Computer Support Blog

Like so many industries, the consumer electronics sector has a vibrant secondary market.  Thanks in no small part to Alpha Consumers frequently upgrading and the consumer culture that fosters the mindset that this year’s new products will be obsolete or uncool by next year, the used electronics market has grown in recent years.  Buyers who are more interested in substance than style or who are simply thriftier than their peers can enjoy significant benefits from buying their electronics in gently used condition.  One of the biggest sectors in the electronics secondary market is in cell phones and smartphones.

However, just like when you are considering purchasing a used car, there are some good rules to live by when purchasing a used cell phone or used smartphone.  Both as a buyer and a seller, you should consider the following:

Read more »

Puzzle games are exceptionally popular among casual computer game players.  The rise of smartphones has made video games accessible to a much larger audience. Puzzle games like Hexic and Angry Birds have effectively captivated smartphone users and opened entirely new markets up in the video game industry.  But while Angry Birds has remained comparatively static – Rovio has effectively merchandised Angry Birds beyond the popular game, but not released any new expansions for some time – a new game has come to dominate the puzzle game niche.  That game is Cut The Rope.

Cut The Rope is a physics-based puzzle game similar in several ways to Angry Birds, which might be why it so easily took over the same niche.  Developed by Chillingo, Cut The Rope features bright colors and simple animation that makes it ideal for playing on a smartphone or tablet computer, where one does not need the most advanced monitor to get the most out of the game.  When Chillingo released Cut The Rope to the Apple App Store during the fourth quarter of 2010, it sold three million downloads before the end of that year!  Since its initial release, Chillingo has continued to release Cut The Rope for different video game platforms, as well as a new expansion, Cut The Rope: Experiments.

Read more »

For Rescuecom’s dedicated Blog readers: An Exclusive first look at this year’s Computer Reliability Report! The results are in for RESCUECOM’s Annual 2012 Computer Reliability Report; Lenovo/IBM returns to dominance while Samsung grows significantly!

“Entering 2012, Lenovo/IBM’s rise in reliability will be an important boost for the company.  Although Apple’s market share has risen over the last 12 months, its reliability has declined. The comparatively smaller Toshiba and Samsung are illustrating interesting reliability trends worth watching over the coming year,” stated David Milman, CEO of RESCUECOM.  For 2012, Rescuecom now includes all manufacturers with a market share of at least above one percent in this report.

The Computer Reliability Report scores for 2012 are:

Read more »

As technology has improved, it is easy to recall the milestones in terms of experience.  Those who were alive during the transition between black and white and color television often recall the first program they saw in color.  Similarly, those who were raised on older color televisions can usually recall how awesome their first experience with a true high definition set was.  Now, the next leap forward has hit the market with an ultra-high definition 3D television from Samsung!

The best part is, with this 3D television, you do not need special glasses!

Read more »

Virtually anyone can manipulate statistics in so many different ways that it is sometimes funny what passes for news using statistics.  As the annual Consumer Electronics Show launched in Las Vegas this year, the NPD Group (formerly National Purchase Diary Group) came out with what appeared to be ominous financial statistics for the technology sector.  This was treated as potentially devastating news among many members of the technology press, most of whom were off covering the Consumer Electronics Show.

Is it possible the technology reporters and bloggers did not actually read the NPD report?  Is it possible that the mainstream media that picked up the story did not understand it?  Either way, the tech sector ought not to be reeling from the NPD Group’s assertion that holiday consumer electronics spending dropped six percent during the holiday shopping season in 2011.

This would actually be news . . . if it were true.

The NPD Group’s methodology in determining that consumer electronics sales dropped is a flawed one.  In fact, they use methodology so flawed as to make the results meaningless.  The NPD report states that total consumer technology sales “excluding cell phones, tablets, e-readers, and video games” dropped.  What?!  Why is anyone taking the report seriously when it excludes some of the biggest consumer spending items of the holiday season?!  Every major poll in every single respectable publication put the Amazon Kindle Fire at the top of both “most wanted” and “most purchased” gift lists.  The Apple iPad was also a highly sought-after and delivered gift.

