Computer Support Blog

With all of the rapidly-changing aspects of computer technology, it can be very hard to keep up.  Indeed, for those who are casual computer users without real investment in the computer hardware industry, it was not so long ago that the USB port became the dominant interface port.  Suddenly, when you upgraded your computer and wanted to use your favorite old keyboard or mouse, you discovered there were no ports in the back of your new computer for it!  Like compact discs to records, the USB port has pretty much eliminated most specialized ports on computers.  In the world of USB ports, USB 3.0 is slowly creeping up in popularity.

But, you might be wondering, just what is USB 3.0?

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In the past Vizio has dealt exclusively in televisions and, within the last year, tablets. Their products have always been reasonably priced and of durable quality, hardly ever requiring any kind of computer repair. With their sleek designs and Smart TVs, Vizio has long been a reliable company from whom to buy good televisions. They constantly try to push the boundaries. Even this year, they released two mind-blowing televisions: an 84-inch Smart TV with a resolution of 4000×2000 and their Cinema Wide TV, which shows videos in 21:9 widescreen just like at the movie theaters.

This year, though, Vizio stepped dramatically out of its comfort zone and began making computers. They introduced three new laptops and two new all-in-one desktops at the Consumer Electronics Show. The sleek look and silver coloring of these computers give them a widely impressive design.

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Have you ever wondered what material the screens on your computers, laptops, tablets, and smartphones are? Why does it not scratch or break every time you drop it? On most new devices, the screen is Gorilla Glass, which is made by Corning Incorporated. Corning has created a thin, scratch-resistant, damage-resistant glass that manufacturers use in nearly all electronic devices for the screen. You can find Gorilla Glass in televisions, desktops, notebooks, smartphones and tablets from most manufacturers.

According to HowStuffWorks, after they prepare the glass mixture, they pour the Gorilla Glass into a trough that allows it to be pulled very thin. A potassium salt bath then treats the glass to provide the damage-resistance that makes it special. This kind of chemical treatment on glass is not unique to Gorilla Glass, but Corning’s glass is the most widely used and one of the toughest in the industry.

Beginning with the original Apple iPhone, Gorilla Glass has allowed new screens to be clearer, brighter, and stronger than ever. They report that Gorilla Glass is currently in over 600 different products. Now, Corning has announced that they have improved their Gorilla Glass to version 2.0.

This new version, Gorilla Glass 2.0, is the same in scratch-resistance and damage-resistance, but is 20% thinner than before. This new thinness will allow manufacturers to create smaller, lighter devices and therefore have more flexibility in their designs. With Gorilla Glass 2.0, Corning says that the screens will be even brighter and more sensitive to touch as well.

There is also the possibility that Corning could make the Gorilla Glass 20% stronger while leaving it the same thickness. That would mean we would be able to have similar devices in weight, but that last longer and do not require mobile computer repairs as often. You could drop your phone more often or probably throw it harder and not have to worry as much about the screen breaking.

Unfortunately, even when Gorilla Glass 2.0 is standard on almost all devices it will still be able to break when given enough force because it is glass after all. Therefore, until they find a way to make screens that are completely shatterproof, we will continue to deal with broken, chipped, or cracked screens. When that happens, as we all know it does happen, as least you can get reliable computer repair help from experts such as those at RESCUECOM, in order to get your electronic device’s screen repaired quickly and easily.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

We already have desktops, notebooks, netbooks, and tablets. It seems that covers all the bases, right? Apparently not. Ultrabooks, the newest line of portable computing devices, are supposedly the “next big thing” in computers.

An ultrabook should to fit easily in the space between laptops and tablets. They have plenty of processing power, but are light, portable, and start immediately just like tablets. They are made to be taken everywhere like a tablet, but they come with the ease of the built-in full-size keyboard of a laptop.

At the Consumer Electronics Show (CES) 2012, almost every computer company had an ultrabook on display. Most of these ultrabooks are less than .8” thick and have screens between 11” and 14”. Ultrabook batteries will to last between 5 and 9 hours depending on how much processing power you use. They have the power of a regular laptop squeezed into a much smaller case. According to InformationWeek, this is accomplished mostly by removing the hard disk drives and replacing them with solid-state disk (SSD) storage, which is much smaller and faster.

The problem with including SSD storage in every ultrabook is that this kind of storage is much more expensive than a standard hard drive. That means that ultrabooks run at much higher prices that laptops or tablets. While most ultrabooks range between $800 and $1,000, you can buy a great laptop for less than $600.

