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Tech Support Blog

Windows Phone 7 — Microsoft Gets Back in the Game

Microsoft officially announced its Windows Phone 7 OS on Monday and, by doing so, put itself firmly back into the smartphone market.

Totally disconnected from Microsoft’s previous phone OS offerings, Windows Phone 7 continues the pattern first displayed in the Internet Explorer 9 Beta – a product more in line with the competition than the company’s previous work. Read more »


Microsoft Facing Uncertainty

It’s been a good news-bad news week so far for Microsoft.

On the positive side, the company announced a launch event for its Windows Phone 7 line of products, to be held on October 11.  Windows Phone 7 devices are expected to be released next month.

Within twenty four hours, Microsoft’s news had soured somewhat.  For the first time in years, Internet Explorer, Microsoft’s web browser, saw its market share drop below 50%.  At the same time, Google’s Chrome saw continued growth, tripling its market share from the same time last year. Read more »


Tablets: Apple Expands While LG Postpones

As Apple continues to aggressively market the iPad, one of its expected competitors has dropped from the race.

This past summer, LG announced plans to build and release a tablet device running Google’s Android OS.  LG’s Android tablet was expected to be released this year, as a competitor for the iPad.

LG announced today that will not happen. Read more »


Samsung’s Galaxy Tab Revealed: Can it Compete?

Samsung has debuted their Galaxy Tab, one of the first of the so-called “iPad Killers” from a major manufacturer.

The Galaxy’s specs will vary slightly from carrier to carrier, but all versions will run Google’s Android 2.2, the same OS that has helped propel some smartphones – including Samsung’s Galaxy class devices – into direct competition with the iPhone. Read more »


Android Catching Apple: A Sign of Things to Come?

In news that’s sure to stoke the Apple vs. Android fan battles on messages boards across the Internet, Android has cut into iOS’s market share and is threatening to become the number two ranked mobile operating system.

According to comScore, Apple’s market share 1.3% this summer, as opposed to the significant 5% increase for Android.  While Google’s mobile OS still trails both Apple and RIM, Android has made massive gains and has the top spot in its sights.

Obviously, this is a significant moment for Google and Android.  As the only mobile platform to grow this summer, the popularity of Android cannot be questioned.  In terms of bragging rights in the ongoing battle with Apple, Google has struck a major blow.

However, while the numbers appear, on the surface, to be a major win for Android, Apple has no reason to concede anything yet.  As the company’s supporters would be quick to point out, Google has several key advantages in generating market share:

  • Unlike Apple, Android phones can be found on all major carriers. The iPhone is, for the moment still tied to AT&T.
  • iOS runs on only the iPhone. Android can be found on a hefty number of devices, ranging across all price points.
  • The iPhone 4 was only available for one of the months covered by the comScore report. Additionally, it was the only iOS release, while Android was released on multiple new phones.

Regardless of the caveats, Android’s growth is still worth noting.  Apple’s supporters have long pointed to the company’s significant head start in both mobile operating systems and tablet computers as reasons why the competition will never catch up.

If the latest figures are any indication of what the competition can do when they’ve got the right product, Apple is going to have far more of a fight on its hands than it, or its fans, may have expected.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com


Apple Media Event – New Touch and Apple TV

Apple has announced a media event for September 1, at which the company is expected to announce a new iPod Touch and a refresh of Apple TV, which launched three years ago but never truly caught on.

While most expect Apple CEO Steve Jobs to downplay the Apple TV angle and instead focus on video playback on the iPod, iPad, and iPhone, there is reason to think that Apple TV could be a more long term play for the company.

Jobs has said that until such time as end users could stream television, movies, and other video content from their computer to their TV, with little or no need for tech support or elaborate hook-ups, he didn’t expect Apple TV to be mainstream hit.  That, apparently, still holds true.

What’s interesting to note is that most pre-event reports have indicated that Apple TV is expected to run the same iOS as the iPad and would have access to the iTunes App Store.

Such access could allow Apple TV to be used for games and apps, turning into Apple’s entry into the home gaming market as well.  With television rentals set to be available from Disney, ABC, FOX, FX, and others, Apple could be positioning itself nicely for the long term as an all-in-one home entertainment delivery system.

For now, Apple is expected to put its emphasis on the iPod Touch and watching video content on the other i-devices, ideas general users could grasp without needing tech support.  But, as with everything Apple, a newly refreshed – and more useful – Apple TV is sure to attract attention and could appeal to a more mainstream audience.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com


iTunes Users Victimized by Phishing Scams

Users of Apple’s iTunes store have been victimized yet again, but not because of Apple.

A series of ongoing phishing scams have tricked users of Apple’s online service into revealing login information.  In turn, this has allowed hackers to bypass the Internet security of those users with ease.

Once logged into the account, hackers have rung up hundreds or even thousands of dollars in charges.

Most of the attacks have happened with accounts linked to PayPal.  In many cases, hackers have used the stolen funds to purchase iTunes gift codes – online gift cards – which they can then resell on the Internet for a profit.

Unlike many Internet security attacks which originate with a security breach on the part of the vendor, this attack seems to be largely caused by trusting users being victimized by phishing emails.

These sorts of fraudulent emails are sent to users, often requesting that they verify login information.  Because the emails appear to be legitimate, many users click on the links within them or enter their private account information.

Once hackers posses that info, they simply log in.  The account, and everything linked to it, is easy pickings.

To protect yourself and your iTunes and PayPal accounts, follow these simple Internet security tips:

  • Never provide your login information via email
  • iTunes and other legitimate businesses will not request such information through email
  • If you suspect an email is a phishing attack, report it to the merchant, your ISP, and/or your email provider
  • Verify the legitimacy of an email by contacting the supposed sender at the email address or website you know is real

 

For more information on protecting yourself, read Rescuecom’s 5 Tips to Detect Phishing.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com


Third Party Software Can Be Risky Business

For software, the number of Internet security vulnerabilities is a key component in determining its quality and usability.  Software with multiple vulnerabilities causes constant nightmares for computer users and computer support specialists alike.

Recently, security company Secunia reported that Apple had the most Internet security vulnerabilities of any software company.  This was surprising, given Apple’s historically strong Internet security track record.

However, Secunia’s more important news was that most Internet security vulnerabilities come from third party software. Read more »


Apple Repair? Not for its Image

After long priding itself on being ahead of the pack, Apple took an odd stance at its press conference today.

It lumped itself in with everyone else.

Claiming that the iPhone 4 antenna issue is an industry wide problem and not an Apple repair issue, company CEO Steve Jobs said that “no one has solved this problem.”

This came after denying that there even was a problem. Read more »


How Apple Can Fix Its Image

In RESCUECOM’s Annual Computer Reliability Report, Apple ranked as the most reliable company in terms of computer repair and computer support.  In 2010’s first quarter report, Apple slipped to number three, but earned higher reliability scores.

Until the recent issues with the iPhone 4, Apple’s image has been one of reliability, high quality computer support, and quality computer repair.

Apple has scheduled a press conference for tomorrow to discuss the iPhone 4, giving itself a chance to restore that image.  Read more »


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Additional Patents Pending