Computer Support Blog

One of the dangers in starting a new social networking platform is that users will not flock to it simply because they do not understand what the network offers.  While that is primarily an issue for a marketing department, each new social network needs a hook, an angle unique from the other social networks that delivers something new to the Internet.  For that, new social networks need a decent Chief Product Officer, who helps determine what the Internet site actually offers to users and programmers who want to develop applications on their network.  As a relative newcomer to the social networking market, Klout has Chris Makarsky.

Chris Makarsky took a winding road to get to Klout and his career path was a somewhat uncommon one for a man who has risen to be Chief Product Officer of an Internet company.  While studying Economics and Psychology at the University of Virginia, Makarsky took an internship working for the Federal Trade Commission.  After getting his two B.S. degrees, he took a year off from school and went to work for Musictoday.  While working for the ticket vendor Musictoday, Chris Makarsky was intrigued by management techniques and after a year, he returned to the University of Virginia to begin his Master’s work.  In 2007, Chris Makarsky graduated with a Master’s of Science in Management of IT.  Armed with that degree, he was immediately hired by Yahoo! as a product manager.

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With all of the leaps forward in the way entertainment is presented, from enhanced audio standards to 3-D Blu-Ray players, it is almost surprising to learn that microprocessor production has been occurring on a two-dimensional scale for so very long.  Even the current generation of microprocessors, in stores now, runs on transistors that are two dimensional.  While they are faster and more intricate than the earliest transistors from 1947, they are essentially the same design.  Until now, the transistor has been refined by improved manufacturing methods and changes in the materials used to manufacture them.  All of that is about to change, though.  Intel is releasing computers based on their Ivy Bridge technology, the world’s first transistors designed with three dimensional pathways!

The Ivy Bridge processor is a 3-D Tri-Gate transistor and what that means to consumers is that it is fast!  The Ivy Bridge processor advances the Sandy Bridge microarchitecture that Intel pioneered and released in 2011.  While the Sandy Bridge used circuit pathways that were 32 nanometers wide, the Ivy Bridge improved the pathway to 22 nanometers!  With that improvement in the die, Intel’s new Panther Point (Series 7) chips will have more transistors per chip . . . by several orders of magnitude!  The change in ten nanometers allows Intel to use a vastly greater number of transistors in their new chips.

What does this change mean for you?

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More than ever before, consumers are bombarded by advertisers and institutions that demand your attention.  Network television studios try to keep you thinking about your favorite show for the entire week between episodes, just as news channels tease upcoming stories constantly and advertisers desperately try to get your attention so you can buy their merchandise.  As consumers adapt to one form of advertising or programming reinforcement, experts in the industry work to develop new methods, products and services.  Arguably the coolest new service that connects your television viewing experience to other aspects of your life is Flingo.

Flingo is a relatively new company that combines the television watching experience with the social resources that enhance the experience.  The CEO of Flingo, Ashwin Navin, is not attempting to change the way network television viewing happens.  Instead, with Flingo, Navin hopes to enhance the viewing experience in ways that others have not tried before now.  In addition to innovating for television viewers, Flingo works with high definition television manufacturers and producers to try to elevate the television-viewing experience as much as possible, while still keeping it the passive activity most viewers want.

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Every company in the technology sector has a strategy and few companies have been as open about their outlook for the market as Nokia.  Nokia, the mobile phone manufacturer, is widely attributed with connecting one billion people to cellular networks through their innovative and popular devices.  Recently, Nokia unveiled its “Next Billion” Strategy.  While their stated goal is clear – Nokia wants to be the supplier for another billion mobile phone customers – their exact strategy to reach the goal is not as evident.  However, it is Mary T. McDowell who will be responsible for achieving the Next Billion goal!

Mary T. McDowell is the Executive Vice President of Mobile Phones at Nokia.  This means that the ultimate decisions and responsibilities for all things having to do with mobile phones at Nokia fall upon her.  While Nokia’s CEO plays an important role in achieving the Next Billion Strategy, McDowell’s marketing prowess with mobile phones will go a long way toward determining the success or failure of the plan.  Given that McDowell was the executive that shepherded the popular and wildly successful E-Series mobile phone from Nokia to the global marketplace (well in advance of the current CEO taking that position), it looks like McDowell is more than up to the task.

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Today, more and more is being expected of headphones.  Back in the day, you plugged headphones into your stereo or portable tape player (or portable CD player) and the headphones brought you music at a level that didn’t annoy those around you.  But now, consumers are plugging their headphones into more sophisticated electronic devices and they are demanding more from their headphones.  Koss proves that they are up to the new expectations of music enthusiasts with their Porta Pro KTC headphones!