If you already have a notebook, netbook, or tablet and you do not really need an ultrabook, why not consider upgrading? There are a few things you can do to make the computer you already own run better. Any computer repair or computer support specialist, such as those at RESCUECOM, can help you with upgrading your computer. Here are a few things you might look into when thinking about an upgrade:

• Backup files, then remove them from the computer
• Get rid of unnecessary programs
• De-Fragment the hard drive
• Add more memory (RAM)
• Replace the old or add a new hard drive

What you need to do in order to upgrade your computer is based on what kind of computer you already have and what you want it to do. The best way to determine what you might want done is to call a computer support specialist and discuss your needs with him or her. Not everyone can afford to buy a brand-new ultrabook or a new laptop every two years, but there are many affordable solutions that can speed up the computer you already own.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Virtually anyone can manipulate statistics in so many different ways that it is sometimes funny what passes for news using statistics.  As the annual Consumer Electronics Show launched in Las Vegas this year, the NPD Group (formerly National Purchase Diary Group) came out with what appeared to be ominous financial statistics for the technology sector.  This was treated as potentially devastating news among many members of the technology press, most of whom were off covering the Consumer Electronics Show.

Is it possible the technology reporters and bloggers did not actually read the NPD report?  Is it possible that the mainstream media that picked up the story did not understand it?  Either way, the tech sector ought not to be reeling from the NPD Group’s assertion that holiday consumer electronics spending dropped six percent during the holiday shopping season in 2011.

This would actually be news . . . if it were true.

The NPD Group’s methodology in determining that consumer electronics sales dropped is a flawed one.  In fact, they use methodology so flawed as to make the results meaningless.  The NPD report states that total consumer technology sales “excluding cell phones, tablets, e-readers, and video games” dropped.  What?!  Why is anyone taking the report seriously when it excludes some of the biggest consumer spending items of the holiday season?!  Every major poll in every single respectable publication put the Amazon Kindle Fire at the top of both “most wanted” and “most purchased” gift lists.  The Apple iPad was also a highly sought-after and delivered gift.

Saying that consumer electronic spending is down without including tablets, e-readers and video games, is like saying that cars are being pulled over less by police . . . when red and black cars are excluded.  Given that red and black cars comprise the greatest number of cars on the road in the United States, any statistic correlating cars and car color is worthless without including them.  So, too, is a statistic about holiday spending on consumer electronics that omits the most popular consumer electronics of the holiday season!

Why did the NPD release such a worthless statistic?  To be fair, the data is virtually impossible to come by.  Amazon is notoriously tight-lipped about how many of its e-readers have sold, and, with the Kindle Fire, they have been characteristically opaque.  Apple is also less eager to release its sales figures on tablet computers, though it is widely predicted that when you consider tablets a personal computers, Apple is now the largest PC manufacturer on Earth.

Regardless of what the NPD wants consumers to think, ten days in the 2011 holiday shopping season saw billion dollar sales, which is more than any other holiday season ever before.  To think that consumer electronics like tablets, e-readers and video games did not contribute tremendously to that is naïve.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

There are a lot of charities that deal with helping those who have the greatest need get technology like computers.  Of course, the very existence of such charities implies that the problem persists, but as the holidays wane and you look forward to your tax refund, perhaps you are thinking of the less fortunate.  One of the charities that are working hard to make a difference is the World Computer Exchange.

The World Computer Exchange is a charity that seeks to deliver computers to impoverished countries.  Their Computers for Girls initiative is one of the charity’s biggest endeavors.  Computers for Girls is, as its name implies, an effort to provide girls in other countries with computers.  In addition to providing computers, Computers for Girls works with girls and young women in foreign countries to teach them how to use the computers.  Computers for Girls has recently teamed with the Peace Corps to help provide the education component of their mission.  So, while the World Computer Exchange has only been operating since 2000, the Peace Corps is hardly a fly-by-night organization!

The need for computer education and computer hardware for girls is very real.  The gender gap is even more severe in nations like Pakistan, the Philippines and Panama.  Liberia, which is still recovering from its last civil war, has made women’s rights issues a very low priority on its national agenda.  So, the need for an organization like the World Computer Exchange is unfortunately very real.  The Computers for Girls initiative provides real educational opportunities to girls in thirteen of the most impoverished or oppressive counties on Earth.

The World Computer Exchange is a very reputable charity and meets most of the Better Business Bureau’s qualifications to be an accredited charity.  In fact, with 86% of every donation being used to provide the services and materials of the charity, the World Computer Exchange has a more efficient operation than the March Of Dimes (75%) or the Make-A-Wish Foundation (also 75%).  It is worth noting that the element the WCE failed to meet to get its accreditation actually helps the charity run more efficiently.  The WCE’s Board Of Directors is required to meet multiple times a year to get accredited.  Because the WCE is an international effort, their Board meetings include members who have a virtual presence at each meeting.  Using computers and telecommunications devices, those board members participate in the meetings without being physically present; the BBB does not consider that acceptable.  In some ways, it is reassuring to see a charity where the leaders are so dedicated to their cause that they will not make an international trip and abandon that cause!

