as ever, solving computer problems on PCs purchased during last year’s sales spike.

The public perception for tablet computers remains that they are primarily for entertainment and personal use, not serious computing.  Tablet computers may have valuable business applications, like inventory control and presenting customers with product information, but they remain more expensive than most businesses want to invest for the technology.  As well, the tablet computer has not reached its full business potential because manufacturers have not developed the apps that meet the needs of many businesses.  As a result, consumers continue to use their PCs for serious work – business, education, and research – and their tablet computers for entertainment, like watching movies or reading digital books.

The argument over whether to include tablet computers or not is a moot point in many ways.  To many computer users, the debate just seems like big business trying to cook the books in their company’s favor.

Ironically, Apple needs the status of being the #1 computer manufacturer less than HP does.  For over a decade, Apple has built its advertising campaign around being original, buying Apple products in defiance of the Big Companies.  After years as the outsider, could Apple effectively rebrand with “Conformity is cool?”  Even Apple could not sell that.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Computers are ubiquitous items in United States society today.  As much as the millions who bought the Apple iPod might want to believe they are being counterculture, defiant against big business and otherwise cool, they have bought into one of the most popular product lines in history.  In other words, if you own an iPod, you are more a part of the majority than you might realize.  It is not your fault; so much modern technology is geared around instant recognition, as opposed to a sense of uniqueness.  There are no computer-oriented devices that are more homogenized and less customized than the computer’s keyboard and mouse.

But now, you can change that, thanks to artist Tom Gerhardt and the Japanese company, Evergreen.  Evergreen makes a bamboo mouse.  Tom Gerhardt has pioneered a device that can make any rock into a fully functional mouse.

Evergreen’s bamboo mouse fits perfectly into any environment dominated by light wood or lighter earth tones.  Each bamboo mouse is an optical mouse with scroll wheel.  It is a corded mouse, so those looking for wireless cannot yet enjoy the style of this mouse.  But Evergreen makes the minimal clutter of a cable cool by presenting a mouse made of smooth, polished bamboo panels.  Curved to fit your hand the bamboo mouse is solid and durable, as well as stylish.  Because the two mouse buttons are made of thinner, flexible bamboo over a minimal slit, the bamboo mouse actually is easier to keep clean than most traditional plastic mice!

For those who have more of a stone theme to their work space, Tom Gerhardt has the answer.  Gerhardt has pioneered a mouse ring, upon which one may place any medium sized rock.  The rock, when placed upon the ring, becomes a functional mouse!  Simple pressing the rock at the top left or top right performs the function of a left or right click!  This amazing technology makes any rock into a computer mouse, so if you have a favorite rock, one you want to feel connected with for the long hours you find yourself working at your computer, this is an ideal option.  Or, if you like the idea of changing your style up frequently, Tom Gerhardt’s stone mouse can allow you to shake it up frequently.  You could have a different rock as a mouse each day!

Since the rise of the personal computer, style concerning computers has frequently focused on modernizing one’s workspace to match the new computer.  Tom Gerhardt and Evergreen seem to realize that some homes are complete and amazing as they are.  Through their mice, we can start reclaiming a more natural sense of style that matches a warmer environment than the mass-produced computer companies would have us accept.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

The Internet has the capacity to be many things from an entertainment source to an off-site data storage facility to a powerful tool for education.  The Internet remains one of the most powerful resources for communication and understanding from people of all ways of life, all around the world.  But the Protect IP Act threatens that freedom, and it does so under the guise of improving Internet security to intellectual property owners.

Right now, the United States Senate is considering S. 968, the Protect IP (Intellectual Property) Act.  The Protect IP Act bolsters Internet security by creating new punishments for Internet providers who have any pirated material pass through their servers.  This means that the United States government would begin policing the Internet and making online data storage sites of material it believes are pirated inaccessible before prosecuting those accused of pirating.

The Protect IP Act empowers the United States Federal Government to punish service providers who may not know about the contents of their data storage units.  In fact, the more popular a site is, the less likely the service provider is to know about all of what is on the servers.  Given the vague language of the bill, the U.S. Government potentially becomes the biggest threat to Internet security by assuming a Big Brother type role.

