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Tech Support Blog

Tech Support Blog

Amazon Tops the E-Reader Market with New Kindle Oasis

E-readers haven been a boon to active literature and periodical lovers since the early 2000s, though the first commercial attempt at the concept came in the late 90s via LCD. Reading is simply something that millions of people love to do and it is not likely even with all of the other things available to distract us that we will ever stop reading novels, plays, and magazines as a form of escapism or personal learning, among other pursuits. As e-readers go, any device that can display text on a screen can technically serve as one, but there is a reason specialized e-reader devices prevail. Unlike other devices that offer an app for downloading books or other reading material, an e-readers full resources exist for that sole purpose. An e-reader optimizes its portability, visibility, and battery life for nothing else, and Amazon’s Kindle Oasis does this better than most. Read more »


Josh Schanker Created BookBub to Save People Money in the World of eBooks

Reading can be an expensive hobby.  Hardcover books often cost between fifteen and twenty dollars and many paperback books hover around the ten-dollar area at bookstores across the United States.  However, avid eBook readers know that going digital can save people a significant amount of money.  While eBooks aren’t often cheaper than their physical counterparts upon initial release, digital bookstores provide readers with free and heavily discounted books far more than physical retailers do.  However, readers have to dig through the depths of different eBook stores like Amazon’s Kindle Store, Google Play, Apple iBooks, and Nook’s digital store to find these deals.  Most companies do not heavily advertise these discounts, especially in niche genres that have many digital readers.  Cool person in technology and entrepreneur Josh Schanker wants to make it much easier for eBook readers to find these deals.  In fact, with his company BookBub, he wants to make it completely effortless.  Schanker’s company provides a service that both curates specific eBook deals for its customers and automatically delivers the deals via email.  Anyone who has trouble receiving email will obviously need to contact a remote tech support company for help before using BookBub. Read more »


Autography Lets Authors Promote Their Books through Digital Book Signings

One of the key aspects of marketing a book has always been holding book-signing events.  These events help to create hype a writer’s work and allow authors to connect directly with their biggest supporters, which increases the chances that those supporters will spread the word about their favorite author’s books.  Book signings have always been an effective way for authors to communicate and promote their books to their readership.  However, with eBooks on the rise over the last several years, traditional books are taking up the less of the market.  This introduces a serious problem for authors: how do you continue to promote your work through book signings when more and more content is digital in nature?  Cool product Autography provides a solution to this conundrum.  Autography has created a system for the digital signing of eBooks.  With new advances in technology, Autography allows authors to personalize eBooks for their readers and attach digital signatures and individualized messages so readers can receive personalized copies of books just as they would at a physical book signing.  Read more »


Amazon Competes For The Best Holiday Gift (Again) With The (New) Kindle Fire!

For the Holiday Season, 2011, one of the hottest gifts on the market was the Amazon Kindle Fire.  Amazon released the right product, at the right time, to compete against Apple’s iPad and the Barnes & Noble Nook line.  Moving out of the pure e-reader market, Amazon moved closer to a full tablet computer with the Kindle Fire e-reader.  Their gambit (and marketing) paid off: the Amazon Kindle was one of the most-bought, most-desired electronic devices of the fourth Quarter, 2011. Read more »


Amazon’s New Brick and Mortar Plans

Amazon.com is the largest online retailer in America and the company has made huge profits from its ability to sell almost any product to customers all over the world. Over the last year, though, Amazon has begun to focus more on eBooks. The company has even gotten to the point of announcing plans to publish exclusively on and for Amazon.

Read more »


Read In Sunlight Or In Darkness At Full Power With The SolarKindle Lighted Cover!

For those who chose to keep the purity of the Kindle idea alive by not upgrading to the much-hyped Kindle Fire, there are some rewards awaiting you!  The e-reader concept was upgraded into a multimedia player, much like a tablet computer, with Amazon’s latest iteration.  But for those who like to read, for whom being trendy, current and/or not upgrading at the first sight of the next new product, companies like SolarFocus are there for you!  SolarFocus has a great product for Kindle users with its SolarKindle Lighted Cover!

The SolarKindle Lighted Cover is a portfolio-style cover for the Amazon Kindle that features a powerful solar panel on the front cover.  The cover helps to recharge both the Kindle and the case using solar power.  As trendy as renewable energy is, there have been very few companies to tap into the market and synergize it with the e-reader and tablet market.  With the SolarKindle Lighted Cover, SolarFocus brings together two very popular concepts to enhance the user experience of the Kindle e-reader!  Read more »


If You Ran One Of The Biggest Online Retail Stores, Well, You’d Be Like Jeffrey Bezos!

