Computer Support Blog

When you are in the market for a new computer monitor, you should consider one that is Energy Star compliant.

The Energy Star rating is a certification defined by the United States Environmental Protection Agency and the Department Of Energy, not computer support services, computer repair shops or computer manufacturers.  As it becomes more chic to be environment-conscious, computer manufacturers are chasing the Energy Star rating, just as consumers look for the rating when purchasing a new monitor.

What does the Energy Star rating on computer displays actually mean, though?  At this point, most computer monitors are plug-and-play, so there is no additional computer support required to install or run an Energy Star compliant monitor.  In order to get the Energy Star certification, a display must only use one Watt while off and two Watts while in a sleep mode.  The power consumption guide for Energy Star certification varies with the size of the monitor display, but in order to get the certification, a monitor must use about 20% less power than the non-compliant monitors.

What many consumers are unaware of when they purchase an Energy Star compliant monitor is that some require the computer to be set to make use of the energy-saving benefits of the display.  You may avoid a call for computer support simply by checking that the display’s Energy Star benefits are activated.  With a properly configured monitor, the display will conform to Energy Star qualifications with no need for ongoing computer support or maintenance.

The need for computer repair or monitor repair is much less likely when consumers purchase and properly use an Energy Star certified monitor.  By running the display with the Energy Star configuration active, the monitor runs cooler and last longer, especially when the monitor is turned off.

In addition to lowering computer repair bills and avoiding computer support calls for monitor-related problems, using an Energy Star compliant monitor properly lowers the electric bill.  Consumers who use multiple computers with Energy Star compliant monitors will likely see a noticeable drop in electric bills, as 20% off one of the larger power draws adds up!

Shopping for monitors with the Energy Star certification benefits the environment, saves you money on monitor power usage, prevents embarrassing computer support calls and costly computer repair bills, making it a smart investment for all computer users.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

For some people, taking notes in class or a meeting is pure joy. We’ve all seen people like that (maybe you’re even one of them). Others, like journalists, can note entire conversations with no pause using sophisticated shorthand that only they understand. These are the lucky note-takers of the world. Sadly, many others just can’t keep up with a lecture’s speed or catch every word during an interview. Perhaps you’ve experienced this: you sit through a lengthy interview or meetings, take three pages of notes, get home and start to organize your thoughts to write that report, paper, or article, only to realize that you can’t read your own handwriting!

Fortunately, advances in computer support have recently proliferated the use of highly sophisticated technologies even on a small scale like that of the pen! So if you’ve been waiting for that pen that practically does most of the work for you, look no further than the Livescribe Echo Smartpen. Livescribe pens are a series of digital note-taking pens that take that hassle out of recording and organizing notes. The essence of the Livescribe smartpen is a light pen that also functions as a voice recorded and an infrared reader that digitalizes what you write down and later on allows you to turn it into a PDF or text file.

Yes, it is amazing, and we haven’t gotten to the really good part yet. Not only does the smartpen record the audio of a conversation, class, interview, or meeting it also links it to the physical notes you take. So, for example, if you write down “alienation…labor” in a history or philosophy class as a professor lectures on nineteenth century figures, you can come back to that exact section of the lecture by simply tapping any part of “alienation…”

The pen itself can playback audio, but you can also easily translate the recordings to your computer where you can digitalize your notes or share them online. As to the feel of the pen, many online reviewers state that despite its seemingly clunky size, the pen still feels comfortable to hold and use.

The smartpen require a certain kind of lined paper to work, though. The paper is a little more expensive that standard lined paper, but in the end, it might be worth the effort. Replacement ink cartridges are readily available online, and websites like Amazon offer them at a discount.

Of course, using smartpens, as well as similar devices, can bring up ethical issues. Many people feel that using the pen, even in casual situations, is intrusive. Some journalists, for example, might use the pen to record an interview without the other person realizing it. Though in some states such a practice is not illegal, it is still tacky and insincere. Even the smartpen’s manufacturer says, don’t record without permission!

Livescribe Echo Smartpen was recently featured as the number 1 item on Yahoo’s list of holiday gifts under $100. If you find yourself suffering from bad note-taking, now may be the time to call Santa up.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Among the many ways Google Maps has changed navigation is the introduction of Street View technology which provides users with panoramic images of streets and buildings in many areas. The technology first became available in the Unites States in 2007 and spread to other parts of the world soon after. Though for most people, the technology is a fun way to bring back memories or make arriving at a destination much easier, a recent online video shows a liberating and innovative new usage for the technology.