Saying that consumer electronic spending is down without including tablets, e-readers and video games, is like saying that cars are being pulled over less by police . . . when red and black cars are excluded.  Given that red and black cars comprise the greatest number of cars on the road in the United States, any statistic correlating cars and car color is worthless without including them.  So, too, is a statistic about holiday spending on consumer electronics that omits the most popular consumer electronics of the holiday season!

Why did the NPD release such a worthless statistic?  To be fair, the data is virtually impossible to come by.  Amazon is notoriously tight-lipped about how many of its e-readers have sold, and, with the Kindle Fire, they have been characteristically opaque.  Apple is also less eager to release its sales figures on tablet computers, though it is widely predicted that when you consider tablets a personal computers, Apple is now the largest PC manufacturer on Earth.

Regardless of what the NPD wants consumers to think, ten days in the 2011 holiday shopping season saw billion dollar sales, which is more than any other holiday season ever before.  To think that consumer electronics like tablets, e-readers and video games did not contribute tremendously to that is naïve.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

As the United States comes into another election year, political activism is once more on the rise.  But for those for whom politics is more than just an every-four-year event, new technologies are making their political activism more effective.  One of the relatively new technologies used by activists is the Short Message Service.  Among the various Short Message Services, Mobile Commons stands out for its effectiveness.

Mobile Commons is a marketing platform designed for smartphone users.  The Internet-based application acts as a social network that allows you to connect your smartphone to the smartphones of all of your friends.  Then, when you have an important issue that you need transmitted through your networks, the Mobile Commons application acts as a Short Message Service.  As an SMS, Mobile Commons helps transmit both messages – via the phone portion of your smartphone – and text documents to everyone with whom you have a relationship.

The benefit of the Mobile Commons application to political activists is almost self-evident.  As soon as you learn of an issue that affects the people in your network, you may inform them all simultaneously using Mobile Commons.  But as important, as a leader of a group, you may help guide the group to a specific course of action using Mobile Commons.  Using Mobile Commons, you may draft a form letter to your Representative or Senator (or any person you need to get a message to) and send it with your voice message.  As a result, within minutes of learning of a bill, news event or other political controversy, you and your entire network can spread the word and tell those people in power exactly what you want them to do!

Mobile Commons is not limited to just political activism in its usefulness as an application.  Large families may benefit from using Mobile Commons.  For example, if your large family is in the process of becoming even larger, Mobile Commons can be an invaluable tool.  You may use Mobile Commons to send everyone in your family network announcements about new births or other vital family events and attach photos of the new baby.  Using Mobile Commons, members of your family network may then spread the good news and pictures with people in their lives.

There are many applications that allow networking and sharing, but Mobile Commons puts it together in a very effective, easy-to-use platform that has a proven record of success.  That makes Mobile Connect very cool for activists and genuinely social people.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

The odds are good that if you have done any sort of financial transaction on the Internet, you have a PayPal account.  The spin-off of eBay has helped make eBay even more money than the auction site was making on its own.  By charging anyone who received money through PayPal, the financial company has generated enough revenue for itself to make PayPal a multi-billion dollar company.  PayPal has become the online financial powerhouse it has by taking money out of small businesses – like independent vendors who sell on eBay – and from the multi-billion dollar banking and credit card industries.  Now, Dwolla is entering the market to take a bite out of the credit card companies and PayPal.

It is about time.

Dwolla is using new technologies to provide its users with direct access to their bank accounts while protecting their private information.  The stated goal of Dwolla is to provide the flexibility of cash for the virtual world of the Internet.  Your Dwolla account is intended to give you a common source of payment online and in the real world without ever having to touch cash again.