The Internet has produced many billionaires.  The dot com bubble may have burst, but some business owners made a lot of money very fast.  One of the few such executives who are still standing at the head of a successful dot com is Jeffrey Bezos.  Jeffrey Bezos is the President, CEO and Chairman of the board of Amazon.com.

Jeffrey Bezos founded Amazon.com in 1994 as the Internet was still growing.  As brick and mortar stores were slowly developing an online presence, Bezos created the virtual bookstore with a robust inventory and a commitment to customer service.  A year before eBay was launched, Bezos had Amazon.com online, selling books and building a customer base.  Quickly realizing the site was underperforming for its potential, Bezos expanded Amazon.com to sell movies, music and other products alongside books.  Bezos transformed the business he ran from his garage to an international online retailer that increased his net worth to approximately 18 billion dollars!

While many billionaire CEOs of technology-related companies achieved their prominence from having a fresh, new idea, Jeffrey Bezos simply exploited, first and best, the emerging technology.  There is nothing particularly audacious about the idea of using the Internet to sell goods.  What made Amazon.com impressive at the time of its inception was that Bezos effectively exploited the new revenue channel to reach an exceptional marketplace.  While established brick and mortar stores were looking to supplement their income through occasional online sales, Bezos realized the potential of the virtual storefront and built Amazon.com.  Bezos pioneered the idea of the virtual storefront, selling a product online without an accompanying physical store.  When Bezos’s model proved successful, Pierre Omidyar would take the idea a step further and build an online sales site without any product (eBay)!

While many Internet stores have since risen and fallen, Amazon.com has remained strong.  Many attribute the strength of Amazon to the leadership Jeffrey Bezos exhibits as founder, CEO, President and Chairman of Amazon.  It is hard to argue with that logic.  By commissioning the creation of the Kindle, Bezos helped to ignite the entire e-reader market as well as a renewed interest in reading by the general population.  The success of the Kindle Fire, which many industry analysts suggest Amazon is selling at or below the cost of production, illustrates Bezos’s commitment to a long-term approach for Amazon.com’s success.  Bezos sees the value in selling more of a product at a loss when the virtual product – the e-books – has the potential to make his company billions!

A pioneer in the Internet retail market, Jeffrey Bezos is a CEO who was at the right place, at the right time, with the right vision!

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com


The Joy of Being a Technology Lab Rat

With so much new technology bombarding us left and right, it’s hard to decide on the right time to upgrade to a newer model of a product or even try out something new. Many people are aware of the fact that brand new technology often needs quite a bit of initial tweaking to fix production glitches that are missed in the testing phase. It’s often the case that a few days into a new product’s debut, problems start to emerge, as was the case with Apple’s iPhone 4S, where Siri and battery problems began to show.

For many enthusiasts, this is hardly a problem—many enjoy being an indirect contributor to the success of gadgets by testing them out. If you’re so eager to try out a new product that you’re willing to work through any initial limitations, then by all means, go for it. Certainly, if you’re an experienced technology lab rat, you probably know what to expect. You might be such a loyal Apple or Android user that you actively push your new smartphone or tablet to its limits in the attempt to discover its strengths and weaknesses. Still, dropping your device or trying every single app you can get your hands on aren’t exactly the best approaches. Trying out too many apps, especially, can clog-up your device, not to mention pose security threats. Over the last four months, for example, the number of apps with malware in the Android market went up by over 400 percent!

On the other hand, if you’re just getting into the tech market and are thinking of standing in line for the new Windows phones, Nokia Lumia 800, for example, keep in mind that as cool as the latest technology is, it often costs more than just big bucks. You could find yourself waiting anywhere from a few weeks to a few months for software upgrades and security patches, which could limit your new device’s initial functionality.

Another thing to keep in mind is supply and demand. As more manufacturers push their products onto the market, competition will grow. The heightened competition will benefit consumers in more ways than just lowering prices. Companies will face each other in the OS battlefield, each trying to beat the others in quality and elegance.

