Computer Support Blog

While smartphones have been a major help to professionals that constantly have to multitask since their inception, they are far from perfect in their productivity functions.  Having to juggle several different apps and services to prepare for work, client meetings or other professional events can be a major hassle.  Users commonly have to switch through email, document editing, maps, contact information apps and web browsers to complete all the tasks that prepare them for a meeting.  Cool product in technology Lowdown is an app that combines many of these services in one streamlined experience for professionals.  Lowdown looks to make it easier for people to be prepared using only their mobile devices and remove the difficulties of managing so many different apps and services to complete tasks.  Read more »

Customer service is important to any company’s long-term reputation as it increases customer retention and improves a brand’s image over time.  Making customer service difficult for users can be a death knell for many companies, especially young startups.  Growth is essential to business and it is hard to grow if customers are unsatisfied and not spreading positive word about the brand.  However, many companies are still relying on old, out-of-date methodology.  Many businesses require mobile customers to contact customer service not in their own app, but through a separate website optimized for desktops.  Cool person in technology Abinash Tripathy believes that customer service needs an update due to the prominence of mobile technology.  As mobile technology becomes increasing influential and popular, it only makes sense for mobile customers to be able to make customer service inquiries directly through the apps on their smartphone or tablet.  Tripathy’s product HelpShift aids companies in making that possible for their own customers.  Read more »

Before the Internet took over popular media, television was not only the dominant medium for entertainment, but in many ways was also a very social medium.  Groups of friends and families would often watch television together as a collective activity.  They would talk and interact while their favorite shows were running rather than sit in silence.  People would do this especially often during sports broadcasts, and in fact, many still do, as Super Bowl parties are part of a lot of people’s yearly social calendars.  However, for most situations, the social element of TV has transferred online.  Rather than talk about what’s happening on a show with friends that have come over for the night, people go on Twitter and Facebook to post status updates about it.  Cool product in technology Tok.tv is working to make the social aspect of watching television more interpersonal again and ironically, is doing so with the use of technology itself.  Tok.tv is a mobile app that combines a second screen experience for television with group voice chat over the Internet.  Users who have issues downloading the app can get help from an Android support or Apple support professional depending on the device that they own. Read more »

Waiting for someone to show up when he or she has made plans with you is never fun.  While people can text, e-mail, or call their friends or associates to find out where they are when running late, there are many situations where that person won’t be able to respond.  If the person running late is driving or talking to someone else because of a crisis, trying to communicate with him or her through a phone or mobile device will go nowhere.  However, cool person in technology Bryan Trussel founded Glympse to help people keep track of each other when they’re running late.  Without having to disturb people by sending them repeated text messages or phone calls, Glympse users can track their friends and see their location without bothering them. Read more »

Anyone who’s ever driven into a big city such as New York or Los Angeles for a major event and tried to find parking at the last minute knows how much of a struggle the process can be for a driver.  Street parking fills up incredibly quickly, leaving parking garages and paid lots as the only options.  However, even those garages and lots fill up very often and sometimes charge more for a spot when demand is high.  Cool product in technology SpotHero wants to solve this issue for drivers by helping them pre-book parking spots before ever getting into their cars.  Read more »

While resorts and luxury hotels are common destinations for people to spend their vacations, many families prefer to rent a residential home for the duration of their stay.  While fewer extra services are available when renting a property short-term for vacation purposes, houses often provide more space for big groups on longer trips.  Property owners in popular vacation destinations such as Cape Cod and Myrtle Beach rent their properties out frequently to vacationers who desire this type of situation.  However, finding short-term renters for a property can sometimes be difficulty for an owner.  Cool product in technology Dwellable can help with that issue.  Dwellable is a web and mobile-based vacation property rental listing site.  Those who own property at a vacation destination can list the available rental dates and prices for their property online using Dwellable.  This cool product provides those looking for a house to rent for their trip an easy, accessible platform with many options to choose from at any given time.  On Dwellable’s site, they claim to have over 250,000 rental locations available to users.  Anyone who has trouble while trying to access this cool product’s listings can get assistance from a remote tech support company. Read more »

With more and more software companies moving to cloud solutions for their customers, it is hardly a surprise that there is now a cool product in technology that lets video production workers edit video in the cloud.  Loopster allows its users to upload videos to their account and login from anywhere to edit and alter those videos online.  With Loopster, people can edit and refine all types of video, from amateur home videos to professionally recorded films.  Anyone can use Loopster by going to the product’s website and creating an account.  From their account pages, people can manage all their videos and work on numerous projects at the same time.  For any users who have difficulty while trying to access this cool product on one of their computers, a home network support provider may be able to help provide a solution to connectivity problems. Read more »

Designing and prototyping software and websites is such a tedious and difficult process partially because the two acts require such different skillsets.  Designers are necessary to find the best interface for a positive user experience, but they do not have the coding skills professional programmers have that are necessary to turn a design into a working prototype ready for demonstration. The Marvel app is a cool product in technology that lets teams avoid part of this lengthy process.  The Marvel app helps people quickly create prototypes for new designs without having to code at all.  Instead, the Marvel app has users use the images of the designs themselves to formulate clickable and interactive prototypes to present to clients, investors, or anyone else they want to see their concept in action.  Read more »

Having a digital personal assistant has been a science fiction fantasy for many consumers for decades.  Computers that speak to you and act as a personal assistant has been a common trope in popular television shows, books and films over the years.  However, only recently did the idea become a viable reality for the everyday consumer.  When Apple’s Siri feature for the iPhone debuted several years ago, it was a major hit. The conversational interaction that triggered the feature tapped into to many people’s fantasies about artificial intelligence.  Suddenly, people had the ability to ask their smartphone to make appointments, look up information and perform basic online tasks with just a few spoken words.  Flash forward a few years later and now there is a cool product called GoDog Fetch that acts in a similar way, but does so for other platforms besides the iPhone, such as Android and Windows devices.  Users who have trouble downloading the product for any of their devices can get help from a smartphone IT support service. Read more »

Fitness apps and devices have become a major category of tech product in the consumer world in recent years.  Everything from iPhone apps that provide special workouts to wristbands that measure your daily fitness statistics have flooded the market.  However, most of these devices specifically aim to help users with weight loss and cardio-based exercise.  Statistics regarding calories and conditioning are easier to track numerically, so this focus is not really a surprise for most.  However, cool person in technology and Skulpt CEO Jose Bohorquez is releasing a product that will help men and women not just interested in losing weight, but also gaining muscle.  Measuring muscle quality and body fat percentage is key for those who are trying to add muscle to an athletic frame rather than just keep excess weight off their bodies.  That’s why Skulpt Aim, Bohorquez’s product, provides users with statistics about their muscle quality specifically rather than focus on calories burned.  Read more »