Computer Support Blog

Mental health professionals must be especially protective of their data due to the sensitive information they often have about their patients.  Patients’ confidence in a therapist’s discretion is essential to that doctor’s long-term success.  While there are many cloud-based office programs that can help a therapist’s office organize and schedule their clients and appointments, many of them do not have the added security necessary for such a setting.  Cool product in technology Yellow Schedule is a scheduling platform that takes the special needs of mental health professional’s situation specifically into consideration.  The product helps therapists schedule their appointments and meetings easily. Yellow Schedule also lets doctors directly communicate with patients regarding their appointments and has strong built-in security to keep patients’ information safe.  Read more »

Having a digital personal assistant has been a science fiction fantasy for many consumers for decades.  Computers that speak to you and act as a personal assistant has been a common trope in popular television shows, books and films over the years.  However, only recently did the idea become a viable reality for the everyday consumer.  When Apple’s Siri feature for the iPhone debuted several years ago, it was a major hit. The conversational interaction that triggered the feature tapped into to many people’s fantasies about artificial intelligence.  Suddenly, people had the ability to ask their smartphone to make appointments, look up information and perform basic online tasks with just a few spoken words.  Flash forward a few years later and now there is a cool product called GoDog Fetch that acts in a similar way, but does so for other platforms besides the iPhone, such as Android and Windows devices.  Users who have trouble downloading the product for any of their devices can get help from a smartphone IT support service. Read more »

According to the Learnerator website, when cool person in technology Luke Liu was in high school, he took 11 AP courses and exams, experiencing much difficulty and stress when trying to study for them with only textbooks and notes.  This past experience gave him the necessary motivation to found a technology company designed to help students with their AP exams.  Liu’s company, Learnerator, provides students with an interactive studying and practice resource online to help them with their AP examinations.  Learnerator provides students with practice tests for nineteen different AP exams including Calculus, Biology and Computer Science.  Students can take the tests as often as they like and find explanations for all the answers they got incorrect on previous attempts.  Liu believes that an interactive experience such as the one he provides with Learnerator can be more effective for many students than simply reading and re-reading static study material for hours.  Any students who have trouble using the Learnerator site should seek online tech support for help with the product. Read more »

Independent retailers always have many hurdles to deal with when trying to set up complicated POS systems that can be costly and time consuming.  Small businesses often run into technical troubles or have difficulty maintaining their POS systems and the transaction data collected by it over time.  Cool product in technology Bindo wants to give small businesses a leaner solution to inventory and POS systems.  With Bindo, POS data is securely stored in the cloud and storefronts can operate with just an iPad and a few accessories.  With Bindo’s use of mobile technology and cloud data, small retailers have a simpler solution to finding a fully functional POS system that serves their needs.  Bindo’s POS system works through Apple mobile devices such as the iPhone and iPad rather than through any complicated computer system.  Rather than struggle to fix a system when it goes down, Bindo users have the option of simply contacting a mobile computer support company. Read more »

Social networks were once online spaces that people used to communicate only with their friends and others in their immediate social circle.  That is no longer the case as companies like Facebook, Twitter and Tumblr have all made social networks completely open and public.  Now, when a user shares an update, link, or set of pictures on any of these sites, they are sharing it with the world, not just their friends.  People still want private online spaces to communicate only with their close friends.  Cool person in technology Brendan Mulligan has responded to this demand with his mobile app Cluster.  Cluster allows users to create digital spaces that are invite-only.  People create a Cluster space on their smartphone and then invite all the specific friends and family they want to have access to that space.  Each invitee receives a notification on his or her phone to join the new Cluster group.  In these private spaces, users can share pictures, links, media and other information that they want to share but would not be comfortable doing so on publicly open sites such as Facebook.  Anyone who has trouble inviting people to their spaces via Cluster should find a source of mobile tech support. Read more »

