Computer Support Blog

Customer service is important to any company’s long-term reputation as it increases customer retention and improves a brand’s image over time.  Making customer service difficult for users can be a death knell for many companies, especially young startups.  Growth is essential to business and it is hard to grow if customers are unsatisfied and not spreading positive word about the brand.  However, many companies are still relying on old, out-of-date methodology.  Many businesses require mobile customers to contact customer service not in their own app, but through a separate website optimized for desktops.  Cool person in technology Abinash Tripathy believes that customer service needs an update due to the prominence of mobile technology.  As mobile technology becomes increasing influential and popular, it only makes sense for mobile customers to be able to make customer service inquiries directly through the apps on their smartphone or tablet.  Tripathy’s product HelpShift aids companies in making that possible for their own customers.  Read more »

While YouTube does act as a platform for promoting stars and brands in other media such as television, movies, sports, music and video games, there are many people now who have gained influence and popularity in pop culture purely from releasing YouTube videos themselves.  Many people have developed informative and entertaining web series that gain thousands of views every week on their YouTube channels.  Some of the most popular YouTube personalities include the host of SciShow Hank Green, host of PBS Idea Channel Mike Rugnetta and popular video game bloggers the Game Theorists.  These channels receive hundreds of thousands of views for their videos and have developed fan bases that rival many other forms of media.  Cool product in technology FameBit wants to connect popular brands with these YouTube personalities in order to work out marketing deals or endorsement campaigns.  On FameBit companies can search through available “YouTubers” and check the size and makeup of their audiences before contacting them to work out a deal.  Any company that wants to use FameBit but is having trouble signing up or viewing listings might have a connection issue requiring help from a network service provider. Read more »

Online reviews are extremely important to small businesses that don’t have the massive advertising resources of large corporations.  In the days before the Internet, restaurants and local service providers would depend heavily on word of mouth and hope that customers would tell others of their positive experiences.  Now, with online review sites, it’s easier than ever for customers to relay their experiences with a company to as many people as possible all at once.   That means that each online review, positive or negative, can have a major impact on a small business trying to grow.  Cool product in technology Review Trackers is helping these businesses keep track of all the reviews they receive online and manage them accordingly.  Read more »

Any medical professional who runs a private practice knows that communicating with patients can sometimes be a major problem.  Patients miss appointments and don’t reschedule accordingly, causing havoc for a practice’s calendar.  Cool person in technology Brandon Rodman is the CEO of a company that’s coming up with a better system to communicate with patients for one type of medical professional: dentists.  Rodman’s company Weave provides communication technology and software to dental care offices with their specific needs in mind.  Rodman designed his company’s software to address specific issues related to dental care practices and their patients.  Rodman’s software connects telephone communication, text communications and scheduling all together for one seamless experience.  Normally, dental practice office workers would have to make calls and work with scheduling and customer directory software separately. Weave combines these systems to reduce hold time for patients over the phone and streamline the process for office workers to avoid careless mistakes.  Any office interested in Weave may be better off having strong business computer services available to them to help with the transition to Rodman’s software. Read more »

Mental health professionals must be especially protective of their data due to the sensitive information they often have about their patients.  Patients’ confidence in a therapist’s discretion is essential to that doctor’s long-term success.  While there are many cloud-based office programs that can help a therapist’s office organize and schedule their clients and appointments, many of them do not have the added security necessary for such a setting.  Cool product in technology Yellow Schedule is a scheduling platform that takes the special needs of mental health professional’s situation specifically into consideration.  The product helps therapists schedule their appointments and meetings easily. Yellow Schedule also lets doctors directly communicate with patients regarding their appointments and has strong built-in security to keep patients’ information safe.  Read more »

Most people do not perceive dairy farming to be a highly computerized or technology-heavy industry.  However, that doesn’t mean that the Internet, cloud technology and data tracking don’t have anything to offer the dairy farming world.  Cool product Farmeron is a digital platform that helps farmers eliminate paperwork and crunch numbers more efficiently.  With Farmeron, dairy farmers can keep track of all their business’s data in one place rather than in several complicated spreadsheets.  This cool product makes all of a farm’s data accessible and viewable in several different formats depending on what a user needs at a particular time.  Farmers create their accounts online and upload their data to Farmeron’s cloud-based platform.  Customers can then access their business’s data securely from anywhere, even on mobile devices such as smartphones and tablets.  Farmeron’s system saves farmers time by avoiding cluttered spreadsheets and makes it easier for them to make sense out of the data they collect about their herds. Any clients of Farmeron who find themselves unable to access their data over the web will need to contact a cloud tech support professional about the matter. Read more »

One of email’s biggest limitations is the fact that only smaller files are transferable through attachments.  One of the reasons that cloud storage services have had such success as products in office-based situations is that workers can’t send larger files through email.  Cool person in technology Mike McEvoy runs a company that has made a product that allows people to send files of unlimited size to one another as easily as they send emails.  McEvoy’s product, Scayl, works just like an email messaging system, expect that it allows people to send files of unlimited size through attachments.  Whereas email will prevent people from sending very large files or giant folders of data, Scayl gives people the ability to share any amount of data with their colleagues or clients quickly and simply.  McEvoy’s product could make life easier for many people working in media and technology.  Any interested users who have trouble while trying to download McEvoy’s program from the Scayl website should find a remote tech support service to assist them. Read more »

Fundraising is a major concern for anyone running a nonprofit, school or community organization.  Large networks of regular donors are essential to keeping any of these organizations both alive and accomplishing goals that are part of their stated missions.  However, fundraising is also a complex and draining process.  Building a network, maintaining contacts, hosting events and converting new donors are all difficult tasks.  Even more problematic for many of these organizations, they are not selling a product or service that directly benefits the people paying them and therefore, converting people into donors becomes far more difficult.  Fortunately, there is a cool product called Kimbia that provides a web platform that nonprofits, schools and other fundraisers can use to both manage and optimize their efforts.  Read more »

Despite the rise of digital music and the continual shrinking of the physical media business in the music industry, there still remains a healthy section of the market that prefers vinyl records.  Companies continue to print vinyl records for collectors and disc jockeys despite the fact that the technology is half a century old.  Many enthusiasts still claim that vinyl records sound better and then seek out records rather than choosing to switch to digital music.  Regardless of whether those claims about sound quality are true, there is no denying the modern market for vinyl.  Cool product Vinylfy now wants to give record collectors a way to interact with each other and promote their collections via the Internet.  This cool product gives collectors an online space to show off their collection on a personalized profile.  Users can also maintain wishlists on the site to facilitate record swaps. Users who cannot create an account on the site may want to contact remote tech support to see if it’s an issue with their technology.  Read more »

Wikipedia is one of the one of the most used sites on the Internet.  A major part of how that reality came to be is how easy it is to keep information up to date on the site.  The “wiki” format of the website allows all users to edit and review information.  This fact means that people can constantly update and double-check all articles on the site.  While this format has proven to be incredibly useful for Wikipedia’s encyclopedic purposes, a cool product called BrainKeeper wants to apply it to another purpose.  BrainKeeper provides businesses with internal wiki sites where they can store all corporate information.  Employees can then edit the company’s internal wiki powered by BrainKeeper every time a policy change happens or anything of significant importance occurs.  Office tech support assistance will be necessary for any less technically inclined employees who have trouble updating information through BrainKeeper’s system. Read more »