Posted on
June 25th, 2014 by
RESCUECOM
Customer service is important to any company’s long-term reputation as it increases customer retention and improves a brand’s image over time. Making customer service difficult for users can be a death knell for many companies, especially young startups. Growth is essential to business and it is hard to grow if customers are unsatisfied and not spreading positive word about the brand. However, many companies are still relying on old, out-of-date methodology. Many businesses require mobile customers to contact customer service not in their own app, but through a separate website optimized for desktops. Cool person in technology Abinash Tripathy believes that customer service needs an update due to the prominence of mobile technology. As mobile technology becomes increasing influential and popular, it only makes sense for mobile customers to be able to make customer service inquiries directly through the apps on their smartphone or tablet. Tripathy’s product HelpShift aids companies in making that possible for their own customers. Read more »
Posted on
June 15th, 2012 by
David
Every good idea has its time and what is groundbreaking at one point in time soon becomes the standard. Just as having a tape deck in an automobile was once considered audacious, yet is now tragically out-of-date, with the announcement and demonstration of the new Apple iOS 6 operating system, it is possible GPS systems are about to go the way of the audio cassette. Read more »
Posted on
June 14th, 2012 by
David
For months, there have been rumors in the tech sector of a new competitor to Google Maps. That competitor is none other than Apple and at its annual Worldwide Developers Conference, the new Apple mapping service made its debut. Here are some important aspects of it:
Read more »
Posted on
October 22nd, 2010 by
David
HP, long expected to be one of Apple’s main competitors in the tablet market, has fired its first shot at the competition, and it’s an interesting one.
With little fanfare, the company released its Slate 500 tablet, running Microsoft’s Windows 7 OS. Since HP acquired Palm earlier this year, it had been widely speculated that the company’s first tablet release would feature Palm’s WebOS.
HP has now announced that a WebOS tablet will be released sometime in 2011. Read more »