What makes Dwolla different is its security and transparency.  Dwolla has unprecedented security controls that prevent identity theft by keeping your account numbers from ever getting to identity thieves.  In this way, Dwolla is very much like PayPal.  Unlike PayPal, Dwolla’s privacy controls allow users to restrict how much information is available to those they pay through the service.  With PayPal, you have access to quite a bit of information – at the very least e-mail address, name and address – of the person with whom you are doing business.  While that makes sense for virtual transactions that involve physical items shipped between two people, it makes less sense for charity donations and person-to-person transactions.

The real difference with Dwolla is in its fee structure.  Users pay $3.00 a month for their Dwolla account, which gives them access to a $500 line of credit and instant access to their own bank account.  If you use credit money and you do not pay it off by the end of the month, there are fees.  However, Dwolla encourages the small sales.  By eliminating transaction fees on all purchases less than $10, Dwolla fosters support for the small transactions that have been becoming more costly with each passing year.  The CEO of Dwolla argues that transactions like paying for a cup of coffee with your credit card are forcing vendors to charge more for their products and services.

Dwolla wants to turn that tide and help users get the most out of the money that should, by rights, be theirs.  The $.25 transaction fee on all charges above $10 is minimal when compared to PayPal’s oppressive fee scheme.  That is probably why eBay will resist incorporating Dwolla for as long as it legally can.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Android has been dominating the handheld smartphone and tablet OS market for some time now.  Because it is such a popular operating system, manufacturers like Samsung have been quick to accessorize their tablets to accommodate the apps that Android supports.  With Cloud-based media applications on the rise, Samsung Galaxy Tab owners have been eagerly awaiting a connector that will allow them to connect their portable device with their home theater.  Galaxy Tab owners have enjoyed the convenience of Cloud streaming, but not the ability to interface with their home HDMI theater.  All of that changes with Samsung’s HDTV Adapter for the Galaxy Tab Android Tablet.

The Samsung Galaxy Tab HDMI Adapter is an easy-to-use device that allows users to transfer their Android-accessed Cloud-based library to any high-definition television, monitor or projector.  The Samsung Galaxy Tab HDMI Adapter features a male port designed to interface with the docking port on the Galaxy Tab.  Samsung created its own port configuration for its tablet computers like the Galaxy Tab and that port is what allows the Galaxy Tab to dock with other Samsung equipment.  Samsung’s Galaxy Tab HDMI Adapter includes a male connector that slides easily into the female docking port on the Galaxy Tab.  Like other Samsung connectors that connect to the docking port, the HDMI Adapter for Galaxy Tab clicks to lock into the port to assure connectivity.

What the connector does, then, is translate the signal coming out of the Galaxy Tab into an HDMI signal.  The connector at one end of the adapter is connected to a small converter box at the other end of the adapter.  That box has a female HDMI port.  Like many such adapters, like the equivalent adapter for Apple products, the HDMI Adapter for Galaxy Tab lacks the HDMI cable needed to connect the Adapter to a high-definition device.  In most cases, users of the Samsung HDMI Adapter for Galaxy Tab will not even need to purchase an HDMI cable to connect the adapter to your HDMI device.  If you already have a Blu-Ray player, DVD player or gaming console connected to your HDTV through the HDMI port, you already have the HDMI cable.  By simply unplugging your HDMI-connected device at the player, you have access to the connector that is still connected to the HDTV.  Simply plug your Samsung HDMI Adapter for Galaxy Tab into the HDMI cable you unplugged from the existing player or gaming console and your Android-powered device may now stream directly to your high-definition television!

It is that easy.  The Samsung HDMI Adapter for Galaxy Tab allows you to combine the convenience of streaming, Cloud-based technology with the home theater you already own!

