Computer Support Blog

A constant complaint from those that switch from Apple mobile products to Android-based ones is the loss of iTunes.  While Google Play is useful for streaming music, it lacks many of the features that iTunes fans love.  These features include the ability to sync several devices quickly and easily as well as a centralized local music player software for users’ home computers.  Dazzboard is a cool product that includes these features so that Android users can have an experience close to what Apple users have with iTunes.  The Dazzboard team makes their product open so that any Android user can use their software regardless of what device they own.  Dazzboard has software available for users’ computers that links to the Android apps they download for their phone.  The Dazzboard desktop program manages a person’s digital music library locally, organizing it in a convenient fashion for users in a single program.  The Android app does the same for mobile devices and syncs up directly with the Dazzboard app.  This level of convenience is something many people who have switched from iPhone to Android will appreciate.  Any users who have trouble handling the Dazzboard app should get Android tech support service. Read more »

Apple enthusiasts are, in many ways, an ideal type of customer for a big business.  The culture that surrounds Apple products makes virtually every new product release a resounding success.  There is such enthusiasm for new Apple products that entire websites are devoted to leaking rumors to keep that enthusiasm active and engaged on a daily basis.  Add to that, Apple enthusiasts are very slow to quit on an Apple product or service.  To wit, despite consistently declining customer satisfaction rates with the service, virtually everyone who has an Apple iPad, iPhone, or iPod utilizes iTunes.  To reward Apple customers for years of putting up with a system that has not kept up with its other products, Apple is revamping iTunes. Read more »

Whether you use a desktop, laptop, tablet or smartphone, you probably use iTunes. iTunes is available on PCs, Macs, and iOS (though not Android) and millions of people use iTunes to download, sort, and play music on their devices every day. The iTunes store also provides access to videos and apps as well. It has not, however, had an overhaul since 2009. Read more »

Users of Apple’s iTunes store have been victimized yet again, but not because of Apple.

A series of ongoing phishing scams have tricked users of Apple’s online service into revealing login information.  In turn, this has allowed hackers to bypass the Internet security of those users with ease.

Once logged into the account, hackers have rung up hundreds or even thousands of dollars in charges.

Most of the attacks have happened with accounts linked to PayPal.  In many cases, hackers have used the stolen funds to purchase iTunes gift codes – online gift cards – which they can then resell on the Internet for a profit.

Unlike many Internet security attacks which originate with a security breach on the part of the vendor, this attack seems to be largely caused by trusting users being victimized by phishing emails.

These sorts of fraudulent emails are sent to users, often requesting that they verify login information.  Because the emails appear to be legitimate, many users click on the links within them or enter their private account information.

Once hackers posses that info, they simply log in.  The account, and everything linked to it, is easy pickings.

To protect yourself and your iTunes and PayPal accounts, follow these simple Internet security tips:

• Never provide your login information via email
• iTunes and other legitimate businesses will not request such information through email
• If you suspect an email is a phishing attack, report it to the merchant, your ISP, and/or your email provider
• Verify the legitimacy of an email by contacting the supposed sender at the email address or website you know is real

For more information on protecting yourself, read Rescuecom’s 5 Tips to Detect Phishing.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com