Computer Support Blog

In an age of seamless global connectivity thanks to increasingly powerful network services, it seems that the last remaining communication obstacle is language. Aside from the actual costs, travel across the globe in a day is no longer a problem, while high quality, instant, audio-visual communication is quickly becoming a matter of clicking a button on a tablet or smartphone. Language, on the other hand, still limits how we communicate. Tourists and travelers often face a hard time communicating with others if the two do not speak a common language. Of course, there is always the good old pocket dictionary, but anyone who has ever tried to rely on that while on vacation knows that it’s hardly any help. Free online translation tools also have limited usage. They require a computing device, an Internet connection, and the ability to enter and read a language that you don’t speak!

Fortunately, if you don’t speak a word of French and are planning a trip to see the Mona Lisa, or if you regularly need simultaneous interpretation in a work setting, Jibbigo can make your life easier. Jibbigo is a speech-to-speech translation app that works on Android and iOS operated devices. To use the application, you simply record what you need to translate while pressing a record button. Jibbigo then says it back in the target language. The application is currently available in nine language pairs. Jibbigo can translate between English and Arabic (Iraqi dialect), Chinese, French, German, Japanese, Korean and Tagalog. It can also translate between German and Spanish.

Jibbigo uses advanced Speech Recognition Technology and has a vocabulary of over 40,000 words. The apps’ website states that it uses statistical machine translation and natural voice output using SVOX speech synthesis technology.

Perhaps the most intriguing feature of Jibbigo is that it works offline without an Internet connection. It is self-contained and does not rely on cloud computing or other services that require a connection. This is especially useful for tourists who do not have access to Internet tech support or who do not want to get billed with massive roaming charges.

The app is founded on advanced scientific research in language at Mobile Technologies. Jibbigo and Mobile Technologies, in turn, continually collaborate with InterACT, the International Center for Advanced Communication Technologies at Carnegie Mellon University and Karlsruhe Institute of Technology in Germany.

The New York Times has praised the app as one of the most advanced on the market, and it has been featured in travel guides. The app is quite inexpensive, costing under $5 for most languages. For a few bucks, it might even be fun to just buy the app and test it out at home.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Facebook users log into the social network over one billion times a day. Hackers and imposters trying to access other users’ accounts make up 600,000 of those log-ins according to The Telegraph. With over 800 million users, it’s not surprising that the website gets so many daily hacking attempts. Hackers try to take over other users’ accounts to post images, send out spam or phishing links, spread malware through Facebook content, and access users’ private information.

Just recently, Facebook suffered from an extensive flood of porn and violent images that appeared across the website. CNN reports that Facebook had a security team work to identify the source of the spam and remove it.

As Facebook becomes increasingly aware of the Internet security issues it faces, the website is taking significant steps to inform users about such threats, as well as add new defense mechanisms to its already sturdy arsenal.

Facebook has issued a detailed infographic full of interesting little facts about the numerous steps involved in protecting users’ security. The first step towards accessing an account is, naturally, logging in. The graphic points out that users can enable an HTTPS connection for all Facebook related activity by adjusting their account settings. In case of a forgotten password, the website asks a user to identify tagged friends, a task which a hacker would not be able to do. Other initial security checkpoints include keeping track of a user’s location and log-in device to detect anomalies or sudden changes.

The social network giant is also introducing some brand new features to strengthen password security and resolve threats that emerge when users are locked out of their accounts. The “Trusted Friends” feature allows you to confirm your identity with the help of trusted friends. If you can’t log in, several pre-selected friends receive a code that they pass on to you. You then use the code to create a new password.

Still, despite the occasional spam that slips through Facebook ’s many security precautions, last week’s being the most graphic example of this, the website claims that less than half a percent of users experience spam, a remarkably low number compared to email spam, for example.

If you’re really interested in the details of Facebook security, check out the infographic. For now, there’s no full-proof method for ensuring Facebook security, unfortunately. Be vigilant in your online interactions, post and respond carefully, be selective in what links you click on, and change all your passwords every few weeks if possible.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Protecting files and having adequate data recovery resources available is essential today.  This is one reason why Iomega’s eGo Mac Edition portable hard drive is a vital tool for Mac users.  The Iomega eGo Mac Edition portable hard drive features the sleek look Mac users have come to expect from Apple computer products.  Iomega’s vital hard drive will not clash with the style Apple pioneered.