Koss Porta Pro headphones have long been an industry standard for audiophiles who have enjoyed the high-quality sound and fashionable, not bulky, appearance of the Porta Pro.  The addition of KTC, Koss Touch Control, upgrades the popular Porta Pro headphones for the current generation of music enthusiasts.  The big breakthrough with the Porta Pro KTC headphones is that the cord that connects the headphones to your Apple music player – iPod, iPad or iPhone – now includes a discrete control panel and a microphone!

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As companies rise and fall in Silicon Valley, it is no surprise that the big tech companies frequently see employees migrate from one popular company to the next big thing.  While some of the big tech companies actively poach employees from their competitors, other tech companies seem to just attract a lot of employees from the companies with greater name recognition.  In the case of StumbleUpon, the comparatively small Internet company has a surprisingly high number of employees formerly employed at Google.  One of the most significant ex-Google workers who is now vital to StumbleUpon is Japjit Tulsi.

Japjit Tulsi made a lateral move in 2011 when he became StumbleUpon’s Vice President of Engineering from being Google’s Director of Engineering.  While at Google, Tulsi was responsible for creating Google Analytics, which is one of the standard-bearers of online traffic analysis.  That level of programming genius made him very attractive to StumbleUpon.  Prior to Google, Japjit Tulsi was a part of Microsoft’s executive development program.  At Microsoft, Tulsi served as a group manager in the engineering department.  Prior to Microsoft, Tulsi studied at Punjab University where he abandoned a law career in favor of the tech sector.

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Like so many industries, the consumer electronics sector has a vibrant secondary market.  Thanks in no small part to Alpha Consumers frequently upgrading and the consumer culture that fosters the mindset that this year’s new products will be obsolete or uncool by next year, the used electronics market has grown in recent years.  Buyers who are more interested in substance than style or who are simply thriftier than their peers can enjoy significant benefits from buying their electronics in gently used condition.  One of the biggest sectors in the electronics secondary market is in cell phones and smartphones.

However, just like when you are considering purchasing a used car, there are some good rules to live by when purchasing a used cell phone or used smartphone.  Both as a buyer and a seller, you should consider the following:

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In big technology companies like Microsoft, it is a rare thing for an executive in the Customer Service branch to make the mainstream news.  In fact, it is hard to make a splash in customer service such that you get noticed within the industry at all.  Customer service defines the old adage of “no news is good news;” if a customer service department is doing their job efficiently then you seldom hear about them.  But in 2010, one corporate officer in the technology sector’s customer service division stood out.  That person was Barbara Gordon and she boldly challenged Google to rise to the level of customer service Microsoft delivers!

Barbara Gordon serves as the Corporate Vice President for Customer Service and Support for the Microsoft Corporation.  In 2010, she wrote a blog that became famous in the technology industry.  The article, Microsoft’s Support Sets Us Apart, garnered mainstream media attention by boldly calling out Google for its lack of customer service options.  While some in the industry characterized the gambit as brazen, Gordon used the media attention to constructively criticize Google while touting the strong customer service department at Microsoft.  When Google floundered in its response – even now it offers easy access only to Internet customer service support – Gordon’s risky public statement paid off for Microsoft.

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Cords are so passé.  Come to think of it, so is risking your high-priced electronic devices with damage and theft.  Despite what companies like Apple might want you to think, spending a couple hundred dollars on an iPhone 4S is a hefty investment for most Americans!  So, when the screen gets scratched or the whole smartphone is stolen, it is a significant financial setback.  From an unlikely place, though, comes a sensible solution.  That place is Tenqa and the solution is their new REMXD Wireless Bluetooth Headphones.

Tenqa’s REMXD Wireless Bluetooth Headphones are, as the name suggests, headphones that connect to any Bluetooth-enabled device.  If your Smartphone, tablet computer, or MP3 player is Bluetooth-enabled, you may connect it to the REMXD Headphones and enjoy all of your music when not in contact with your device.  With a range of thirty three feet, Tenqa’s REMXD Wireless Bluetooth Headphones allows you to listen to your music while working out, gardening or doing other activities while the device that holds all your music remains safe!

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Demand Media had a pretty rough 2011, though its Fourth Quarter earnings were actually better than expected.  A provider of videos, blogs, and other media over the Internet, Demand Media has been working to transform the way people use the Internet for education and entertainment.  While the company has been growing, Demand Media’s Board has been buying back its stock and the company is not quite where the executives and analysts thought it would be.  Dave Panos is the man who will change the direction of Demand Media!

Dave Panos is the Chief Strategy Officer of Demand Media and his plans for the company are ambitious.  Because Demand Media is known for delivering original Internet video content the company is in competition with many distribution channels, like YouTube.  Panos organized a strategic partnership with competitor CoverItLive.  By pairing Demand Media and CoverItLive, Panos helped increase the video base of Demand Media dramatically, which allows Demand Media to reach a much wider audience.  Having the vision to partner with potentially vulnerable competitors is part of what makes Panos a truly great Chief Strategy Officer.

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