Computer Support Blog

Video content is a great marketing tool and can be a very engaging experience for users.  However, video content can also be also limited in its appeal.  Users who are hearing impaired or who do not speak the language used in the video are all immediately eliminated from experiencing a video’s content.  This is fine if a company aims its video at a small community or niche audience, but those who want to appeal to people in a global way are stuck.  Cool person in technology David Orban wants to solve this dilemma with his company Dotsub.  Orban is the CEO of Dotsub, who provides companies with the tools and software to caption and translate their online videos for wider user engagement.  Orban’s company provides their software as a service for businesses that want their video content to be accessible to a wider audience.  Users who have trouble operating the software should get remote computer support to help them resolve any issues. Read more »

Working on a single project with someone else can be a logistically difficult process.  It often requires constantly sending files back and forth and providing commentary on each other’s work with each step of the process.  Cool person in technology Jahanzeb Sherwani wants to remove the obstacles of this process with his company ScreenHero.  ScreenHero develops a real-time collaborative program that enables two users to share a computer screen when working on projects together.  This could potentially allow for more efficient collaboration and save users’ time when they need to work together to get something done.  Sherwani wants to enable screen sharing across multiple platforms as well.  That’s why he and his team developed ScreenHero to be compatible with both Mac OS and Windows and work cross-platform.  Even if your partner is using a Mac while you’re on a Windows machine, ScreenHero can help you collaborate on the same project simultaneously. Sherwani also recently integrated voice chat into ScreenHero so users don’t have to use a third-party program to speak to each other while working on a project together.  If you have any issues using ScreenHero’s features, you should seek PC tech support for help. Read more »

There are many cases where having a private phone number can be beneficial and increase personal privacy.  However, setting up a second cell phone line can be costly and require more effort than it’s worth.  Cool product Burner makes the process far simpler.  Burner is an iPhone and Android application that creates private numbers for use on your smartphone when you need them.  You can either set up a separate number indefinitely or make it active for a specific period of time.  This creates a wall of privacy between you and general public.  For example, if you ever need to give out a number on Twitter or Facebook for business reasons, Burner allows you to create a private number specifically for those calls.  If that number is ever compromised somehow, you can just “burn” it by deleting it from the app.  Users can keep as many extra phone numbers as they want in the app at any given time.  If you have trouble getting your Burner numbers to integrate into your phone properly, you will need smartphone computer support.   Read more »

Those who commute to and from work on public transit know how unpredictable and inconvenient it can be to use.  Trains, buses, and ferries often run off schedule due to delays.  Scott Kolber is a cool person in technology trying to tackle this problem as CEO of Roadify.  Roadify is a company that makes and distributes an iOS app of the same name, which feeds users information about public transit schedules, changes, and delays in real-time.  Kolber and his team aggregate all public transit information through the app in real time so users are up to date on what the fastest public transit routes to home and work are and what routes might slow them down or get them in trouble.  Kolber wants to offer users a comprehensive resource so they can avoid public transit disasters as they try to get around their hometown.  Users who believe their Roadify data isn’t updating properly can always contact smartphone tech support to find a solution. Read more »

There is constant discussion in education circles about how to use technology to improve students’ experience and performance.  New startup and cool product Quizlet is directly addressing this issue with its online tools to aid children in studying.  Quizlet attempts to take the stress and tedium out of studying by solving two problems: the consolidation material that a student needs to study and the engagement of the student in the studying process.   Quizlet solves the first problem by allowing students, teachers, or parents to input their own study sets so only the necessary information gets into Quizlet’s system.  This cool product solves the second problem by turning the information provided into a series of games that randomize the material to optimize it for multiple playthroughs.  Each time a user adds a study set to the Quizlet website, they also post it publicly for any others who may want to use it.  This makes it easier for teachers to utilize Quizlet for their classes, as they can simply link students to the appropriate study set to ensure all students are studying the correct material. If you ever have trouble uploading study sets onto their website, remote tech support should be able to help you. Read more »