Manufacturers learn from their mistakes, which is a good thing in the end, but it also means that consumers willing to buy the latest gadgets have to agree to be technology lab rats, for a short while, at least.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com


The Kindle Fire – The Essentials

Tuesday, November 15 saw the addition of the Kindle Fire tablet computer to a marketplace that has been dominated by Apple’s iPad.  Apple popularized the tablet computer with the release of the iPad in 2010, despite the fact that Microsoft released the Microsoft Tablet PC almost eight years prior.  Since the release of the iPad, major manufacturers like Sony, Motorola, and Acer have produced tablet computers, though as of October 2011, Apple retained 67% of the world’s tablet market share based on sales.  The Kindle Fire is Amazon.com’s offering to the tablet computer market and for those who have been pleased with the Kindle, the Kindle Fire is likely to make a great upgrade.

The Kindle Fire is instantly inviting with a sticker price of $199, in comparison to the baseline iPad 2 at $499, making it an affordable option as the holiday season arrives.  The Kindle Fire is over a third of a pound lighter than the iPad 2 and that can make a difference as the key element for tablet computers is portability.  With changing weight restrictions on planes, even a quarter pound can make a difference.

Designed for the book-reading crowd that made the Kindle popular, the Kindle Fire offers a color screen and the ability to play music and movies as well as the Kindle-formatted digital books.  Side by side with other Kindle products, the Kindle Fire is visually a shocker; the full-color screen erupts with a vibrancy that is likely to make Kindle users want to upgrade from the standard Kindle.  The Kindle Fire reminds users of the first time they experienced the printing leap from dot matrix to color laser printing.  The transformation of media is vivid, though it is hard to imagine why scholarly young people for whom reading became cool on the Kindle would need the Kindle Fire if not to abandon that pursuit in favor of the movies, television shows and music videos that the Kindle Fire suddenly opens up to users.

The main advantage the iPad 2 has over the Kindle Fire is in the memory department.  The Kindle Fire has 8 GB of memory, of which only 6 GB is available for user content.  While that represents, according to Amazon, enough space for 80 apps plus six thousand books, it is only space for ten movies.  The saving grace for the Kindle Fire’s lighter storage capacity comes in the way the Kindle Fire uses it. Because Amazon content may be stored off-device with the Cloud technology, the Kindle Fire may become a valuable tool to access a library that is vastly larger than the tablet device itself.

In short, the Kindle Fire is prepared to transform the market Amazon popularized with the Kindle, usurping Apple’s app-based iPad with a media-focused tablet that encourages users to do more than just read.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com


The Trouble with Tablets

As cool as tablets are, they still have to overcome plenty of tech support issues before they join the realm of standard computing devices. The biggest tech support issue facing tablets is functionality. Tablets operate largely like fancy smartphones. Even Apple’s iPad is closer to an iPhone than to a laptop. Additionally, tablets need a lot more tech support to tackle problems relating to connectivity, storage and usability.

Tablets are gaining a lot of popularity among business travelers and people who need light, portable computing devices, but such users often discover that connecting their tablets to printers is complicated and messy because tablets significantly lack printing tech support. To connect a tablet to a printer, it is often necessary to use a third party app, as tablet makers haven’t provided sufficient tech support yet.

Another tablet limitation is web browsing. Tech support for tablet web browsers is also limited, often forcing users to use multiple browsers to access different websites. One exception to this may by Amazon’s Kindle Fire, which is due for release next week. The Kindle Fire comes with its own web browser, SILK, which was designed exclusively for the device. SILK does not operate on any tablet or device other than the Kindle Fire. Because it was created for the Kindle, rather than made to work with it, Amazon says that browsing using SILK will be a super fast and a very smooth experience.

Tablet computer repairs are another major limitation of the devices. Computer repair work for tablets is usually tricky because of the devices’ delicate and compact nature. Taking risks with cheap or self-help computer repair work can be very risky. It’s always better to seek out professional tablet computer repairs that have a history of excellent computer repair work than to trust amateurs. It’s easy for the inexperienced person attempting to provide tablet computer repair to damage the device by merely trying to take it apart.

Software computer repairs aren’t as risky, but that’s no excuse to take them for granted. Again, always seek out professionals as your first option. Don’t wait for an inexperienced provider to try—and fail—at fixing your tablet. Bad computer repairs can cost you to lose valuable data.

Because tablets are still in their Alpha phase, we can expect that they will continue to need plenty of tech support. And who knows, perhaps enough time and advanced tech support will actually succeed in making tablets a standard computing device, a title still monopolized by computers and laptops.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com


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Patented - Patent Numbers: 6,898,435, 8,832,424 and 9,477,488
Additional Patents Pending