Using stop animation, director Tom Jenkins tells the story of a lonely desk toy who longs to get out of the dark office. One night, when his owner leaves, the toy decides to take a trip to the Pacific Coast. In the short film, his fellow office toys help him relocate a toy car in front of a large Mac screen and off they go! The result is a beautiful short animated clip called “Address is Approximate,” complete with music, lighting effects, and a heart-warming plot.

As the desk toy sits in the car, images of Manhattan reflecting on his sad face, a fellow desk toy continuously clicks the mouse to move from one screen shot to the next—and he does that all the way from Manhattan to the Pacific. Perhaps what makes the film so visually beautiful is the physical setting’s interactions with the on-screen journey. Rotating desk lamps give a real presence to the tunnel lights that appear on screen, desk plants complement the trip’s forestry, piled boxes move along the edges to imitate tall buildings, and another bright lamp floods the office with artificial sunlight.

The actual making of the film didn’t require complicated computer support on the digital end, but rather plenty of patience from its director. In one online interview, Jenkins says that it took him six nights to film and several months of production.

The film’s director and creator used a Canon 5d MkII to shoot the stills for the film then Dragon Stop Motion software to animate the images. Stop motion is an animation technique used to make objects look like they’re moving on their own by altering their position slightly between frames and then playing the frames rapidly and consecutively. The technology, though largely obsolete, still has uses in popular culture. Famous British show Wallace and Grommet, for example, uses stop motion as its animation method.

“Address is Approximate” is a reminder of how amazing tech support tools like Google Maps can be put to artistic use in even the most limited of settings.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Software companies are beginning to market some of the best video slot machine games from casinos for home use.  While online video slot games can lead to grave concerns over Internet security, home computer software for video slot machine players offers the thrill of video slot machines without the threats, hassles or gambling debts.  The coolest video slot machine game on the market is IGT’s Lucky Larry’s Lobstermania.

Lucky Larry’s Lobstermania is a collection of 20 IGT video slot machine games released for PC and Mac by Masquepublishing Software.  Lucky Larry’s Lobstermania includes Cats, Stinkin’ Rich, Betti The Yetti, Carnival Of Mystery, Da Vinci’s Diamonds and other games that are instantly recognizable to anyone who has been to a modern casino.  There are also more obscure games like Price Check and Frog Princess that may not have been part of IGT’s staple line-up.

The interface for Lucky Larry’s Lobstermania is instantly cool.  Before going to any machines, you enter the virtual casino where you can see banks of the video slot machines.  It is a cute gimmick and it is enough to get anyone who likes video slot machines into the mood to play.  Masquepublishing also includes ambient noise from the virtual casino to make the experience more vivid (that may be turned off without losing the sound effects from the game you want to play if that is not your thing).  When you pick out the game you want to play, you click on the video slot machine and your screen becomes the cabinet for the game.

Like most of Masquepublishing’s IGT video slot machine games, Lucky Larry’s Lobstermania allows you to take your virtual winnings with you from machine to machine.  As a result, you may feel like you are winning more and more in your virtual casino.  The software may be set for ideal odds which allows you to build up your bank fast and experience bonus games more frequently.  With ideal odds, you win more often.  The software may alternatively be set for the casino odds, which could be a great object lesson for young children enchanted by the idea of gambling that you want to disenchant!

What is extraordinary about Lucky Larry’s Lobstermania is that it includes games that have bonus games much more sophisticated than the standard IGT releases.  Instead of just free spins, games like Betty The Yetti include bonus games that tell a story and build upon themselves.  On Betti The Yetti’s bonus game, players watch their multipliers and “adventure bonus” increase as Betty walks around her park!  Lucky Larry’s Lobstermania also includes Da Vinci’s Diamonds, a cascading reel video slot machine that is an exciting mechanic not available on any of the other IGT games released so far.

Lucky Larry’s Lobstermania installs easily from CD-ROM without the need for any additional computer support.  Gambling can be costly, stinky (all that smoke!), and involve travel: Masquepublishing and IGT make it fun and risk-free with Lucky Larry’s Lobstermania!