More than flash, what the Iomega eGo Mac Edition portable hard drive has is function.  The Iomega eGo Mac Edition portable hard drive connects to a Mac computer through the USB 2.0 port or the Mac FireWire 800 ports.  The Iomega eGo Mac Edition portable hard drive makes great use of the FireWire 800 ports as they allow the hard drive to back-up data almost twice as fast as through the USB port.  Using the Mac computer’s FireWire 800 technology, the Iomega eGo Mac Edition portable hard drive backs up a Mac’s hard drive at a rate of 800 Mbits per second.  The USB is not slouching at 480 Mbits per second.  Either way, a 500 GB hard drive may be copied to the Iomega eGo Mac Edition portable hard drive in less than five hours.

Because this eGo is for Mac computers, the Iomega eGo Mac Edition portable hard drive instantly interacts with a Mac through the Time Machine program.  Iomega generously includes all of the needed cables, which makes the Iomega eGo Mac Edition portable hard drive useable right out of the box.

With portability being an essential function of the Iomega eGo Mac Edition portable hard drive, it is worth noting that the portable hard drive is barely over half a pound and only 5.3” long by 3.53” wide by .76” deep, so it travels as easily as a mobile phone does!  The Iomega eGo Mac Edition portable hard drive protects the data it is storing through the Iomega Drop Guard Case.  So long as one does not drop the Iomega eGo Mac Edition portable hard drive from a height greater than seven feet, this portable hard drive keeps data secure enough to leave the user feeling fully confident.

The benefits of the Iomega eGo Mac Edition portable hard drive cannot be understated.  Data may be stored off-site for secure data storage, preventing the need for other tools unless actual computer repair is required. With the security and durability of the Iomega eGo Mac Edition portable hard drive, Mac users have found their essential Mac accessory.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

If modern history continues to head in the direction Firefly predicted, we should all start learning Chinese.  Fortunately, there are some very cool programs that help teach Chinese and other programs that provide computer support to reinforce what you learn!  There are almost as many different ways to learn Mandarin Chinese on the computer as there are teaching styles.  Some of the best software for learning Mandarin Chinese follows:

Active Chinese may well be the most comprehensive computer-based tool for learning Mandarin Chinese.  With clear delineations for different education levels from Kindergarten through fourth-year college levels, Active Chinese takes a multimedia approach to teaching Mandarin Chinese.  Through pictures, movies and audio clips, Active Chinese provides a comprehensive approach to learning different levels of Mandarin and provides the tools to reinforce and test the lessons.

Learning styles differ and CCHAR Chinese Character Software is for those who learn best through writing and reading, as opposed to hearing and speaking.  CCHAR’s program teaches users the finer points of Chinese calligraphy and how to recognize the characters in written Mandarin.

Most people who want to learn Mandarin want to learn to speak Mandarin Chinese.  The L-CEPS Free Chinese Lessons software online has a very direct word with phonetic translation interface that teaches users key phrases.  While this might teach users a very limited set of Mandarin Chinese lines, it does reinforce them well and provides a very clear progression of lessons to make the process fun.

For those on the go, there is the HNHSoft English-Chinese Talking Dictionary for smartphones.  Less of a learning tool and more of a support mechanism, this dictionary may be installed into your smartphone including the Apple iPhone and iPod Touch.  This dictionary offers fast translations of English words into Chinese and features an interface that clearly illustrates how to pronounce each word.  Even if you learn Chinese with one of the other programs, the HNHSoft app can be a real lifesaver for travelers to fall back on.

Regardless of what the future holds, anyone who wants to learn Chinese will find the software to learn Mandarin Chinese less expensive and less intimidating than private lessons or classes.  With computers, smartphones and these programs, learning Mandarin Chinese can be cool and fun!

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

It has been almost eight years since bovine spongiform encephalopathy, more commonly known as Mad Cow Disease, was an international story.  While dramatic agricultural reforms in the meat industry played a large role in keeping Mad Cow Disease from spreading, computer support via computerized models continue to play a key role in monitoring and preventing a Mad Cow outbreak.  Computer models that calculate far more accurately than a single person could are now protecting humans.

