Computer Support Blog

Video content on the web is in abundance these days thanks to user-generated content on sites like YouTube and DailyMotion.  While there is much high quality entertainment available on these sites, there is still a lack of high quality How-to video on the web.  Even for subjects where there is a significant amount of videos, such as home computer repair, the vast majority of content is low quality with bad sound, bad video and no production value.  There isn’t a convenient and free space for people to access high quality how-to videos made by experts on the Internet.  Cool product Grokker is changing that by building a large video database that exclusively contains expert how-to videos for anyone interested.  Read more »

Online reviews can often be a struggle for both small businesses and larger corporations.  All it takes is for one negative review to go viral and it can heavily affect a company’s reputation.  Mark Salsberry is the CEO of JetJaw and a cool person in technology that wants to help businesses deal with the problem of online reviews.  JetJaw uses a web-based platform for customer interaction and support that can work with any business providing a service.  When a company signs up for JetJaw, Salsberry’s platform becomes the main point of interaction between customers and the business.  If someone wants to share their experience or write a review about a company’s service, they must do so through the JetJaw platform.   Read more »

Networking in any professional field is often awkward, time consuming, and generally not people’s favorite thing.  Even at professional conferences and other events, there is no way to know what other people attending are actually in the same specific field as you or who might be helpful to connect with for mutually beneficial reasons.  This situation means that most people waste time trying to start conversations just to find out who might be worth networking with at all.  Fortunately, there is a cool product available on the web and for mobile that can potentially take away this awkward aspect of professional networking.  Airmatch connects people who can help each other professionally before they go to a conference or event in order to save them time and ensure they get a chance to speak to each other.  The team at Airmatch has programmed its system to match up people attending the same event automatically who could be a networking match.  Once Airmatch connects two people, it allows them to schedule appointments with each other during the professional event.  Those who have limited experience with technology and may need help using the Airmatch system should make sure they have a tech support provider available to help them. Read more »

While online shopping has become the norm for many people, many still prefer to shop in physical stores.  This is especially true for home-based products like furniture and decoration.  No matter how many pictures someone looks at online, seeing the physical product in person is always preferable when it’s going to be on display in one’s home.

Cool person in technology Alex Loizou has created a product that uses the resources of the web to help people who prefer to shop in the physical world.  Loizou’s product StreetHub has a database of items on sale in retail shops and boutiques.  Using GPS technology to cross-reference with this database, Loizou’s website connects users with nearby shops that carry the specific products and items they want.  This way, a user can browse through products online but still go out and purchase them from a physical store once they find what they want from the convenience of their home.  If someone is on Loizou’s site and sees a set of table and chairs they like, or any other product, that person can still go to the store and see it in person before buying.  StreetHub could be a godsend for anyone who has ever bought items online only for them to be very different than a shopping website represented them.  Since StreetHub uses Wi-Fi and GPS to determine location, someone who has a computer with these features broken may need home computer repair to use Loizou’s service. Read more »

Two major players have long dominated online ticketing: Ticketmaster and StubHub.  Ticketmaster controls the market for direct purchase of tickets from venues and performers, while StubHub controls the market for secondhand tickets and resellers.  However, a cool product that has recently popped up that might change the online ticketing marketplace up with some innovative features and concepts.  This cool product is SeatGeek.  SeatGeek does online ticketing, but acts as a search engine rather than a direct seller or reseller.  The company aggregates every ticket deal for any live event that it finds on the Internet.  Users can search for the best deals in live entertainment from the SeatGeek web page.  SeatGeek aggregates ticket deals for sporting events, live music, theater and even comedy shows.  The website provides visitors with a simple interface involving a large search bar, similar in design to major web search engines such as Google and Bing.  All a user has to do is type in what they are looking for and SeatGeek scours the net for the best possible deal for that event, artist, or venue.  It’s unlikely someone will need help to navigate the website with this design, but there are remote tech support services available if someone does have trouble. Read more »