But the Protect IP Act version of Big Brother comes armed.  Sites that welcome photo sharing or other online data storage are particularly vulnerable.  Hypothetically, the Protect IP Act could allow the U.S. Government to shut down Facebook because a photo a user posted infringed upon the copyright.  Given that copyright laws, data storage agreements and Internet security protocols are not uniform throughout the world, the Protect IP Act could easily force the U.S. government into a police action in a place where it has no jurisdiction.  Perhaps the Senate has forgotten that the first two “w’s” in “www” stands for “World-wide.”

For sure, Internet security is important and due vigilance must be maintained in defending intellectual property rights.  Unfortunately, the Protect IP Act is a dramatic overkill, analogous to chopping a person in half to remove a tick on their arm.  The bill commits the U.S. to wield such a large machete to the world and with such flimsy language in the bill and the lack of a reasonable way to enforce it overseas or where the data storage hardware is inaccessible or dangerous to reach, it is hard to see the passage of the bill as anything but disastrous.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Free speech and free access to information is absolutely vital in a capitalist democracy.  Any government that allows individuals, organizations and businesses to contribute financially to the political process owes its citizens a transparent process for auditing those contributions.  In the United States, there is no easier system for tracking money in politics than OpenSecrets.

OpenSecrets.org is a website run by the nonpartisan Center For Responsive Politics.  On OpenSecrets, you may investigate the fundraising of every political candidate registered with the Federal Election Commission.  Because the Center For Responsive Politics is not affiliated with the FEC or any political party, it provides unbiased tools that track the flow of money in politics.  Understanding how money flows to a candidate may provide voters with a realistic view of how that candidate will actually act when elected.  Because politicians are beholden to their donors, it is very easy to spot a hypocritical candidate.  OpenSecrets makes that very easy to do.  Because the website features a whole section on influence and lobbying, voters have easy tools to investigate the candidates on their ballot, whether the media does or not.  OpenSecrets shows which Political Action Committees donate money to each candidate, giving voters a more precise picture of the political landscape.

OpenSecrets.org features a very easy to use interface and a powerful search engine.  Users may find quarterly representations of a candidate’s financial standing through prominent tabs.  Clicking on the Politicians & Elections tab easily transports you to a guide for any Federally-recognized election for the current election cycle.  Clicking on a candidate or politician’s name, OpenSecrets.org provides you with the current financial status of their campaign!  The interface is so easy to use; you can be at a political rally and check the candidate’s finances on your smartphone!

Arguably the best tool that OpenSecrets.org provides is a powerful donor lookup tool.  OpenSecrets has archived all the FEC’s donor filing documents and provides you with complete, free, access to them!  By clicking on the Donor Lookup tab, you can find out if any private citizen has donated to any political campaign dating back to 1990 when the disclosure laws went into effect.  The Donor Lookup tool on OpenSecrets.org can give you a better idea of who you are voting for, what issues are important to your friends and just who puts their money where their mouth is when it comes to politics!  Moreover, the results come in fast; the typical search on OpenSecrets takes less than a second to execute.

OpenSecrets is a powerful political tool, especially in a time when the Courts frequently fail to protect access to information that should be public.  OpenSecrets is an online storage depot of information that belongs to the public and we are lucky to have such a sophisticated system watching the flow of money in politics.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

The iPhone 4S has been the subject of a lot of writing in the blogosphere lately, especially pertaining to the phone’s failing batteries.  Because of all the press the iPhone 4S receives about the defects, sometimes it is hard to overlook all that this smartphone can do.  While there are already rumors abounding that the iPhone 5 is in various stages of development or production, the iPhone 4S has a lot to recommend it.  In fact, there are so many improvements in the iPhone 4S over the iPhone 3 that it is easy to see why the iPhone 4S is one of the hottest gifts for the 2011 Christmas season.  Because so little has changed with the physical appearance of the iPhone 4S, it may not be evident to casual observers just how much has changed with this upgrade to the iPhone.