According to “Mad Cow And Computer Models: The U.S. Response To BSE,” the sheer number of variables needed to calculate the vectors of a Mad Cow Disease outbreak are staggering.  Despite the seemingly daunting task of correlating all of the necessary data through computer support techniques, the USDA now has a model to predict and calculate the vectors of a Mad Cow Disease outbreak.

One of the significant challenges in predicting and tracing the outbreak of a prion disease like Mad Cow Disease is that the disease is only evident through an autopsy of an infected cow.  Once an infected cow is found, the race begins to trace back all of the relevant factors in that cow’s life.  Those factors include: the food source that each infected cow was fed from, every location where the cow lived, every cow in the herd with the infected cow each time the infected cow was sold and the location of the infected cow’s parents and offspring, if any exist.

To get this data, the USDA must have access to complicated databases of shipping records, sales records and inventory controls for both cattle and the cattle’s food supply.  While the USDA must be vigilant for these models to work, the most common challenge to the model is human error, missing data, or computer support failures.  However, with the database working ideally, the USDA hopes to have a rapid response plan in place to prevent both an outbreak that would endanger the United States and a series of sweeping mass cattle executions that would effectively end the beef industry.

The USDA’s database, if properly maintained, will allow ranchers to target specific cattle when authorities find an infected cow.  Based on feed source, herd and sales records, the USDA would inform every rancher who had a potentially exposed cow in their herds.  In other words, the database provides the possibility that the infected cow’s food source could be traced back and then predicted for all cows in the database.  Then, ranchers would be notified of which of their cows were likely infected with Mad Cow Disease and they could be killed before ever entering the human food chain.  And, if potentially infected cows already entered the human consumption market, the USDA could issue a more precise recall.

The computer models for Mad Cow Disease rely upon vigilance, precision and updates over a long period of time, but they offer the greatest potential for humans to survive an outbreak.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

People are listening to more music than ever before, and free Internet radio is all the rage these days. Millions of people rely on Internet radio like Pandora and Jango to provide their daily dosage of tunes. Internet radio continues to garner more popularity as it offers listeners free music, as well as the chance to more-or-less customize their music preferences. It’s a great way to discover new favorites while remaining in your musical comfort zone. But what happens when you don’t want to just tune into what’s playing and want to listen to a specific song? In case you are wondering, no, the answer is not to illegally download the music, a practice that poses an immense threat to your Internet security, among other inherent reasons not to. Well, one option is to buy songs and use Google Music or iTunes to organize your library, but what if you don’t own that much music and you don’t want to pay every time you want to listen to Adele in the background? The answer is Spotify, an Internet music streaming service that lets users pick the exact tracks they want to listen to!

The first question that comes to mind is price. The good news is that Spotify offers a free version. Naturally, subscribers to the free plan experience occasional radio ads and other limitations like a lower sound quality and no offline mode. According to Wikipedia, after an initial grace period, the free version supports only 10 hours of music streaming per month, which is not that much for many people. Still, most Spotify users, around 7.5 million, currently use the free version, and given the service’s popularity, these numbers are certainly going to increase!

Upgrading to an unlimited account has the advantage of better music quality, fewer ads, and ability to listen in an offline mode. Spotify also boasts smartphone apps iOS and Android. So, similar to Google Music’s online storage feature, Spotify can act as a cloud music library. Regardless of which version you use, Spotify offers more than 15 million songs, having reached agreements with the big four music labels.

The service is quickly expanding to many European countries, and despite only having been active in the United States for a few months, it’s gaining immense popularity. Spotify recently announced in a blog post that is has reached 2.5 million paying users. Another recent major development has been the collaboration of Spotify and Facebook. To register for the service, you must use a Facebook  account—there’s no way around it. Once you sign up, you can share playlists and songs with friends, see what tracks others are listening to and follow your friends’ recommendations.

