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Tech Support Blog

Tech Support Blog

GuestDriven Helps Hotels Connect with Guests

Hotels often live and die by their reputation.  The famous star rating system and referrals from previous travelers are what bring most people to the lobbies of hotels all around the world.  Reputation is key in the hospitality business and the opinion of a hotel’s guests dictates its reputation.  Now, there is a cool product in technology that helps hotels connect better with their customers.  GuestDriven gives hotels the tools to engage and provide for their guests to gain insight into what they need to improve their experience.  GuestDriven then also encourages guests to become brand ambassadors, spreading the good word about particular locations to other potential customers and improving overall business for the hotel.  GuestDriven accomplishes all of these goals through mobile technology.  Read more »


Minuum is a Mobile Keyboard That Gives People Their Screen Space Back

Screen space is precious to many people when using their phones or tablets.  Most of the appeal of mobile devices is their convenience, but it is anything but convenient to have a giant virtual keyboard block your view while trying to input information into an app or website.  The standard QWERTY keyboards on smartphones and tablets are often clunky and infamously lead to countless typos.  The problems were so severe that all mobile keyboards had to start using artificially intelligent grammar and spelling correction systems. These autocorrect systems and imperfect keyboards have caused many to seek help from mobile tech support professionals in the past. It only makes it worse that mobile keyboards take up so much screen space, making it hard to both input information on the keyboard and read information on the screen at the same time. Read more »


3plet Looks to Bring the Full Album Experience for Music on Mobile

With the advent of digital music and especially the popularity of digital singles, the album is becoming an antiquated musical format in many ways.  Consumers no longer purchase entire albums based on how much they like a specific song they heard on the radio.  They purchase individual tracks that they enjoy.  With less people listening to full albums, artists and bands can have trouble when they want to make a record that’s a complete experience, more enjoyable as a whole than in individual tracks.  Read more »


Dextr Wants to Revolutionize Mobile Keyboards by Alphabetizing Them

The QWERTY keyboard layout debuted on the typewriter in 1873 and has been the standard for typing since that time.  This wide adoption was mostly due to the popularity of the Remington model of typewriter that used the design.  Due to the popularity of the QWERTY layout, personal computers also adopted it early on in the development of the technology.  Most have never questioned it due to the similarities between word processing on a computer and typing on a typewriter.  However, once the QWERTY keyboard became a standard for touch screen mobile devices, some disadvantages became apparent.  The confusing layout lost the advantages it had on tactile systems when transferred to the confined space on a mobile phone screen.  Since most users were only using their thumbs or a few fingers to type, the QWERTY keyboard was no longer optimal.  That’s why cool product Dextr wants to challenge the QWERTY keyboard standard on mobile devices and replace it with an alphabetical layout. Anyone who wants to try Dextr’s new style of mobile keyboard but has trouble setting it up on their phone can ask a mobile tech support professional to help them install this cool product. Read more »


Dazzboard Is an Open Software Competitor to iTunes

A constant complaint from those that switch from Apple mobile products to Android-based ones is the loss of iTunes.  While Google Play is useful for streaming music, it lacks many of the features that iTunes fans love.  These features include the ability to sync several devices quickly and easily as well as a centralized local music player software for users’ home computers.  Dazzboard is a cool product that includes these features so that Android users can have an experience close to what Apple users have with iTunes.  The Dazzboard team makes their product open so that any Android user can use their software regardless of what device they own.  Dazzboard has software available for users’ computers that links to the Android apps they download for their phone.  The Dazzboard desktop program manages a person’s digital music library locally, organizing it in a convenient fashion for users in a single program.  The Android app does the same for mobile devices and syncs up directly with the Dazzboard app.  This level of convenience is something many people who have switched from iPhone to Android will appreciate.  Any users who have trouble handling the Dazzboard app should get Android tech support service. Read more »


Israel Lifshitz Founded Nubo to Give People Remote Workspaces on Their Phones

Working remotely or from home is becoming essential for many businesses.  With all the time many professionals have to spend on their jobs, some of it has to come while they’re not at the office in many situations.  Most remote work comes through desktop applications and remote control of office computers.  However, with the recent boost in the use of mobile devices for professional applications, there is a growing need to be able to use smartphone to access work-related content.  Cool person in technology Israel Lifshitz founded Nubo for exactly this reason.  Nubo is a mobile application that remotely connects professionals’ smartphones to the computers at their offices.  Lifshitz’s app essentially gives workers a remote connection to their work in their pocket or purse at all times. This connection makes completing necessary work functions while away from the office quick and easy.  In fact, given the portability of mobile devices, users can access important files, send e-mails, and set up meetings even while they’re out or traveling.  The remote function in Lifshitz’s software is similar to, but not exactly the same as, technology that remote computer repair companies use to access people’s PCs.  With this cool person’s mobile software, professionals may be able to access work easier than ever before, whether from home or on the road. Read more »