The back of the iPhone 4S features a camera and here Apple went for professional quality.  Rather than develop a separate Apple digital camera, the iPhone 4S includes an f/2.4 designed to make Apple competitive in the digital camera market.  The 8-megapixel resolution certainly is an improvement over most smartphone cameras!  In addition to the basic camera function, the Apple iPhone 4S includes a video recording ability.  The Apple iPhone 4S features video stabilization and produces 1080p HD movies.  Apple intends for the movie function, like the camera function, to appeal to professionals.  As a result, the iPhone 4S shoots movies at 30 frames per second and is loaded with tools to capture colors with vivid reality.

Inside the iPhone 4S are 2 A5 processors.  Because the iPhone 4S is designed for its computing – from running apps to playing Cloud-based movies seamlessly to accessing other online storage programs – the powerful processing speed of the two A5 chips is a big leap forward for iPhone users.  The two A5 chips service the Retina display screen.  Apple is touting the new Retina display for having a pixel density so tight that the naked eye cannot distinguish individual pixels.

Finally, the Apple iPhone 4S features Siri.  Siri is a digital personal assistant who talks to the user and responds to voice-activated commands.  In addition to talking on your iPhone 4S, you can now talk to your iPhone 4S.  It is almost surprising that with Siri, Apple’s advertising campaign was not “You are never alone with your iPhone 4S!”

Undoubtedly, the Apple iPhone 4S is a neat smartphone and it will remain one of the best smartphones on the market . . . at least until the iPhone 5 comes out.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Say what you will about Apple computers, but they are boring.  For sure, you can access all sorts of cool things with your MacBook, iPad, iPhone or iPod, but the look and color scheme of Apple products is boring.  In fact, it is hard to recall such a sterile looking product line that has been as successful as Apple’s many electronics and computing products.  Fortunately, MegaVinyl shakes up the boring Apple sense of style with its Custom Vinyl Decals.

MegaVinyl Custom Vinyl Decals are available online exclusively through Etsy.  Through the online store, MegaVinyl provides Apple users with decals to lend personality to their Apple MacBook or iPad.  Part of what makes MegaVinyl’s Custom Vinyl Decals so clever is that MegaVinyl seems to realize that Apple users want other people to know they are Apple users and their decals are designed around that.  Because the MacBook has a lit Apple symbol on the back of the monitor, most of MegaVinyl’s Custom Vinyl Decals are oriented around that symbol and do not obscure it.  So, for example, Family Guy fans may purchase a Lois Griffin MacBook decal that has Lois oriented so it looks like she is holding up the Apple symbol!  In a similar way, most of the decals incorporate the Apple symbol into their design.

Each of the MegaVinyl Custom Vinyl Decals is made of high quality vinyl, which protects your MacBook or iPad from wear.  The decals come with explicit instructions on how to apply them and include a money-back guarantee in case you have issues with the application of the decal.  With that protection in place, it is very easy to shop MegaVinyl for decals for your iProducts!

MegaVinyl taps into popular culture with some very cool custom decals and the willingness to do custom work.  Fans of Disney can get all sorts of variations on Snow White, from the traditional to a Goth rendering of her!  Fans of Family Guy, Marvel Comics, DC Comics and Hello Kitty will find several options each.  MegaVinyl’s standing inventory includes characters like the Joker and Iron Man, Bugs Bunny and Homer Simpson!  Assuming their custom work is as good as what is in their store, truly the possibilities are endless for making your Apple computer product distinctive and unique.

Minimize the need for computer repairs by protecting your Apple MacBook, iPad or iPod with something that expresses your unique sense of style.  MegaVinyl’s Custom Vinyl Decals do just that and they can make your blasé Mac cool again!

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

One of the fastest-growing jobs in the computer industry is designing and programming computer-generated special effects for movies.  CGI artists are absolutely essential computer support personnel who bring the vision a director has to life.  Sony Pictures Imageworks is a CGI company with a massive studio and data storage facility and they were responsible for the computer-generated special effects for Green Lantern.