While many prefer to customize their vacations and limit their activities to themselves, their families and some close friends, there are many frequent travelers all over the world that enjoy large group tours planned by specialized travel companies.  However, these guided tours vary heavily in quality, which is why cool product in technology TourRadar exists to help travelers find and book the highest quality guided tours available.  TourRadar is an online marketplace where user can browse all types of pre-booked guided tours and book them based on recommendations from other users.  Users can review and rate every tour available on the site in order to help others decide if the trip is worth booking.  This cool product even collaborates with certain tour companies to provide exclusive discounts to its customers, encouraging more people to book with TourRadar and rate their trips.  Any customers who have trouble rating trips on the TourRadar website might need to find a tech support provider to assist them. Read more »

For decades, watching and studying game film has been a constant source of help for high school and college athletic teams.  Taping performances to learn from mistakes and discover where certain strategies work and don’t work is something that varsity coaches in dozens of sports do for their players.  However, athletes do not always have an easy time learning from the tape presented to them.  Not every player knows exactly what to look for or what the most important elements of their performances to inspect are when studying tape.  This lack of understanding can frustrate coaches and prevent time studying film from being productive for athletes.  Cool person in technology Vasu Kulkarni founded his company Krossover to prevent this from happening to high school, college and even professional sports teams. Read more »

Most people do not perceive dairy farming to be a highly computerized or technology-heavy industry.  However, that doesn’t mean that the Internet, cloud technology and data tracking don’t have anything to offer the dairy farming world.  Cool product Farmeron is a digital platform that helps farmers eliminate paperwork and crunch numbers more efficiently.  With Farmeron, dairy farmers can keep track of all their business’s data in one place rather than in several complicated spreadsheets.  This cool product makes all of a farm’s data accessible and viewable in several different formats depending on what a user needs at a particular time.  Farmers create their accounts online and upload their data to Farmeron’s cloud-based platform.  Customers can then access their business’s data securely from anywhere, even on mobile devices such as smartphones and tablets.  Farmeron’s system saves farmers time by avoiding cluttered spreadsheets and makes it easier for them to make sense out of the data they collect about their herds. Any clients of Farmeron who find themselves unable to access their data over the web will need to contact a cloud tech support professional about the matter. Read more »

Traditional TV ratings are mostly indicative of a show’s potential as an advertisement space.  The more people that watch a show, the more eyeballs view the commercials attached to that show.  However, in the age of digital media, significant money can now come from direct digital sales to an online audience.  Ratings are not always helpful at measuring the overall potential of a show to make money through DVD, Blu-Ray and digital sales. A show with a smaller but very active and engaged audience can outsell a show with a very large audience who only watches casually.  Now, with social media becoming a major part of viewers’ everyday lives, networks and producers finally have a chance to gain insight into audience engagement.  Invested viewers constantly tweet and update their Facebook profiles with comments about their favorite shows as they air and directly afterwards.  Cool person in technology Laurent Maisonnave has created a system called SeeVibes to report the level of social media engagement for television shows.  With Maisonnave’s system, network and cable stations can get insight into how many people emotionally invest in their content and how they can encourage further investment.  Read more »

Television shows have always been a major piece of American pop culture and in recent years, there has even been increased media attention for popular shows on network and cable television.  Shows such as Game of Thrones, The Big Bang Theory and Mad Men have all garnered tremendous fan bases and mainstream media attention. Many online communities centered on different television shows sprout up consistently as well.  Die-hard television viewers who watch and follow several shows religiously now have a cool product that helps them stay up to date with each show they watch.  TeeVee is an iPhone app that contains a large database of many active and inactive television shows that still air regularly either in their main runs or through syndication.  The app gives users data about the next time a show is going to air, episode details and even connects people to preview trailers for new seasons and episodes of popular shows.  TeeVee is currently available as an app both for iPhone and iPad users. Apple support is available for those who experience issues trying to download TeeVee from the App Store. Read more »