Computer Support Blog

For every retailer that desires to take advantage of technology to increase sales, optimizing a website for mobile devices is an absolute must.  While there are many providers offering this service to businesses, ShopPad is one that offers more than the basis website-to-mobile conversion most offer.  It is a well-known fact that mobile devices bring new opportunities and considerations for how businesses and customers interact.  Mobile optimization streamlines website performance and interaction, and this is something that ShopPad works to build upon even more efficiently.  It does more to improve mobile commerce on the whole in a way than many developers offering a similar service can.  It also makes it easier for businesses to implement, allowing them to add logos, fonts, images and colors within a matter of minutes without requiring a single line of code, something very helpful to small retailers that cannot afford to pay a developer to create a website for them. Read more »

Customer service is important to any company’s long-term reputation as it increases customer retention and improves a brand’s image over time.  Making customer service difficult for users can be a death knell for many companies, especially young startups.  Growth is essential to business and it is hard to grow if customers are unsatisfied and not spreading positive word about the brand.  However, many companies are still relying on old, out-of-date methodology.  Many businesses require mobile customers to contact customer service not in their own app, but through a separate website optimized for desktops.  Cool person in technology Abinash Tripathy believes that customer service needs an update due to the prominence of mobile technology.  As mobile technology becomes increasing influential and popular, it only makes sense for mobile customers to be able to make customer service inquiries directly through the apps on their smartphone or tablet.  Tripathy’s product HelpShift aids companies in making that possible for their own customers.  Read more »

Even with advances in recent years that allow apps in Android and Apple to run concurrently so that users can switch between them with a simple gesture the typical smartphone experience still prohibits people from true multitasking.  People can only view apps one at a time on most popular smartphones, limiting their experience. In order to check on services in real time, users must always open individual apps. Cool person in technology Dwipal Desai has founded Terrain in order to break users away from these limitations.  Terrain is a new launcher for Android devices that leads users away from a one-at-a-time paradigm for viewing apps.  Users can download and install the launcher from the Google Play Store.  Anyone who has trouble applying Terrain to his or her smartphone may need help from an Android tech support provider. Read more »

While music hobbyists and casual players often only own one or two instruments, professional musicians often have to manage a huge variety of musical instruments and accessories.  Moving these items from place to place for gigs as well as keeping track of all the necessary accessories and parts is more difficult than many people realize.  Fortunately, cool person in technology Steve Cook founded InstrumentLife to assist professional musicians in managing their countless guitars, keyboards, drums and other instruments. Cook creates products that use computer technology and the web to aid people as they care for their instruments. Read more »

Before the Internet took over popular media, television was not only the dominant medium for entertainment, but in many ways was also a very social medium.  Groups of friends and families would often watch television together as a collective activity.  They would talk and interact while their favorite shows were running rather than sit in silence.  People would do this especially often during sports broadcasts, and in fact, many still do, as Super Bowl parties are part of a lot of people’s yearly social calendars.  However, for most situations, the social element of TV has transferred online.  Rather than talk about what’s happening on a show with friends that have come over for the night, people go on Twitter and Facebook to post status updates about it.  Cool product in technology Tok.tv is working to make the social aspect of watching television more interpersonal again and ironically, is doing so with the use of technology itself.  Tok.tv is a mobile app that combines a second screen experience for television with group voice chat over the Internet.  Users who have issues downloading the app can get help from an Android support or Apple support professional depending on the device that they own. Read more »

Waiting for someone to show up when he or she has made plans with you is never fun.  While people can text, e-mail, or call their friends or associates to find out where they are when running late, there are many situations where that person won’t be able to respond.  If the person running late is driving or talking to someone else because of a crisis, trying to communicate with him or her through a phone or mobile device will go nowhere.  However, cool person in technology Bryan Trussel founded Glympse to help people keep track of each other when they’re running late.  Without having to disturb people by sending them repeated text messages or phone calls, Glympse users can track their friends and see their location without bothering them. Read more »

Anyone who’s ever driven into a big city such as New York or Los Angeles for a major event and tried to find parking at the last minute knows how much of a struggle the process can be for a driver.  Street parking fills up incredibly quickly, leaving parking garages and paid lots as the only options.  However, even those garages and lots fill up very often and sometimes charge more for a spot when demand is high.  Cool product in technology SpotHero wants to solve this issue for drivers by helping them pre-book parking spots before ever getting into their cars.  Read more »

While resorts and luxury hotels are common destinations for people to spend their vacations, many families prefer to rent a residential home for the duration of their stay.  While fewer extra services are available when renting a property short-term for vacation purposes, houses often provide more space for big groups on longer trips.  Property owners in popular vacation destinations such as Cape Cod and Myrtle Beach rent their properties out frequently to vacationers who desire this type of situation.  However, finding short-term renters for a property can sometimes be difficulty for an owner.  Cool product in technology Dwellable can help with that issue.  Dwellable is a web and mobile-based vacation property rental listing site.  Those who own property at a vacation destination can list the available rental dates and prices for their property online using Dwellable.  This cool product provides those looking for a house to rent for their trip an easy, accessible platform with many options to choose from at any given time.  On Dwellable’s site, they claim to have over 250,000 rental locations available to users.  Anyone who has trouble while trying to access this cool product’s listings can get assistance from a remote tech support company. Read more »

With more and more software companies moving to cloud solutions for their customers, it is hardly a surprise that there is now a cool product in technology that lets video production workers edit video in the cloud.  Loopster allows its users to upload videos to their account and login from anywhere to edit and alter those videos online.  With Loopster, people can edit and refine all types of video, from amateur home videos to professionally recorded films.  Anyone can use Loopster by going to the product’s website and creating an account.  From their account pages, people can manage all their videos and work on numerous projects at the same time.  For any users who have difficulty while trying to access this cool product on one of their computers, a home network support provider may be able to help provide a solution to connectivity problems. Read more »

Social networks were once online spaces that people used to communicate only with their friends and others in their immediate social circle.  That is no longer the case as companies like Facebook, Twitter and Tumblr have all made social networks completely open and public.  Now, when a user shares an update, link, or set of pictures on any of these sites, they are sharing it with the world, not just their friends.  People still want private online spaces to communicate only with their close friends.  Cool person in technology Brendan Mulligan has responded to this demand with his mobile app Cluster.  Cluster allows users to create digital spaces that are invite-only.  People create a Cluster space on their smartphone and then invite all the specific friends and family they want to have access to that space.  Each invitee receives a notification on his or her phone to join the new Cluster group.  In these private spaces, users can share pictures, links, media and other information that they want to share but would not be comfortable doing so on publicly open sites such as Facebook.  Anyone who has trouble inviting people to their spaces via Cluster should find a source of mobile tech support. Read more »