Computer Support Blog

Retail chains with franchised stores often struggle to keep a consistent experience across all of their locations.  While a store in one city may have excellent staff who keep up with many issues, another may have rude staff or have problems with tracking inventory.  Corporations spend millions of dollars each year at trying to get all of their different stores to give customers as similar experiences as possible.  Still, it’s impossible for companies to fix problems when they are unaware of them.  Cool person in technology Bob Bahramipour wants to make sure that retail chains never miss issues in their retail stores again with his company GigWalk. 

Finding Hidden Problems

GigWalk works as a quality assurance service for retail companies.  However, what makes Bahramipour’s company stands apart from others is its use of smartphones and mobile technology to get the job done.  GigWalk employs what they call a “smartphone army”.  Essentially, the company has people armed with smartphones using GigWalk’s special mobile application going to every retail location that a client owns.  The employees take pictures and record issues they find with their mobile devices and upload the problems to GigWalk’s cloud.  GigWalk then notifies clients of all issues plaguing their stores automatically.  Of course, GigWalk employees using the app have access to smartphone tech support if they experience any issues while working.

Determining Long Term Solutions

Bahramipour’s clients have access to both specific problems that GigWalk finds within their stores and a larger analytics dashboard that aggregates data over time.  This dashboard helps GigWalk clients determine long-term trends and problems with each of their locations.  Armed with these analytics, businesses will be able to better implement long-term strategy for each store.  Any company that needs help accessing or navigating its GigWalk dashboard should seek a business IT support provider.

Bahramipour has worked in leadership positions at several giant tech corporations before becoming GigWalk CEO.  He worked as a senior director of search distribution at Yahoo during the 2000’s.  Bahramipour also spent time as vice president of business development at TRUSTe.  This cool person’s experience as a top executive gives him all the necessary tools to run an operation as big as GigWalk.  Having worked in business development, Bahramipour knows the necessary steps it will take to keep growing his company.  Whether or not GigWalk becomes more than it currently is will depend on how well he applies the knowledge gained from experience.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman
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david@rescuecom.com
1-315-882-1100

Filed under: smartphone, startups