It’s a common phrase uttered to college students: “You should really go abroad.”  It’s true that studying abroad while someone’s in school can open a person up to new experiences and give them insight they otherwise would not have had.  However, not all study abroad programs are equal.  Many students unfortunately go on the recommendation of others but choose a less-than-excellent program.  Cool person in technology Mitch Gordon has created a website called Go Overseas that looks to prevent students from choosing the wrong study abroad program for them.  Gordon’s website is a directory for thousands of different study abroad programs that are available to students.  People can look at abroad programs available for travel all over the world on Go Overseas.  Users can also leave reviews and give third-party advice about specific programs to help anyone who’s searching through study abroad ideas.  The resources that Gordon offers through his website are potentially far more useful to interested students than the usual advertising brochures that different programs distribute.  If someone is looking for honest opinions and the complete picture about different study abroad programs, Gordon’s website provides a comprehensive look at a person’s options.  If a student has problems accessing different areas of Gordon’s website, they should seek help from a computer tech support provider. Read more »

Keeping track of one’s money has never been something people enjoy.  While the act does come easier to some of us, many people struggle with even their day-to-day financial planning and run into trouble all too quickly.

Chext is a cool product available on the web and on mobile devices that helps people who struggle with their money.  Chext provides customers with a web platform for keeping a financial calendar and scheduling payments, but the real innovation from this company involves text messaging.  Chext tracks people’s spending and sends them texts whenever there is an unexpected purchase or when their bank accounts drop uncharacteristically low.  These texts alert clients when something is wrong with their account or when they are simply spending too much money.  Chext provides a way to alert someone automatically when money management has become an issue.  With this cool product, even people who generally struggle with handling their personal finance can have a safety net that keeps their unnecessary spending in check.  Read more »

Online discussions, chat rooms, and forums can be frustrating to see sometimes.  Due the anonymity of the Internet, these discussions often break out into arguments, name-calling, and a place of offensive anonymous statements. However, Clivir is a cool product that aims to create a more productive forum of online discussion.  Clivir is website that hosts many online discussion boards, but this cool product organizes its discussion sections into “classrooms”.  Clivir is a community dedicated to learning above all else.  Clivir’s organizes its “classrooms” by subject and category.  There are sections on the website for art, entertainment, business, computer technology, writing, disease, food, current events and more.  Each of these sections has several of Clivir’s “classrooms” inside it, where Clivir users post structured information meant to inform and educate.  Unlike typical discussion forums, which tend to be a free for all with some limited moderation, Clivir classrooms require users to post complete “classes”.  Each class must have citations and sources for the material it teaches.  Clivir moderates each classroom to ensure that classes live up to the website’s standards.  If a user has trouble accessing classrooms on Clivir, that person should get in touch with a remote computer support service and acquire help.  Read more »

Working remotely or from home is becoming essential for many businesses.  With all the time many professionals have to spend on their jobs, some of it has to come while they’re not at the office in many situations.  Most remote work comes through desktop applications and remote control of office computers.  However, with the recent boost in the use of mobile devices for professional applications, there is a growing need to be able to use smartphone to access work-related content.  Cool person in technology Israel Lifshitz founded Nubo for exactly this reason.  Nubo is a mobile application that remotely connects professionals’ smartphones to the computers at their offices.  Lifshitz’s app essentially gives workers a remote connection to their work in their pocket or purse at all times. This connection makes completing necessary work functions while away from the office quick and easy.  In fact, given the portability of mobile devices, users can access important files, send e-mails, and set up meetings even while they’re out or traveling.  The remote function in Lifshitz’s software is similar to, but not exactly the same as, technology that remote computer repair companies use to access people’s PCs.  With this cool person’s mobile software, professionals may be able to access work easier than ever before, whether from home or on the road. Read more »

Hiring personal tutors to help students with subjects that they are struggling with in school has been a growing trend for many years now.  With standardized tests carrying so much weight in college admissions as well, an entire sub-industry of SAT preparation tutoring continues to grow as well.  However, despite these trends, there aren’t many online resources for finding a quality tutor when a student needs help.  Cool person in technology Andrew Geant is trying to change that with his company WyzAnt.  WyzAnt offers people a database of tutors in a slew of different available subjects.  Website users can book tutoring services directly through the website.  WyzAnt has tutors available for all primary and secondary school grade levels.  Subjects that Geant’s company provide help for include math, foreign languages, science, English, and test prep.  Geant also offers a limited number of tutors for other, advanced subjects such as economics, finance, accounting, and computers.  WyzAnt even offers some physical education tutors and personal coaches for sports.  Geant wants WyzAnt to be the go-to resource for tutoring help with all subjects so that any student that needs the help can get it.  Those who have difficulty using the WyzAnt website can get computer support to help them use the site and book a tutor. Read more »