Computer Support Blog

The results are in for RESCUECOM’s 2010 first quarter Computer Reliability Report, IBM/Lenovo claims the top spot, Apple drops to third!

RESCUECOM’s Computer Reliability Report starts out on a high note in 2010, with all five leading manufacturers putting up superior reliability scores to last year’s averages.  Apple, last year’s overall leader, improved its reliability score, but that still wasn’t good enough to maintain the top spot in the first quarter of 2010; instead Apple dropped to third place.  IBM/Lenovo decidedly took first place improving their score over 200 points from their average last year.  Not to be forgotten, Asus also posted significant gains and took second place.  Rounding out the top five were Toshiba and HP/Compaq, respectively.  As 2010 progresses it will be interesting to see which manufacturers can maintain their gains and which ones may fall due to increased need for computer repair.

RESCUECOM believes computer reliability should be measured on two fundamentals.  The first being the quality of the components and software used in manufacturing the computer.  And the second is the after the sale support the manufacturer provides to its customers.  How exactly does RESCUECOM measure these fundamentals to calculate an unbiased reliability score for each manufacturer?  The calculation is quite simple: the number of computers an individual manufacturer ships is weighed against the number of computer repair calls RESCUECOM handles for that same manufacturer.  These nationwide numbers are recalculated each quarter and the higher the score, the greater the reliability.

“In this economy, consumers and business owners want to know a computer is reliable before they invest their hard-earned dollars,” says David A. Milman, CEO of RESCUECOM.  “Our reports are intended to empower consumers when they head out to make purchasing decisions.  Since technology develops at a rapid pace, our quarterly analyses provide a timely resource.”

Once again, the top five contenders and their computer reliability scores for the 2010 first quarter Computer Reliability Report are as follows:

1. IBM/Lenovo (521)
2. Asus (446)
3. Apple (382)
4. Toshiba (262)
5. HP/Compaq (217)

The following data was used to calculate reliability scores:

• Manufacturer
•  U.S. Computer Market Share
• RESCUECOM Computer Repair Shares
• Reliabilty Score

• IBM/Lenovo                   4.0%                  0.8%                  521
• Asus                               4.6%                  1.0%                 446
• Apple                              7.1%                  1.9%                  382
• Toshiba                         8.5%                   3.3%                 262
• HP/Compaq                 25.3%                 11.7%               217

Data Source: IDC

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Filed under: apple, ASUS, computer repair, Computer Support, david a. milman, dell, hp, ibm, lenovo, Reliability study, rescuecom, Toshiba