There are plenty of ways to listen to music. Spotify is just one of them, sure, but it’s also drastically different. Finally, we have a service that actually lets us listen to the music we want, share it, and instantly stream it for free.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

When one spends thousands of dollars on a dog, they need something that protects that investment and the Garmin Astro Dog Tracking System does exactly that.  A family pet can be one of the most expensive investments, from the initial purchase to the ongoing investment in the dog’s health and training, and it is the investment most likely to literally run away.  The Garmin Astro Dog Tracking System may not be able to prevent escape artist dogs, but it does allow one to find a dog on the loose.

The Garmin Astro Dog Tracking System is a GPS system for medium to large dogs that comes with both the Astro 320 handheld device and the DC 40 collar unit for on the dog.  The Astro 320 handheld GPS device is self-contained and, as such, does not require any additional computer support to operate or update the unit.  The DC 40 collar is a specialized GPS transmitter that interfaces with the owner’s Astro 320.

The Garmin Astro Dog Tracking System is like a standard automobile GPS system.  The DC 40 is a collar that one simply puts on their dog and activates.  With a seventeen to forty-eight hour charge, the DC 40 ensures that a lost dog will not stay that way for very long.

The Astro 320 component of the Garmin Astro Dog Tracking System is a handheld GPS device that includes a bright, full color screen with preloaded topographical maps.  The position of the dog is indicated with a high-contrast color dot or, when tracking a moving dog, a line.  The Astro 320 also features a compass module to help the user more effectively follow the escaped or hunting canine.  With the tracker function on, the Astro Dog Tracking System easily keeps the user informed to prevent users from following a dog’s trail after the dog has doubled back or changed direction.

One of the most appealing features of the Garmin Astro Dog Tracking System is that the system may be used the moment it is removed from the box.  The user does not need to subscribe to an expensive monthly mobile phone plan to access the data from the transmitter.  Unlike many pet GPS products, the Garmin Astro Dog Tracking System does not rely upon any other product or service.  At the same time, the Astro 320 features a port through which the user may upgrade to premium services, but most users will find the out-of-the-box benefits of the Garmin Astro Dog Tracking System to be more than enough to safeguard their dog’s wellbeing.

Hunters, tourists, dog owners on vacation with their beloved canine and owners whose dogs who have a large property to roam will find that the Garmin Astro Dog Tracking System is all they need to recover their dog when the dog escapes.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

If you’re ever in the mood to find out if your email account’s user name or password have been compromised by a hacker—and if you’re brave enough to want to know the truth—consider giving PwnedList.com a try. The website offers a tool that allows people to check if some of their online data has been compromised.

The website began as an experiment to see how many compromised email accounts could be harvested programmatically, according to the tool’s creators. In less than two hours, approximately 30,000 accounts (usernames and passwords) were collected, showing just how vulnerable some people’s Internet security was.

PwnedList does not hack into people’s accounts to collect their data! It extracts usernames and emails from account dumps and stores the usernames and passwords in an encrypted form to prevent them from being re-hacked.

“The purpose of this project is to hopefully to raise security awareness, encourage users to be more proactive about handling their personal security in cyberspace and at the same time help people monitor their accounts for potential compromises,” says the PwnedList website.

One way to understand how PwnedList works is by thinking of it as a volunteer who searches the Internet, both manually and using complex programs, for information dumps. When PwnedList finds dumps of usernames and passwords, it encrypts them then adds them to its database. At the time this article was written, PwnedList bragged 4981012 discovered usernames and emails.

As cool as PwnedList is, it’s important to remember that it’s by no means an alternative to safe Internet security practices. The easiest of these is changing your passwords regularly and making them long and difficult. PwnedList is merely a way to casually check if any of your accounts’ information has been collected by a hacker somewhere.

The limitation of the tool, though, is that it references your information against the data it has collected over time. In other words, your information may very well have been hacked or compromised but not collected by PwnedList. If that’s the case, relying on PwnedList as a litmus test can be misleading.

Overall, PwnedList is a cool tool that offers an interesting, albeit limited, service. Give it a try. And don’t get too excited if your results come back positive—that means you’ve been hacked!