The video entertainment industry has seen a massive shift in its business model over the last several years thanks to the success of subscription-based streaming sites like Netflix, Hulu Plus, and Amazon.  Following these changes, music-streaming services like Spotify and Rdio also grew rapidly and proved the subscription model works for music as well as video.  However, there is one form of entertainment that until recently was still untouched by the purely digital subscription model: books.  Cool product Oyster wants to change that with a monthly subscription model for eBooks.  The team at Oyster has seen that the market proves that subscription-based entertainment is a viable business model and they want to prove that eBooks are the next form of entertainment that can benefit from this system.  Currently, they offer a monthly subscription where users can access any of their library of 100,000 books on any iOS device as often as they want.  If you have concerns about using your Apple products to read books, find Apple tech support to learn more.  Read more »

Have you ever been to a restaurant or retail store and realized the same five or six songs were playing on repeat over the PA?  Cool person in technology Garrett Dodge wants to stop that from happening at restaurants and retail stores.  Many commercial and retail businesses play music while they’re open so their customers can enjoy it, but the vast majority of the time it ends up being a passive exercise.  Businesses simply put on a Pandora station or iTunes playlist and customers eventually tune out.  Dodge created Rockbot to find a better way to use music in commercial business.  Rockbot licenses a database of songs for businesses to use in their stores, but adds a twist to the streaming service model: it also has a mobile app that allows customers to rate and request music played at your business.  This means your customers can help influence your venue’s music selection, incentivizing them to stay longer and engage with your system.  Customers who have issues using the app can get mobile tech support to assist them.  Dodge believes this will help businesses get more productive use out of the music they play. Read more »

There are many question and answer services on the Internet, but cool person in technology Chester Yeum believes that there is an inherent flaw in all of them: they don’t let you choose who can answer your questions.  In response to this problem, Yeum founded Quextit, a question and answer website that lets users set restrictions on who can answer the queries they post.  Unlike public question and answer sites where anyone can answer users’ inquiries regardless of their credentials, Quextit lets users target potential answerers by age, gender, ethnicity, language, educational experience, job, marital status and location.  This means that users won’t get unfit answers from a man with only a high school diploma if the question they’re obviously aiming their question at women with PhDs.  Yeum wants users to be comfortable asking questions on his website.  He believes targeted questions are the best way to do this, as well as ensure that users get answers as relevant as possible when they use the site.  If you have problems creating your profile or using the Quextit interface, contact online tech support to get help.  Read more »

Video messaging is becoming more common due to the growing presence of integrated webcams in laptops and mobile devices, but most video messaging services require one of two things: either you and the person you’re messaging both install proprietary software, or you have to record your video message and save it to your computer before uploading elsewhere.  Cool product Eyejot aims to eliminate all inconvenience from the video messaging process.  Eyejot is purely browser-based, so it doesn’t require any software installation.  Eyejot also handles your video messages in the cloud when you record them, so you don’t have to worry about file management.  Essentially, Eyejot is taking the most convenient aspects from web-based e-mail services and applying them to the younger video messaging format.  Eyejot wants to make sending video messages as simple as e-mail for consumers.  They want to make it so that fewer people have to call computer support just to send video mail over the web. Read more »

Starting any company from scratch is difficult, but founding a hardware startup comes with its own unique set of challenges that make it especially difficult—manufacturing costs, distribution problems, and shipping concerns are just the most obvious of these.  That’s why cool person in technology Scott N. Miller runs Dragon Innovation to help new hardware startups ship their first products.  Miller has run Dragon Innovation for many years as a consultancy firm for hardware startups that need help due to inexperience with manufacturing physical products at scale.  However, recently Miller has taken his company in a slightly different direction to set itself apart from other firms.  Miller has added a crowdfunding aspect to Dragon Innovation’s business model and is utilizing this new trend to enable his firm’s clients to succeed.  Read more »