Computer Support Blog

Late last year, there was a news story that was anything but real news, despite how the technology and business press covered it: Verizon had outages.  Treated as huge news, because Verizon claims to have the “most reliable network,” Verizon was virtually tarred and feathered for having a few bad days last year, wherein the weather contributed to Verizon services going off-line.  What the sensationalists in the media and business sectors neglected to consider was that Verizon’s claim to be the “most reliable network” did not mean that the service would not fail; it is a claim that their network will fail less than its other major competitors!  Verizon, of course, got service back up and running, but there were weeks of analysis – i.e. how did this failure of service happen, who’s to blame for the failure, etc.  Now, it looks like tech sector enthusiasts are likely to endure a series of similar article. Read more »

One of the nice aspects of a successful product or service offered through the Internet is that frequently, clones pop up!  Every good idea offered by the Internet seems to be replicated for a different market or niche than the original site and it is interesting to see which services survive the competition and where the derivative sites outdo the original.  Netflix, for example, moved into the digital movie streaming business and when it found success with that, Amazon Prime and other, smaller, services were developed by competitors.  Now, there are many video streaming sites on the Internet, many of them specialized for a specific, niche.  For television lovers who want to be able to stream their favorite shows, there is Hulu Plus. Read more »

While there are many different types of people who are drawn to the tech sector for employment, there are only two types of leaders in the tech industry who have the ability to change the tech sector forever.  The most common industry leader is one who discovers a problem or idea within the tech sector to which they devote time, energy, capital and other resources to filling a niche or rectifying a problem.  For sure, many of these successful entrepreneurs reach a level of success where their company must diversify to continue its growth, but most leaders who change the tech sector do so by starting with a very narrow focus.  The other type of tech sector visionary is one who gets their hands into just about everything and tries to make an impact in many different ways.  Isabel Pesce Mattos is the latter type of tech sector visionary! Read more »

At last week’s Google I/O conference, many new products were introduced, not all of them ready for the marketplace just yet.  Most of the products were very much to be expected from the search giant who now seems to have its hands in everything.  Google, through its Android operating system has become more associated with gadgets in recent years, instead of just being considered an Internet software/search pioneer.  As a result, the fact that the I/O conference was used to generate enthusiasm (and preorders) for new products like Google Glass and Nexus devices was predictable.  What was truly audacious was the way Google declared war on Amazon and the Apple iTunes store by unveiling a new shopping platform: Google Play Store. Read more »

One way for consumers to evaluate the quality of a product, especially after it has been on the market for a little while, is to compare the price of the item new to the price of used versions.  Consumers will generally not pay full price – or even close to full price – for an item that has been pre-owned.  However, high-quality products that are in limited supply and are an exceptional value at their new price will often have a price in the used marketplace that is remarkably close to the price of the item new.  When consumers are willing to pay virtually the same price for an item new or used, it is a ringing endorsement of the quality and longevity of that product.  By that standard, the Altec Lansing Orbit Ultraportable Speaker is a cool electronic device that music enthusiasts remain very excited by. Read more »

Apple enthusiasts are, in many ways, an ideal type of customer for a big business.  The culture that surrounds Apple products makes virtually every new product release a resounding success.  There is such enthusiasm for new Apple products that entire websites are devoted to leaking rumors to keep that enthusiasm active and engaged on a daily basis.  Add to that, Apple enthusiasts are very slow to quit on an Apple product or service.  To wit, despite consistently declining customer satisfaction rates with the service, virtually everyone who has an Apple iPad, iPhone, or iPod utilizes iTunes.  To reward Apple customers for years of putting up with a system that has not kept up with its other products, Apple is revamping iTunes. Read more »

Over the last few years, business travelling has changed dramatically.  While many businesses have been able to reduce corporate travel by more effectively teleconferencing using new technology, many business travelers have more intense needs while traveling.  Often, air travel is not a chance to relax, it is prep time for the businessperson and many businesses expect their traveling executives and technicians to be in contact, especially on longer flights.  As a result, new technologies have emerged in order to make the office a more portable thing; the office is no longer necessarily a place, but the equipment one utilizes while on the job!  One of the increasingly vital products for business travelers is the portable scanner and one of the best portable scanners on the market today is the Mobility Air. Read more »

No company, within the tech sector or outside it, is able to handle rapid growth without having an incredible staff in place or hiring individuals who fast become a team that achieves amazing results.  Neither the assembly of a great staff over time or its rapid development happens as an accident; it is the result of great human resources management.  Choosing personnel who will be successful and might make your company successful is a skill that is mastered by individuals who understand people, understand the specific workplace for which they are hiring, and have incredible instincts.  Michelle Lo has a great track record in staffing tech companies for exactly those reasons. Read more »

While much of the news in the mobile phone industry is usually about mergers and new products, the rise of a new company or the influence of a new technology in smartphones, the days of excitement for the company Research In Motion may be behind them.  Despite having bold plans for the BlackBerry 10 operating system that RIM executives have been promoting as the product that will turn around the company’s cash flow problems, there have been signs that RIM may be too weak to survive until the BlackBerry 10’s release. Read more »

The challenge many advertisers and brands continue to have is connecting with customers, especially new customers, utilizing the Internet.  Many Internet-savvy potential customers already use ad blocking software or, because of the prevalence of ads around the Internet, mentally block out all but the most inspired Internet ads.  With social networking, the challenge of connecting advertisers and potential clients is still one that experts in the industry are figuring out.  Trying to crack the formula to utilize the power of social networking for business purposes is what Josh Emert is involved with now and with GoChime, he may be on the right track! Read more »