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

As the worldwide economic instability continues and nations look to protect jobs for their own citizens, Americans who buy with the motto “Buy Made In The U.S.A. Only” are facing an impossible task when it comes to computers.  While there are thousands of United States-based businesses for computer support and computer repair, finding a computer with all of the components made in the U.S.A. is virtually impossible.  Long before the technology sector began to outsource computer support and computer repair jobs, U.S. computer companies exported jobs in computer manufacturing to countries with more lax environmental, safety and worker’s rights standards.

Unfortunately for “Made In The U.S.A.” purists, the Christmas 2011 season has no computer offerings that are entirely the result of United States manufacturing.  For sure, there are a number of computer support and computer repair organizations in the United States, like Rescuecom, touting  a workforce as 100% U.S. Based.  However, even the computer support companies that assemble new computers make their computers using components made outside of the United States.  It is a similar thing for computer repair companies; it is possible to get a real, live American to answer your call, but if hardware is required to fix your computer, there is no way to guarantee every part will be from a U.S. manufacturer.

Is computer support from the United States the most consumers should expect?  Realistically, yes.  While phone-based computer support may solve many problems, physical computer repair is sometimes necessary.  Physical computer repair for hardware issues will always be less expensive the more local it is; the odds of outsourcing computer repair jobs to other counties and forcing users to mail their systems to another country is ridiculously low.  But computer support positions seem to be one of the last bastions of quality American service whereby consumers may contact a highly-trained, highly-educated and comparatively local professional to receive aid.

What would it cost to make a computer entirely manufactured with parts made in the U.S.A.?  There is no hard data on that, largely because U.S. businesses do not synthesize most of the components needed to manufacture a computer and they have not for years.  But with the lingering computer manufacturing jobs in the United States having an average hourly wage of $21.03 (in 2008), conservative estimates would put the manufacture of an all-U.S. computer over the $1000 range for even the most basic models.

While consumers seem willing to protect their investment through customer support services and computer repair companies that require serious financial commitments, the American consumer seems unwilling to spend as much on the initial expense of a computer.  Who can blame consumers for not wanting to spend more on computers created with a model of planned obsolescence?  The best consumers can do is understand that the global economy is now very interconnected and that the best investment in America might well be supporting U.S.-based computer support and computer repair companies like Rescuecom.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Many new apps are signaling the actual arrival of a technological era previously restricted to the realms of sci-fi films and stories. Face-to-face calling was a thing of the future in films like “Back to the Future,” and asking a phone where to get coffee was a feat only accomplishable by Sam Beckett in “Quantum Leap.” Today, though, technologies that Hollywood used to portray as products of the very distant future have already arrived. One such technology is facial recognition.

Thanks to cloud computing, many devices—especially smartphones—can now run advanced software or applications that used to only run on very powerful hardware. Powerful tech support no longer needs to come from the device itself, as it can come from the cloud. Facial recognition, for, instance, used to require both complex machinery and sophisticated software. Today, all that apps need to perform facial recognition is a connection to a network service and access to a camera.

Among the more creative uses of facial recognition technology is a smartphone app called SceneTap. The app, which is still in its early experimental stage, works to give its users information about local bars. SceneTap works by identifying the gender and age of people going into participating bars by using cameras installed at these locations. The app then gives users access to information like how crowded a bar is, the ratio of males to females, and the average age of the people there.

Many people will surely find this app to be the coolest thing since sliced bread, and maybe they’re right; once more bars opt to participate by installing cameras to identify incoming crowds, people will be able to avoid the hassle of going to a bar and finding it too empty or too crowded. Users can also chat with each other to get advice before heading out to the bar scene.

Users can search for a bar that is “Chill,” “Social,” “Hoppin,” or “Crazy.” They can also search by gender and age ratio, as well as look for special deals, certain events, and check out a bar’s sports affiliations.

Of course because SceneTap performs facial recognition on everyone going into a bar, many people are concerned about privacy issues. The app’s creators maintain that all the app does is identify age and gender (and generate statistical data based on them). Still, as the app communicates data over wireless connections, hackers can potentially steal information as it passes between cameras, servers, and smartphones.