Workers at Sony Pictures Imageworks blend the artistry of a painter with the computer programming acumen usually held by professional computer support workers.  This is not surprising; CGI artists are computer support personnel working with film to transform reality as the director captured it into something extraordinary and unreal for the final movie.  Most people remain unaware of the massive effort and the impressive data storage demands creating the final images in a movie require.

Take Green Lantern, for which five members of the Imageworks staff provided computer support through developing the elaborate designs for the fantastic locations in the movie.  Green Lantern featured over 1400 effects shots created by the Imageworks team.  The time and data storage demands on the project were extensive as so many shots required CGI.

Data storage is exceptionally important on a project like Green Lantern because of the sheer number of digitally-rendered locations, costumes, characters and devices.  Sony Pictures Imageworks needed a massive data storage capacity to turn a few two dimensional drawings of the planet OA into a fully-realized digital model.  The data storage demands of turning a digital city model into a rich, color-filled environment that looks good on a giant screen is more than most viewers understand.  While a digital download of the Green Lantern film might be 2 – 8 GB, depending on the resolution of the download, the digital construction of the images required terabytes of data storage space to develop.  As the CGI artists create additional layers – from the colorless wireframe model to the filled in model to the fully colored digital environment – more data storage space is required.

Green Lantern’s data storage and computer support needs were greater than for most superhero films because the costume Ryan Reynolds wore as Green Lantern was a digital construct as well.  Reynolds and the other actors playing members of the Green Lantern Corps wore plain bodysuits with reference dots, which Imageworks used to create digital models of the actors for the costumes.  The digital models move frame by frame with the actors as an overlay, which has to be precisely timed, colored and shaped to create the realism viewers demand.  Creating those models required serious data storage that only studios like Sony Pictures Imageworks actually have.

Moviegoers seldom think about the how much computer space special effects movies take to develop, though they certainly enjoy the results of CGI done right.  Because Sony Pictures Imageworks has incredible data storage capacity and a crack team of computer support personnel working with filmmakers on projects like Green Lantern, they are a vital part of keeping the magic in movies today.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Finding toys for people perpetually attached to their computers and smartphones used to be difficult.  Now, the market is flooded with various computer-programmed toys.  The coolest computer-driven toy for the 2011 holiday season is undoubtedly the Tankbot by Desk Pets.

The Tankbot is a small self-propelled robot designed for desktop play.  The futuristic looking robot features two treads for moving the robot across flat surfaces.  The Tankbots have a universal frame that looks like Desk Pets dropped a sports car on top of an all-terrain tank frame.  Desk Pets makes Tankbots in four different colors, with each color responding to a different frequency control.  You may play with multiple Tankbots without interference provided each Tankbot is a different color.

What makes the Tankbot so cool is that it has three different operating modes.  One mode allows the Tankbot to drive around without colliding into walls or other objects using its onboard sensor array.  The second mode allows the Tankbot to infuse personality with its movements.  In the second mode, the Tankbot does not simply drive in a straight line until it encounters an obstacle.  Instead, the Tankbot may meander, make sudden turns or otherwise drive as if it has a mind of its own.

The real selling point for those who love computers and gadgets, though, comes from use of the third mode.  In the third mode, the Tankbot responds to remote control signals.  What separates the Tankbot from simple remote control vehicles is the fact that your iPhone, iPod, iPad or Android smartphone may be transformed into a remote control!  You may download an app for one of the eleven supported devices and use your smartphone or other device as a remote.  Even more impressive is that the application allows you to program a course for the Tankbot to follow.  Using your smartphone or Apple product, you may set your Tankbot on a series of commands that takes the little vehicle up to fifteen minutes to complete!  The programmable nature of the Tankbot makes the toy an ideal one for inquisitive young people or bored computer fans.

The Tankbot recharges through a USB charger on the robot.  Simply plug the male USB lead into your computer’s female USB port and the Tankbot will recharge.  The Tankbot takes forty minutes to recharge and at full charge, it will run for fifteen minutes.  There are a lot of USB-driven devices on the market this year; the Tankbot is one of the coolest.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Recently we recommended looking for an Energy Star compliant computer monitor when replacing your current monitor.  Now, we would like to highlight one of the best Energy Star compliant computer monitors.  The ACER H233H 23” Monitor is all the monitor you will need and it can save you money on electric bills when compared to older monitors as well as many of its contemporary 23” peers.