The Computers for Girls initiative is putting real computers in front of girls who might otherwise receive no formal education or training.  Supporting the World Computer Exchange’s Computers for Girls program is worthwhile.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

In the world of business and technology, there are some stories that truly are amazing.  In the case of Stan Shih, who founded Acer Computers, the story is one that deserves a wider audience; few Americans know his name, but his inventions have influenced almost everyone on Earth.

Stan Shih was more than a typical business executive or a computer expert.  Instead, Shih is one of the few executives who made an effective transition between the very different worlds of engineering/computer programing and multi-billion dollar business executive.  Shih’s significance to the world began in 1971.  At that time, the Taiwan-born developer created Taiwan’s first desktop calculator.  Successfully marketing his calculator, Shih did not rest on his first major industrial accomplishment.  Instead, the next year, Shih helped form Qualitron Industrial Group and spearheaded the creation of the pen watch.

What Stan Shih became known for, at least in Asia, was founding a little computer company called Multitech International Corp.  Multitech International Corp. grew and it soon evolved into a computer manufacturer known as Acer.  Shih led the company from a $25,000 startup to become one of the largest computer manufacturers on Earth.  When Shih left Acer in 2004, it was fifth in the personal computer vending market.

In his tenure as Founder and CEO of Acer, virtually every respectable publication in the business world named him one of the most influential people in the world.  In 2006, Time Magazine credited Shih with revolutionizing Taiwan’s industrial sector to create the infrastructure to make it a dominant PC-manufacturer.  Shih deserves those accolades; it was his leadership and skill that nurtured the developing market to make it one of the most important technology sectors in history.  Far from the toys and trinkets Taiwan produced before, Shih’s Acer made a viable, seemingly limitless, production industry for the country.

Since retiring from the day-to-day management of Acer, Stan Shih has shifted his focus to business pursuits.  Never forgetting how the IT industry made his career, Stan Shih founded iD SoftCapital, which is a financing company for emerging technology companies.  As the Group Chairman of iD SoftCapital, Stan Shih continues to shape the technology world by making business decisions that fund what he believes are the most profitable emerging technologies.

From the desktop calculator to the next generation of computer and electronics products, Stan Shih has left an indelible footprint on the world!

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

While scientists work to engineer a completely artificial hamburger, computers are actually improving the agriculture industry in more appealing and practical ways.  Computer usage and ownership has been increasing in the United States steadily since 2001when the USDA began first seriously tracking computers on farms.  But just how do farms and computers relate?

In 2011, the USDA reported that 65% of U.S. farms have access to a computer, with 63% owning or leasing their own computer.  That statistic is significant in that it indicates that the agriculture industry is the most vital industry in the nation with the lowest computer penetration.  While large-scale farms have adopted the computer to aid in the business of agriculture, many family farms and farms run by an older generation of farmer have actively refused computer integration.

The farms that use computers largely use them for their Internet capabilities.  95% of farms that have a computer have Internet access.  The World Wide Web is being used to connect farmers across the country.  Oddly, it is the resistance of traditional farmers that may be hurting their own business.  The Internet provides local farmers with a new avenue to reach specialized local markets.  However, the USDA found that farms making sales between ten and one hundred thousand dollars only use their computers for farm business 41% of the time!  This is in stark contrast to the farms with sales above $250,000.  Those farms used the computer for farm business 72% of the time.  The willingness to use advancing computer technologies allows larger and specialized farms to continue to grow.

The most common use for computers on farms involves data storage.  Farmers use computers to keep track of workers and inventory.  While many of the smaller farms, the ones that resist the computer, still use traditional bookkeeping methods, most computer-connected farms use computers for keeping track of workers and payroll.  As well, computers help tech-savvy farmers keep a closer eye on inventory and supply chain issues.  By computerizing their feed and fertilizer inventories, farmers using computers provide more precise estimates to economic forecasters.  The estimates developed by economists from data supplied by farmers has been more accurately able to predict price spikes in the price of a gallon of milk, which is one of several key indicators in calculating the poverty line!

Farmers are also using their computers to get more accurate meteorological and climatological data.  Getting data on the weather is vital for farmers, especially crop farmers.  Livestock farmers are also helping to provide environmental scientists with data that is helping to predict and regulate more accurately the environmental impact of agricultural production, like the beef industry.  The flow of information both ways has helped to create sophisticated models that have prevented further outbreaks of Mad Cow Disease.

