Computer Support Blog

Before purchasing a new computer, most consumers do research on the specs of various products, looking to find the one that best suits their needs.  What’s often overlooked is the computer support and computer repair records of the companies behind the machines.  “Consumers need to know that those records may be more important than the computer’s specs,” says RESCUECOM CEO David Milman. Read more »

Recently, it was revealed that Dell Computers had misled and possibly outright lied to customers who had purchased one of their computers and were in need of computer repair.  This is not the first time Dell has come under scrutiny for their computer repair and customer service practices.  In light of these recent revelations, RESCUECOM offers some information and clarification for those Dell Computer customers who may be in need of computer repair.

The Dell computers that were affected were OptiPlex desktop PCs sold between 2003 and 2005.  These Dell computers were primarily sold to business customers, usually in large quantities.  The computer repair problems that then cropped up would, therefore, put the customer’s business at risk. Read more »