Computer Support Blog

Oftentimes, people browsing a company’s website may need help navigating the page or finding the information they need.  While many sites offer helpful tools and can be very clear and concise in the information they offer customers, some may still require more assistance.  Some businesses and organizations offer help from live customer service representatives in real time rather than making people wait or offering no additional help, and this is a service upon which a startup called LiveNinja builds.  It offers a video chat marketplace geared toward customers by which service providers can offer live help via live video.  This is not a new technology or a new concept, and even Google has a similar service called Helpouts.  LiveNinja offers its services to companies with a few additional benefits, mainly involving aspects of its analytics and the ability to reach customers in various additional ways. Read more »

Customer service is important to any company’s long-term reputation as it increases customer retention and improves a brand’s image over time.  Making customer service difficult for users can be a death knell for many companies, especially young startups.  Growth is essential to business and it is hard to grow if customers are unsatisfied and not spreading positive word about the brand.  However, many companies are still relying on old, out-of-date methodology.  Many businesses require mobile customers to contact customer service not in their own app, but through a separate website optimized for desktops.  Cool person in technology Abinash Tripathy believes that customer service needs an update due to the prominence of mobile technology.  As mobile technology becomes increasing influential and popular, it only makes sense for mobile customers to be able to make customer service inquiries directly through the apps on their smartphone or tablet.  Tripathy’s product HelpShift aids companies in making that possible for their own customers.  Read more »

When trying to engage customers, sometimes it’s just as important to let them engage you.  Cool product Zelo offers businesses a unique and interesting way for their customers to interact with them.  Zelo provides a cloud based platform for users to record video messages on a website and have those messages directly delivered to the site’s owner.  Rather than a typical comments section or impersonal email form for users to fill out, Zelo gives customers a chance to express their feelings on camera.  This concept is about as close as most users on the web can get to an in-person customer service experience and could very likely make people feel better about getting their voice heard.  Zelo delivers all video messages recorded with Zelo on the website directly to any inbox that a site owner dictates.  Owners can review all the recorded messages at their leisure.  Any customers who have problems recording video on a site using Zelo should investigate to see if their webcams need PC repair. Read more »