Right now, the app works in Chicago, with over 50 bars already signed on. The app has been featured in or highly reviewed by several news organizations including Forbes, The Wall Street Journal, The New York Times, MSNBC, CNN, the L.A. Times, and Reuters. If you live in Chicago, give it a try. If not, looks like you’ll have to wait, for now.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

If you missed the latest GOP debate when it aired live on television, don’t worry because these days you can stream just about anything that appears on television, even news, to your computer, smartphone or tablet. Taking full advantage of such streaming options is often as easy as upgrading a media player and having a fast Internet network service. If you’re interested in following politics, keep in mind these tips to avoid the pitfalls of being an online political fanatic.

News websites tend to break down lengthy news events, such as an hour-long political debate, into a series of three or four minute clips. When watching these clips via your smartphone, you might hear a candidate say something dumb or offensive that is often taken out of context. So remember, context is king.

Keep in mind that news websites love sound bites because they work very well with our increasingly short attention spans. In this busy world, we’re always in a hurry to get the latest news while at the same time trying to balance doing a variety of other online tasks. So whenever you hear a strange or shocking “sound bite” try to look for background information. Newsprint is especially good at providing this because it doesn’t have to follow the same limiting structure as news video footage.

Use a variety of online resources to get a well-rounded idea of candidates’ viewpoints, ideologies, activities, and records. Try to read news commentary about a political event such as a debate from one site and get the raw footage of the actual debate from another.

Finally, there are hundreds of thousands of apps for iOS and Android for every imaginable purpose, and politics is no exception. Based on your specific interest, you can find apps to follow your favorite—or least-liked—candidates or poll read numbers political documents, link to news outlets, track international political spheres, and much more. Many apps are free and can add a little bit of fun to what can often be a stressful area.

The abundance of media through which we can interact with the political sphere and remain involved and informed is a two-pronged sword. It’s easy to read small bits and pieces of news or listen to decontextualized sound bites. Instead of letting technology limit what we hear to three minutes or less, we should take full advantage of resources to stay in touch with the bigger picture.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Days ago, an expedition from the International Union for Conservation of Nature began in the Indian Ocean.  While the human explorers have the drive and interest to spend the months on the ocean that this mission demands, it is the KIEL 6000 ROV that will be doing most of the work.  Made by Schilling Robotics, the KIEL 6000 is a Remotely Operated Vehicle designed for use in depths down to 6000 meters below sea level.

With its 6000 meter depth rating, the KIEL 6000 may explore depths where the water pressure would crush a human being.  Operated from the ship, the KIEL 6000 has a sophisticated computer network that allows it to respond to multiple commands simultaneously.  Far from being a glorified remote-controlled submarine, the KIEL 6000 may follow a preprogrammed flight plan or be controlled from human operators.  Those human operators control more than just simple navigation.  The KIEL 6000 has banks of video cameras and two mechanical arms for taking samples.

The mechanical arms are a real feat of engineering design and computer programming.  The mechanical arms on the KIEL 6000 are highly dexterous and have collected specimens like rare squid and other marine life found only on the depths of the ocean floor.  The mechanical arms manipulate collecting nets and then move the nets into a bio box.  The bio boxes loaded on the KIEL 6000 store tiny marine samples and manipulating the mechanical arms to get the samples from the water to the net to the bio box requires an incredible amount of skill and training.  Even with that training, sometimes the samples themselves resist, as a 20cm lobster recently fled one of the 30cm deep bio boxes before the box closed!

The level of computer control needed to make the KIEL 6000 a viable remote vehicle is substantial.  The KIEL 6000 must be able to react quickly to unforeseen events.  The computer system aboard the KIEL 6000 is designed to react with near-instantaneous precision so the rare images of the ocean depths are not lost and so life forms previously undiscovered may be captured and catalogued by researchers.

Without the sophisticated computer support system that allows the KIEL 6000 to react quickly over 6000 meters below sea level, the KIEL 6000 would be just another remotely operated vehicle.  As it is, though, the KIEL 6000 remains the cutting edge tool for undersea exploration and our best chance at understanding a vast portion of our world.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

The Nielsen Company, the company whose ratings determine which television shows will continue being produced, gathers a wide range of data outside the entertainment industry.  One of the growing markets where Nielsen statistics have become increasingly more relevant is the technology sector.  Nielsen ratings for electronics, computer services and consumer trends in the technology sector help steer the technology markets.  Just as television studios change the course of their programming based on the trends Nielsen television ratings indicate, manufacturers of consumer electronics put a lot of stock in Nielsen ratings for determining their corporate direction.

