Computer Support Blog

Many of us rely on professional computer support and computer repair specialists to keep us up and running.  But how many of us have ever wondered what we might be able to do to help them?

Computer support and computer repair specialists like to help.  They have to – it’s part of the job.  But, just like you, they also like it when things go as smoothly as possible.  While you may not be able to fix complicated computer repair problems, there are some things you can do to make the experience go as smoothly as possible, for both you and the technician.

• Be Precise – Understanding the nature of the problem is at the heart of any computer support or repair job. That’s why computer support specialists rely on you to tell them the symptoms of your problem. The best thing you can do is to be clear and precise. Tell the computer repair specialist exactly what symptoms your computer is exhibiting, so they can best diagnose the problem.

• Include ALL the Information – OK, so you downloaded a program to help with productivity, but instead it crashed the whole office network. Or maybe you clicked on a link in an email and now your computer has a virus. As embarrassing as those things may be, they’re also vital bits of information that your computer support professional needs. If the technician doesn’t know all of the potential causes of the problem, it may make it much more difficult to fix.

• Be Available – You may think the best thing you can do for your computer support specialist is to get out of the way. While the computer repair technician doesn’t need you hovering around or offering your own amateur diagnosis, you can still be of help. They may need you to answer questions, give them more information on the problem, test your system, or just let them know if everything is working right again. Being readily available increases the chances of finding a quick an effective solution to your computer repair problem.

• Be Patient – Computer support and computer repair specialists often seem like miracle workers. Unfortunately, not every computer repair is simple. There will be times when even the best of technicians needs to take some time to get it right. Computer support specialists understand the value of your time, but they also know that a hastily completed computer repair today can lead to an even bigger computer repair problem tomorrow.

• Be Clear About Your Expectations – Most typical computer users have only one real expectation: Fix it! Before any computer repair work begins, clearly express to the specialist exactly what it is you want done. Different needs necessitate different styles of computer repair. Computer support specialists are there to do their best to meet your needs, so be sure to communicate what those needs are.

Computer repair specialists need to be experts in their field.  But even an expert can use a little help sometimes.  Remembering these tips the next time you call for computer support or computer repair can help both you and your technician.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Filed under: computer help, computer repair, Computer Support, tips