Computer Support Blog

By most accounts, Apple’s iPhone 4S is a device beautifully made—elegant, powerful, and sophisticated. Many people even consider its price tag (if bought with two-year contract) to be quite attractive, too. What’s not getting the best reviews, though, is its battery life, at least that was the case until Thursday. Apple issued a software upgrade for the iPhone’s OS to take care of some of the battery problems. Still, what appeared to be a smooth and speedy response by Apple has many users complaining that the upgrade has exasperated the problem.

Quickly after Apple’s iPhone 4 hit the shelves, users started to complain about antenna problems. Holding the phone in a certain way (covering the lower left side) caused reception to drop by a few bars. Even now, there does not seem to be any true consensus among users and technology experts about what caused the problem or even how serious it was. Regardless, in the smooth way that Apple has long since mastered, the company dealt with the problem by offering refunds or free corrective covers for those who wanted them.

Similarly, a few days after users got a chance to play with the new iPhone 4S, battery-related problems started to emerge. Users complained that the battery life was unusually short. Apple then announced that the battery problems were related to a software bug that caused the phone to use up power even when it didn’t need to, and that it was working on providing a tech support software update.

Many users were hoping that the patch would bring out the panoramic photo capacity that tech-savvy users discovered hidden in the phone’s OS, but according to All Things D, this hasn’t happened, though it almost certainly will in the near future.

The battery problems with the iPhone 4S have been a hot topic for a while now, especially since some users are reporting that the upgrade has created new problems related to Wi-Fi connectivity and microphone usage. Luckily for Apple, the problems seem to be software related, unlike the antenna related ones, which means their fix will be a lot cheaper. Thursday’s update is available both over-the-air and through iTunes and involved no costly recalls or free case giveaways.

As for users who are still experiencing problems with the iPhones, a little patience will go a long way. Apple will certainly provide more and more updates as they become necessary. Indeed, most users are probably still too busy drooling over their new phones that they’re not too upset at being iPhone lab rats.

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