The agriculture industry may be the last big holdout in accepting the role of the computer, but those farmers that have adapted to the times are discovering the benefits of the computer outweigh the discomfort of change.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Recently, we pitched the idea of sharing your smartphone with someone less fortunate in order to give them a holiday connection with a distant loved one.  With the holiday season behind us and the new year looming with all of its potential, we wanted to share an idea for lasting change.  A recent study found that over 100,000,000 homes in the United States are not connected to the Internet.  While politicians debate remedies and devise programs to change that, we have our own proposal.  Volunteer to help the underprivileged learn to use computers.

Why do people who live in poverty need computer access?  The Internet has enhanced the quality of life for billions of people the world over by providing reliable interpersonal connections, job opportunities and educational materials.  The poor and underprivileged have as great a need for the benefits of the Internet as any of us do.

Many communities have public Internet access, usually through your local library.  If your local library provides computers and Internet access, volunteering your time to help the less fortunate becomes very easy!  Librarians may be a great asset in finding individuals you might be able to help.

Showing another person how to use social networking tools over the Internet may give them a foothold to start their climb out of poverty.  Many poor people have friends and/or family outside their current location.  By taking the time to help a person establish an e-mail account and accounts with major social networking sites like Facebook and Google+, you may help an impoverished person become more visible to those who might be looking for them.  With an online presence, you may help another person find someone who may be able to help them.

The Internet is a wealth of educational materials as well.  Those who have basic educational deficiencies like illiteracy or the inability to do basic math are highly unlikely to approach a computer on their own.  You may make a profound difference in another person’s life by getting them online and hooking them up with Internet programs that help them develop their reading, writing and mathematics skills.  You do not need to be a teacher; online there are many teachers and programs looking to help others; they just need students!

Perhaps the greatest benefit of donating your time to helping the less fortunate get on the Internet is that you may help someone get back to work.  Many employers, especially for minimum wage or undesirable jobs require applicants to apply online.  Homeless and transient individuals seldom follow up when they are turned away from a prospective employer when that employer wants all applications to be digital.  By patiently guiding a less fortunate person through the online application process, you may well be able to help that person get a job.

By patiently guiding a less fortunate person through the process of becoming computer literate, you may provide them with a valuable skill that could change their life for the better!

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

The Toshiba Satellite L735-S32310 offers as much or more than many of the more expensive tablet and ultrabook laptop computers on the market.  With the flood of tablet computers hitting the market in the $200 to $829 range and the Toshiba Portege Z835 Ultrabook laptop boasting an online retail price of $899, it is hard for laptop computer buyers to not feel like they are being fleeced.  The Toshiba Satellite L735, in contrast, offers as much for as little as $439.83.

The Toshiba Satellite L735 boasts a 13.3” monitor with the same 1366 X 768 pixel resolution the Portege is bragging.  The Toshiba Satellite L735 has 4 GB RAM, like the most Ultrabooks, and it is unlikely users will need much computer support as the Toshiba Satellite L735 can handle most programs adequately.  Moreover, for hundreds of dollars less, users get almost four times the hard drive space.  The Toshiba Satellite L735 features a 500 GB hard drive that will store more information and programs than most users will ever need.

The big difference between the Toshiba Satellite L735 and the Ultrabook laptop computers coming on the market, ignoring the price, is the weight.  At 4.6 pounds, the Toshiba Satellite L735 is hardly an anchor.  Ultrabooks and the MacBook Air advertise the benefit of being less than three pounds, but most users will find the 4.6 pounds of the Toshiba Satellite L735 to be an almost imperceptible difference in weight from the Ultrabooks, even if they are carrying their laptop computer for hours.

With its built-in camera and the DVD drive, the Toshiba Satellite L735 makes multimedia conferencing and entertainment easy and efficient.  The MacBook Air requires users to network to digitally share DVDs and CDs, whereas the Toshiba Satellite L735 allows users the simplicity of using the media they already have in their home theaters in the laptop computer.  The convenience of being able to access the media users already have without additional steps is an idea not lost on Toshiba.

Because Toshiba laptops have been on the market for years from an industry leader, as rated by the latest RESCUECOM Computer Reliability Report, it is easy to find laptop repair for the Toshiba Satellite L735 as well.  Despite the durability of the laptop computer, accidents happen.  It is much easier to bear the expense of repairing a Toshiba Satellite L735 than it is to wrestle with both the sticker shock and repair bills from the more expensive Ultrabooks.

In the current economy, thrift is cool. Status comes as much from staying connected as it does from the device one is using to connect.  The Toshiba Satellite L735-S32310 allows greater functionality than the lightweight laptop computers at a much more reasonable price.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com