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

With all of the changing technologies and new products, having computer support is no laughing matter.  When you need computer repairs, you want a company that provides efficient, professional service that addresses all your computer repair and computer support needs.  Even so, there is a rich amount of humor found in customer service calls to computer support technicians.  Communications problems frequently hamper computer repair over the phone or through online computer support. The inability of the technician to see and directly interact with the equipment they are repairing also creates issues.  The communications issues between computer support personnel and customers are the subject of a number of websites on the Internet.   Here are some of the best:

Computer Stupidities: Calls From Hell – This site features excruciating computer support calls from customers who take every word literally or do not understand the purpose of the disc for the game they just bought!  The computer support technicians attempt to aid customers with support issues and computer repairs with frequently hilarious results.  This site has some of the most in-depth humorous dialogues between computer support workers and actual customers.

Tales From The Techs – For more random computer support calls, technicians upload their humorous stories here.  Less technical than many of the computer repair humor sites, this features stories from the customer support technicians themselves and is worth a few good grins.

Funny Support Calls – Tech Support Jokes – This is a great site for quick jokes, as opposed to in-depth humorous stories between customers and computer support technicians.  These jokes from the perspective of computer repair technicians and computer support professionals are quick zingers that will make you smile and are work-safe.

The Joy Of Tech – For the visually-inclined, this is a tech-themed Internet comic strip that features daily geek humor.  While not limited to computer support jokes, this comic strip is intended for those who see the humor in computer repair and the oddities of computer design.  Anyone who understands the frustration of the computer support technicians on the other humor sites is likely to be computer-literate enough to get a real kick out of this comic strip.

Computer support and computer repair should be done by technicians who are patient, kind and professional.  While there is humor in the foibles of over-the-phone and online computer support calls, be sure to get your service with a company that respects your business and your dignity.  Rescuecom hires their computer support professionals and computer repair technicians with that in mind; our sense of humor is just an added part of the service!

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

In the absence of true cable competition, and with little regulation to prevent cable companies from ridiculously overpricing customers, people are starting to get fed up with how much they have to dish out for television. While some staunch free-market believers might still be waiting for a little laissez-faire to kick in, others are ready to stop supporting giant cable greed and are looking for other ways to get their weekly dosage of “Glee,” “Law and Order,” or “Frasier.”

Though many cable companies offer a cheap introductory rate, users quickly start seeing price hikes, which is why many people are looking into online streaming options like Netflix and Hulu in order phase out cable completely. In fact, switching to alternative services isn’t a bad idea given the right settings.

For starters, the bill for a monthly subscription with either Netflix or Hulu remains, thankfully so, in the single digits, with both plans starting at 7.99. Better yet, Hulu offers a limited free service! For an added cost, Netflix subscribers can get DVDs by mail. Netflix’s long-term plan, though, is to phase out the mail service completely, but that’s not necessarily bad, since it will create more streaming options.

In terms of offerings, Netflix has thousands of documentaries, dramas, critically acclaimed works, foreign films, and popular movies as part of its offerings, with hundreds added daily. So if you’re a film buff, you’re definitely going to get more out of Netflix than you ever would with a regular cable connection. For television fans, Hulu’s the way to go. Hulu also offers thousands of movies, but these are nothing too fancy. The real gem is the more than 16,000 episodes from more than 400 current and classic TV shows.

If you plan on watching a lot of Hulu or Netflix, make sure you understand the extent to which these services drain your network service. According to Netflix, one hour of streaming will use up close to 1 GB of bandwidth and works best on a connection speed of  500kbps (0.5MB). Both services can be used via gaming devices like the Wii, Xbox, or PS3.

Lastly, both services allow you to place your subscription on hold for a while in case you’re travelling or busy for a while.

The biggest limitation of abandoning cable is decentralization. Instead of getting most, or all, of your entertainment from one spot, you’re going to have to switch between Hulu, Netflix, and online news services to compensate. You’ll also find that Netflix has limited and problematic parental control; Hulu’s is even worse.

If you’re willing to deal with multiple entertainment outlets, then you might survive ditching cable. Unfortunately, you need both Hulu and Netflix for a more complete entertainment experience. At the end of the day, if you do watch a lot of television and like the surprise of variety that comes with it, you might have to stick with cable. You won’t be able to find a resource that brings together as many cooking shows, for example, online. As for Google TV, that’s a different story with a different blog.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com