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

In the last few years, Samsung Electronics has risen to be an exceptional powerhouse in the consumer electronics industry.  In 2006, Samsung surpassed Sony as the top-selling television brand in the world.  While Apple may have taken the U.S. by storm with the iPhone, Samsung is the world’s biggest smartphone vendor.  These changes in Samsung’s market share are largely attributed to Gee-Sung Choi.  If you do not recognize the name Gee-Sung Choi, it is not surprising.  Choi is the Vice Chairman and CEO of Samsung Electronics and while he has had an exceptional career, his private life has largely remained private.

Gee-Sung Choi is to Samsung what Tim Cook is to Apple Computers.  Choi is the CEO of Samsung Electronics and in that capacity, he is responsible for positioning Samsung to dominate the electronics market.  Under Choi, Samsung embraced the Android OS for smartphones.  The Android operating system is now on 52.5% of all smartphones worldwide.  The popularity of the Android OS combined with Samsung marketing several low-cost smartphone options led the company to a third quarter in which they sold 24,000,000 smartphones!  Pairing the popular OS with the lower-priced smartphones is a business decision that Choi fostered.

Like many CEOs, Gee-Sung Choi worked his way up the corporate ladder at Samsung.  Samsung is a forty year-old company and Choi has been working for Samsung for more than thirty years!  Gee-Sung Choi worked his way up from an executive in the International Trade Division to help create the Virtual Display Division of Samsung.  In that position, Choi helped build Samsung into one of the world’s leading manufacturers of monitors and televisions.  Samsung had the largest worldwide market share in monitors and televisions when the Board promoted Choi from President of Digital Media Business to President of Television Network Business.

In a similar fashion, Samsung rose to be the second largest mobile phone manufacturer by market share while Gee-Sung Choi was the President of Digital Media And Communications Business.  With such a clear track-record of success, it is very easy to see why the Board Of Directors of Samsung promoted Gee-Sung Choi CEO after Lee Kun-hee departed the company amid a scandal.  Gee-Sung Choi has remained diligent in his commitment to Samsung since his promotion and he has a firm plan through 2020 for the company!

He may not have the celebrity of a Steve Jobs or Bill Gates, but with an estimated net worth of $3.4 billion, Gee-Sung Choi certainly has the success!

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Smartphones, just like ordinary computers, need regular tech support and are certainly not immune to needing smartphone computer repairs. It’s not uncommon to delay getting smartphone computer repairs because we can’t part with our devices for more than a few hours. Still, when a smartphone remain without the right kind of tech support for long, smartphone computer repair may become inevitable.

To delay the need for expensive remedial tech support or smartphone computer repair, try to keep these tips in mind.

1)   Leave the heavy stuff for the pros—if the back cover of your smartphone is scratched, you probably don’t need any kind of serious smartphone computer repair. Simply buy a new cover and replace the damaged one. When the damage is more severe than a scratched cover, though, you’re better off not messing with your device and getting professional smartphone computer support. Internal hardware failure, especially, is not something you even want to try to fix. Trying to provide your own smartphone computer repair can end up costing you more than a professional smartphone computer repair service.

2)   Keep it healthy on the inside—when your device gets clunky with apps or folders, consider taking it to an expert to get the right kind of tech support. Most smartphones have auto update functions for their software but if you notice your smartphone not doing this, you should get expert tech support from a tech support provider with a proven track record of providing excellent computer and smartphone tech support like Rescuecom.

3)   Keep it healthy on the outside—when you accidentally hit your hand against the desk and it bruises, you usually don’t panic too much. In a few days, it’ll heal itself. Sadly, smartphones don’t have regenerative cells. When the case gets scratched, it’ll stay scratched. The same goes for the screen: it will need professional smartphone computer repair. Be gentle when using your phone. Buy a protective shell to reduce the risk of damage from an external physical force. Accidents happen, so make sure you ensure your phone against those nasty drops by using a sturdy cover.

Smartphone computer repair can be pricey. A small problem with the screen might require extensive smartphone computer repair to replace the entire outside shell, for example. And as always, prevention is the best cure. Regular tech support and graceful handling can delay the need for smartphone computer repair.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com