The ACER H233H 23” Monitor measures 21.7” by 16.1” with a depth of 6.8”, so it has a sizable, but narrow, footprint on your desk.  Fortunately, the wide, thin desktop monitor has a little heft to it; at 10.8 pounds, it remains stable on the desktop.  The ACER H233H 23” Monitor has a stylish black frame that looks very modern.

The ACER H233H is a widescreen 23” monitor that supports 16.7 million colors with a maximum resolution of 1920 x 1080.  At that resolution for that color depth, colors stay vibrant and distinct and the extremes – black and white – feature increased contrast for the optimal video experience.  Best of all, the ACER H233H 23” Monitor connects to HDMI and DVI-D sources as well as traditional VGA computer outputs.  With so many options, the ACER H233H 23” Monitor may replace your television as your monitor for your Playstation 3 or other HD gaming console.

The ACER H233H 23” Monitor includes all of the cables needed to connect the monitor to a PC, which is a rarity in today’s market.  The connectors included include the audio hook-up so the ACER H233H 23” Monitor may project your computer’s audio right from the built-in speakers.  The speakers on the ACER H233H 23” Monitor are 1.5 Watt stereo speakers which deliver a powerful wave of sound if you are sitting an average distance away.  The ACER H233H 23” Monitor may discourage you from leaning close with its booming sound system.

Power consumption is exceptionally important these days, especially with electricity prices constantly going up.  The ACER H233H 23” Monitor is Energy Star compliant and when in use, it draws an average of 38.6 Watts.  The 38.6 Watt rating is dramatically less than the 55 Watts the Asus VH236H, which is also a 23” widescreen monitor.

At an average online price of $220, the ACER H233H 23” Monitor is an affordable Energy Star compliant monitor that is made with the legendary ACER durability.  Especially for those replacing an older monitor, those who have not seen just how chic and powerful the new flat screen, widescreen monitors can be, the ACER H233H Monitor delivers more than the average user will need.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

It might seem obvious, but computers perform essential functions aboard the International Space Station and it is no surprise that computer support and computer repair are essential functions of the astronauts and cosmonauts who travel to the station.

The computer system aboard the International Space Station is a blend of technologies from several different countries, mostly the United States and Russia.  Since a computer worm infected the International Space Station in 2008, data on the operating system for the International Space Station has been classified.  Most computer support experts believe that, like the space shuttle, the operating system for the International Space Station is unique, custom written for the space station.

What is not a mystery is that the computers aboard the International Space Station have required quite a bit of computer support from personnel on Earth and computer repair from the astronauts and cosmonauts visiting and living on the station.  The International Space Station was assembled from at least sixteen modules from at least six countries over the course of a decade.  As a result, the International Space Station received computer support with every mission to connect the conflicting systems.  Networking the computers has been one of the top priorities each time a mission brought a new computer system to the space station.

With the computer network growing with each mission, astronauts and cosmonauts have brought laptop computers with them on the latest missions to provide computer support.  The astronauts and cosmonauts use the laptops to upgrade the outdated aspects of the station’s network.  Each new mission to the space station involves computer repair and adjustment.  Because the laptops are more modern, they often provide computer support to the newer modules and experiments brought up to the station.

For example, experiments like taking images of the oceans require computer support from the upgraded systems.  On August 12, 2011, the Naval Research Laboratory utilized an experimental payload designed to take images of oceanic topography to create a truer map of the Earth below the oceans.  The computer support system was integral to acquiring and processing the images from the advanced sensor array.  The sensor from the experiment could map the bottom of the ocean.  Because of the power of the sensor, computers are aiding in the exploration of the planet.  In a way, computers are protecting human life from environmental conditions where manned exploration is too hazardous.

While details on the exact programming of the computers aboard the International Space Station remains closely guarded, one thing is clear: like terrestrial computers, the computers aboard the International Space Station require frequent computer repairs and computer support from trained professionals.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com