Brad Weisberg Founded Snapsheet to Help People Get Their Cars Repaired

Auto insurance claims are never fun or enjoyable experiences.  However, cool person Brad Weisberg has created a system that at least makes the process a lot more convenient and easier for auto insurance claimants.  Weisberg wanted to use technology to find a faster way for people to get quotes from auto body repair shops when they need to make an insurance claim.  Weisberg saw that opportunity when smartphones became ubiquitous devices in the public sphere.  With his service Snapsheet, Weisberg has made it so anyone with a smartphone can streamline the process of getting quotes for auto insurance claims by performing all of it directly through their mobile phone.  Users simply take pictures of the car or truck in need of repair and send it to body shops directly through the Snapsheet app.  The body shops then deliver a quote directly over the phone so users can make a claim with their auto insurance.  Users can even request direct deposit or check-by-mail from within the app when the insurance company settles their claim.  Users who have difficulty using Weisberg’s app to communicate with repair shops and insurance companies can get mobile PC support to find the source of the problem. Read more »


Jifiti Is a Mobile App That Tries to Fix Gift-Giving

Gift giving is often a stressful experience for the giver and disappointing for the person receiving the gift.  No matter how well someone knows a friend or family member, there will always be times when that person chooses an awkward, inappropriate or just plain bad gift.  Jifiti is a cool product that uses mobile technology to try to get rid of this problem.  Jifiti makes a mobile application that facilitates gift giving for both givers and receivers.  Jifiti works with Facebook to help friends give each other items that they actually want.  Users can add gifts from any store or vendor to their wish list.   They can add potential gifts either through e-commerce websites or by taking a picture of the gift in a physical store.  The Jifiti app will recognize the gift from the image and label it appropriately in the wish list.  Other users can then browse friends’ wish lists in order to find gifts that their friends actually want.  Then, when people find gifts they want to give, they can simply click the gifting button on Jifiti app.  Jifiti charges the giver and sends a voucher to the giftee immediately.  Each voucher is instantly retrievable through any online or in-store vendor with whom Jifiti partners.  This process removes a lot of hassle from gift giving experience and ensures that users receive items they actually desire.  If the Jifiti app doesn’t work properly, users can always contact smartphone tech support. Read more »


BusyEvent Aims Its “App That Builds Apps” at Event Organizers

A slew of startups have popped up over the past few years that offer technology-based solutions for large events and professional conferences.  BusyEvent, one such startup based out of St. Louis, is trying to set itself apart with a cool product that leverages mobile technology for event organizers.  While many other companies design individual apps for events, costing an event’s host significant amounts of time and money, BusyEvent offers a way for event organizers to create their own mobile apps.  BusyEvent produces, in their own words, an “app that builds apps” for event organizers and marketers.  BusyEvent claims that their mobile application allows their customers to create event-specific apps “in five minutes”.  Organizers can then personalize their event’s app with different styles, themes, layouts and of course, content.  Users can view and edit the apps they make with BusyEvent through the web, on Android or on iPhone.  Anyone who needs help navigating or working through BusyEvent’s features can get help from a mobile tech support provider. Read more »


Kevin Payne Built ASTRO to Unify Content Management Across Multiple Systems

Content management is becoming a fragmented experience as more and more storage solutions appear on the market.  It is becoming commonplace for professionals to have data stored locally on their own computers and tablets, on their smartphones, and on cloud-based solutions such as Dropbox and Google Drive.  Navigating through each individual file management system can be cumbersome and time-consuming.  To deal with this situation, cool person in tech Kevin Payne and his company Metago have built a unifying content management app for Android called ASTRO.  ASTRO doesn’t only access one storage system, but connects to both your local network and cloud services to create a single file management system for all of a user’s content.  Payne’s app can connect to services such as Google Drive, Dropbox, Box, SkyDrive and even Facebook.  It can also access any computer that shares its data with a local network.  This means a user could conceivably access all of their files from one user interface on their phone at any given time.  Users that don’t know how to share their computer’s content over a local network will want home computer support for help. Read more »


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Patented - Patent Numbers: 6,898,435, 8,832,424 and 9,477,488
Additional Patents Pending