Computer Support Blog

The 2015 Q1 RESCUECOM Computer Reliability Report has arrived, showing longstanding contenders in reliability battling for the top spot along with a surprising comeback in one manufacturer’s reliability.

The Computer Reliability Report takes a manufacturer’s market share of computers and tablets in the U.S. and compares it against the number of tech support calls RESCUECOM receives for that manufacturer’s products to determine a reliability score. Read more »

The computer and tablet reliability scores are in for the 2015 RESCUECOM Computer Reliability Report, bringing in some new names in the tablet market.

Most of the big names from previous reports have once again claimed a spot in the rankings for 2015, though several have notably risen or fallen in reliability score. Along with shifts in rankings among the report’s regulars, there are a couple of newcomers making a splash in the tablet world this year. Read more »

RESCUECOM’s 2014 Q3 Computer Reliability Report results are in, just in time to allow you to compare tech devices before buying on Black Friday or Cyber Monday. With all of the deals on technology this time of year, you want to make sure to get the best device you can for your money. Whether you are looking for a computer or a tablet, RESCUECOM’s Computer Reliability Report will give you all the information you need to make the right purchase. Even if you are looking to buy a device for someone else this holiday season, RESCUECOM’s convenient reliability grades will help you choose the perfect fit. Read more »

The results are in for RESCUECOM’s Second Quarter 2012 Computer Reliability Report, which has Samsung taking the gold! Read more »

There is a troubling psychology to the business end of the technology and entertainment industries at the moment.  Both the electronics and computers (tech) sector and the entertainment industry are manipulating consumers and it is troubling how long their behavior has gone unreported. Read more »

For Rescuecom’s dedicated Blog readers: An Exclusive first look at this year’s Computer Reliability Report! The results are in for RESCUECOM’s Annual 2012 Computer Reliability Report; Lenovo/IBM returns to dominance while Samsung grows significantly!

“Entering 2012, Lenovo/IBM’s rise in reliability will be an important boost for the company.  Although Apple’s market share has risen over the last 12 months, its reliability has declined. The comparatively smaller Toshiba and Samsung are illustrating interesting reliability trends worth watching over the coming year,” stated David Milman, CEO of RESCUECOM.  For 2012, Rescuecom now includes all manufacturers with a market share of at least above one percent in this report.

The Computer Reliability Report scores for 2012 are:

Read more »

With all of the rapidly-changing aspects of computer technology, it can be very hard to keep up.  Indeed, for those who are casual computer users without real investment in the computer hardware industry, it was not so long ago that the USB port became the dominant interface port.  Suddenly, when you upgraded your computer and wanted to use your favorite old keyboard or mouse, you discovered there were no ports in the back of your new computer for it!  Like compact discs to records, the USB port has pretty much eliminated most specialized ports on computers.  In the world of USB ports, USB 3.0 is slowly creeping up in popularity.

But, you might be wondering, just what is USB 3.0?

Read more »

The Toshiba Satellite L735-S32310 offers as much or more than many of the more expensive tablet and ultrabook laptop computers on the market.  With the flood of tablet computers hitting the market in the $200 to $829 range and the Toshiba Portege Z835 Ultrabook laptop boasting an online retail price of $899, it is hard for laptop computer buyers to not feel like they are being fleeced.  The Toshiba Satellite L735, in contrast, offers as much for as little as $439.83.

The Toshiba Satellite L735 boasts a 13.3” monitor with the same 1366 X 768 pixel resolution the Portege is bragging.  The Toshiba Satellite L735 has 4 GB RAM, like the most Ultrabooks, and it is unlikely users will need much computer support as the Toshiba Satellite L735 can handle most programs adequately.  Moreover, for hundreds of dollars less, users get almost four times the hard drive space.  The Toshiba Satellite L735 features a 500 GB hard drive that will store more information and programs than most users will ever need.

The big difference between the Toshiba Satellite L735 and the Ultrabook laptop computers coming on the market, ignoring the price, is the weight.  At 4.6 pounds, the Toshiba Satellite L735 is hardly an anchor.  Ultrabooks and the MacBook Air advertise the benefit of being less than three pounds, but most users will find the 4.6 pounds of the Toshiba Satellite L735 to be an almost imperceptible difference in weight from the Ultrabooks, even if they are carrying their laptop computer for hours.

With its built-in camera and the DVD drive, the Toshiba Satellite L735 makes multimedia conferencing and entertainment easy and efficient.  The MacBook Air requires users to network to digitally share DVDs and CDs, whereas the Toshiba Satellite L735 allows users the simplicity of using the media they already have in their home theaters in the laptop computer.  The convenience of being able to access the media users already have without additional steps is an idea not lost on Toshiba.

Because Toshiba laptops have been on the market for years from an industry leader, as rated by the latest RESCUECOM Computer Reliability Report, it is easy to find laptop repair for the Toshiba Satellite L735 as well.  Despite the durability of the laptop computer, accidents happen.  It is much easier to bear the expense of repairing a Toshiba Satellite L735 than it is to wrestle with both the sticker shock and repair bills from the more expensive Ultrabooks.

In the current economy, thrift is cool. Status comes as much from staying connected as it does from the device one is using to connect.  The Toshiba Satellite L735-S32310 allows greater functionality than the lightweight laptop computers at a much more reasonable price.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

The results are in for RESCUECOM’s first Computer Reliability Report of 2011, Lenovo claims the top spot!

SYRACUSE, N.Y., Jun. 6, 2011 — RESCUECOM’s Computer Reliability Report reveals the top five manufacturers with the best overall computer reliability.

“There have been some interesting changes over the last 3 months. We are in a time of rapid technical change and consumers more than ever need to have up-to-date unbiased guidance.” stated David Milman CEO of RESCUECOM.

The Computer Reliability Report gives an unbiased summary of the most reliable personal computer manufacturers. The top five brands with the best overall reliability in Q1 2011 are:

1. IBM/Lenovo (254)
2. Asus (242)
3. Toshiba (164)
4. Apple (149)
5. HP/Compaq (122)

Read more »

The results are in for RESCUECOM’s 2010 first quarter Computer Reliability Report, IBM/Lenovo claims the top spot, Apple drops to third!

RESCUECOM’s Computer Reliability Report starts out on a high note in 2010, with all five leading manufacturers putting up superior reliability scores to last year’s averages.  Apple, last year’s overall leader, improved its reliability score, but that still wasn’t good enough to maintain the top spot in the first quarter of 2010; instead Apple dropped to third place.  IBM/Lenovo decidedly took first place improving their score over 200 points from their average last year.  Not to be forgotten, Asus also posted significant gains and took second place.  Rounding out the top five were Toshiba and HP/Compaq, respectively.  As 2010 progresses it will be interesting to see which manufacturers can maintain their gains and which ones may fall due to increased need for computer repair. Read more »