The Nielsen Company has released its 2011 Third Quarter analysis of operating systems for smartphones.  As consumer spending rises in anticipation of the Christmas holiday, this information may be particularly valuable to shoppers.

The statistics collected by the Nielsen Company indicate that the third quarter was very good for smartphones running the Android Operating System.  Android-driven smartphones account for 42.8% of the smartphone market share.  The next most popular, by sales, operating system was Apple’s iPhone Operating System at 28.3% of the market share.  The only other substantial (over 10% market share) smartphone OS was RIM Blackberry’s Operating System with 17.8% of the market share for the third quarter.  Four different operating systems split the bottom 11.2% of the smartphone operating system market!

What does this mean for consumers?  Consumers spending money on smartphones for the Christmas 2011 holiday may want to consider an option other than a phone driven by Windows Mobile, Palm/HP Web OS, Symbian OS or Windows Phone 7 OS.  Those four operating systems may not have anything wrong with their functionality, design or support mechanisms.  Because they occupy the bottom of the market share, though, those manufacturers are most likely to re-evaluate their operating systems.  Smartphone consumers want stability and products that work. If the manufacturers decide to scrap their OS to reprioritize their focus on areas in which they may be more successful, consumers must change their OS.  Failure to change an operating system on your smartphone may leave you with a smartphone that cannot access the network where you have a smartphone plan.

Conversely, Android, Apple and RIM have a lot to be grateful for going into the fourth quarter.  Their platforms dominate the smartphone industry and Android especially has every reason to feel secure.  With over 42% of the smartphone market using Android-based smartphones, consumers have added incentive to purchase smartphones that run on the Android OS.  By dominating so much of the smartphone market, Android implicitly promises the stability consumers demand.

Smartphone technology changes almost every quarter, so selecting a phone with a stable and successful operating system ensures your smartphone will continue to change with the times.  Keep that in mind when buying this season!

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Breaking news about Apple!  The Domain Name Wire is reporting that control of seven domain names that use brand product names in the URL were given to Apple today.  Individuals and companies purchased sites like iphonecam4s.com and iphonesex4s.com prior to the release of the iPhone 4S and had been bringing visitors to racy sites.  Apple, presumably, objected to this because they do not want any URL with their product name associated with sex.  What Apple is hoping those paying attention to this story will not notice, though, is the history.

Apple has usually paid to get back the domain names associated with its products.  Yes, back in 2007, Michael Kovatch sold iPhone.com to Apple reportedly for a million dollars.  Similarly, a Swedish company that held the domain name iCloud.com sold the domain name for $4.5 million dollars to Apple in 2011.  The Swedish company that owned the iCloud.com domain is a computer support company that utilizes Cloud-based technology.  What both domain names had in common was that the purchase of the domain name radically predated the invention by Apple that necessitated Apple’s interest in the domain name.

One need not be an Apple genius to see the potential here.  If you can guess the next big Apple product’s name, you stand to make millions of dollar for a minimal investment.  The cost of a domain name registration for one year is approximately $12.  If you accurately guess the next big Apple product name, you may have a real cash cow in your portfolio!

The World Intellectual Property Organization mediates disputes over domain names, which is how Apple received control of the domain names today.  However, by purchasing a domain name and putting up your own content in advance of Apple creating a product with the same name, you actually have more of a right to it!  After all, Apple does not have the intellectual mandate on putting “i” before other popular words. To strengthen your claim to the domain name you buy, you should establish a website there that illustrates a legitimate business function, like online storage or sales of a product that you tie to your domain name.  Then you have to wait for Apple to be as creative as you are!

So, will the next big leap be the imac3 (imac3.com is still an available domain name)?  Clearly, Apple does not want to have to pay more for these domains than they have to – which is probably why iPhone7G.com is not available – but they can only cover so many bases before their efforts seem ridiculous or unprofitable.  And for the cost of $12/year, the potential gain is less of a risk than playing the lottery for those who are creatively inclined.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com