Computer Support Blog

Customer service is important to any company’s long-term reputation as it increases customer retention and improves a brand’s image over time.  Making customer service difficult for users can be a death knell for many companies, especially young startups.  Growth is essential to business and it is hard to grow if customers are unsatisfied and not spreading positive word about the brand.  However, many companies are still relying on old, out-of-date methodology.  Many businesses require mobile customers to contact customer service not in their own app, but through a separate website optimized for desktops.  Cool person in technology Abinash Tripathy believes that customer service needs an update due to the prominence of mobile technology.  As mobile technology becomes increasing influential and popular, it only makes sense for mobile customers to be able to make customer service inquiries directly through the apps on their smartphone or tablet.  Tripathy’s product HelpShift aids companies in making that possible for their own customers.  Read more »

Electric light is such a basic aspect of everyday life that people generally take it for granted.  Light is a constant to most people in that they never question the way it fills their homes or the effect it can have on their moods.  However, cool product in technology LifX is making light in the home dynamic and giving users control of it.  With LifX, people can alter the color, brightness and quality of the light in their house with a few simple taps on their smartphones.  People can adjust their light to match their needs of whatever is happening in their homes at the time, whether it be work, relaxation or a party.  Any time someone wants a change, that person can simply open up the LifX app and adjust their light accordingly.  This cool product gives users access to over sixteen million colors, according to the LifX website.  Users can fine-tune the light in their homes to match their mood or to help change it, if they so wish.  Any users who have trouble adjusting their LifX light bulb with their smartphone may require smartphone computer support assistance.  Read more »

Even with advances in recent years that allow apps in Android and Apple to run concurrently so that users can switch between them with a simple gesture the typical smartphone experience still prohibits people from true multitasking.  People can only view apps one at a time on most popular smartphones, limiting their experience. In order to check on services in real time, users must always open individual apps. Cool person in technology Dwipal Desai has founded Terrain in order to break users away from these limitations.  Terrain is a new launcher for Android devices that leads users away from a one-at-a-time paradigm for viewing apps.  Users can download and install the launcher from the Google Play Store.  Anyone who has trouble applying Terrain to his or her smartphone may need help from an Android tech support provider. Read more »

Waiting for someone to show up when he or she has made plans with you is never fun.  While people can text, e-mail, or call their friends or associates to find out where they are when running late, there are many situations where that person won’t be able to respond.  If the person running late is driving or talking to someone else because of a crisis, trying to communicate with him or her through a phone or mobile device will go nowhere.  However, cool person in technology Bryan Trussel founded Glympse to help people keep track of each other when they’re running late.  Without having to disturb people by sending them repeated text messages or phone calls, Glympse users can track their friends and see their location without bothering them. Read more »

Anyone who’s ever driven into a big city such as New York or Los Angeles for a major event and tried to find parking at the last minute knows how much of a struggle the process can be for a driver.  Street parking fills up incredibly quickly, leaving parking garages and paid lots as the only options.  However, even those garages and lots fill up very often and sometimes charge more for a spot when demand is high.  Cool product in technology SpotHero wants to solve this issue for drivers by helping them pre-book parking spots before ever getting into their cars.  Read more »

Having a digital personal assistant has been a science fiction fantasy for many consumers for decades.  Computers that speak to you and act as a personal assistant has been a common trope in popular television shows, books and films over the years.  However, only recently did the idea become a viable reality for the everyday consumer.  When Apple’s Siri feature for the iPhone debuted several years ago, it was a major hit. The conversational interaction that triggered the feature tapped into to many people’s fantasies about artificial intelligence.  Suddenly, people had the ability to ask their smartphone to make appointments, look up information and perform basic online tasks with just a few spoken words.  Flash forward a few years later and now there is a cool product called GoDog Fetch that acts in a similar way, but does so for other platforms besides the iPhone, such as Android and Windows devices.  Users who have trouble downloading the product for any of their devices can get help from a smartphone IT support service. Read more »

While many people consider reading books to be a solitary activity, that doesn’t always hold true in reality.  For lots of readers, books are as social of a hobby as anything else.  People create book clubs, use social media and engage in events such as author signings and Q&A sessions just to meet other avid readers and discuss the nature of their favorite texts.  Conversations range from speculation about character motivations to complex academic discussions about story themes.  Now, a cool product in technology wants to harness this social aspect of book reading for profit.  Bookmate lets readers take notes, leave questions, and copy quotes in every book that they read with the app and then share all their notations with all of their friends on social media.  Users can read their friends’ notations within a certain book as they read it on Bookmate and then engage those friends on social media to discuss how they felt about those notes.  Bookmate integrates with popular social networks like Facebook and Twitter so people can even share their notes with friends who don’t use Bookmate.  Anyone who cannot connect his or her Bookmate account to Twitter or Facebook should get help from a remote computer support provider. Read more »

Responsibly purchasing alcoholic drinks in a big city is not always easy.  Bars and clubs continue to raise the prices of their drinks to points that are prohibitive for many people.  However, finding liquor stores with good selection and prices to enjoy some drinks at home with friends isn’t always simple either.  Cool product in technology Drizly presents a third solution: order alcoholic beverages for immediate delivery with a smartphone. With Drizly installed on someone’s iPhone or Android device, he or she can quickly tap their phones to order liquor, wine or beer.  Drizly then delivers the drinks to the user on demand, allowing the customer to spend time with their friends or prepare in other ways before the drinks arrive.  This cool product is ideal for situations where people throw small parties or get-togethers because it frees up a user’s time and reduces one major aspect of planning a party down to a few taps on a phone.  Anyone who has trouble operating the Drizly app will need to contact a smartphone PC support company for service to determine what is causing the problem. Read more »

No one likes going to restaurant and having to wait to sit down at a table.  It’s even worse when disorganization or inefficiency makes the wait longer than it needs to be.  Cool product in technology NoWait is a service that uses smartphones to help restaurants seat people more efficiently and quickly.  By making the seating experience better for customers, NoWait is helping both the restaurant patrons and restaurant management.  Read more »

While many people use digital projectors at home for their excellent pictures and cinema-like feel, most home projectors are less than convenient.  While the machines are small, the requirement for users to install large viewing screens into their houses makes them a problem in many cases.  In addition, many projectors require special remote controls sold separately, making it more expensive if users want to control their devices from a distance.  Cool person Pierre Lebeau has founded his company Keecker to create a new product that changes the status quo for home projectors.  Lebeau has reimagined the product from the ground up to try to give users an easier and overall more satisfying experience.  Read more »