Computer Support Blog

The 2015 Q1 RESCUECOM Computer Reliability Report has arrived, showing longstanding contenders in reliability battling for the top spot along with a surprising comeback in one manufacturer’s reliability.

The Computer Reliability Report takes a manufacturer’s market share of computers and tablets in the U.S. and compares it against the number of tech support calls RESCUECOM receives for that manufacturer’s products to determine a reliability score. Read more »

The computer and tablet reliability scores are in for the 2015 RESCUECOM Computer Reliability Report, bringing in some new names in the tablet market.

Most of the big names from previous reports have once again claimed a spot in the rankings for 2015, though several have notably risen or fallen in reliability score. Along with shifts in rankings among the report’s regulars, there are a couple of newcomers making a splash in the tablet world this year. Read more »

RESCUECOM’s 2014 Q3 Computer Reliability Report results are in, just in time to allow you to compare tech devices before buying on Black Friday or Cyber Monday. With all of the deals on technology this time of year, you want to make sure to get the best device you can for your money. Whether you are looking for a computer or a tablet, RESCUECOM’s Computer Reliability Report will give you all the information you need to make the right purchase. Even if you are looking to buy a device for someone else this holiday season, RESCUECOM’s convenient reliability grades will help you choose the perfect fit. Read more »

There has been a major shift in consumer purchasing behavior in the personal computer market over the last two years.  Traditional desktop and laptop PCs, have seen significant decline in year-over-year sales.  In the first quarter of 2013, there was an 11.7% year-over-year drop in shipments for the traditional PC market in the United States.  Meanwhile, US tablet shipments grew 49.6% year-over-year in the same quarter.  These statistics show an important shift for consumers towards mobile computing.  These numbers also made Rescuecom’s decision to include tablets as part of the RESCUECOM Computer Reliability Report for Q1 2013 that much easier.  It’s clear that many users are choosing to take their computing mobile with tablet purchases.  It would be foolish to ignore this trend. Read more »

Samsung Electronics, in addition to making very reliable computers, is one of the largest, most effective, multinational corporations on Earth.  With strong products in the personal computer, smartphone, and tablet computer markets, Samsung seems to have its fingers in all of the most profitable pies in the tech sector!  The success of the company is no accident, though; it comes from having a strong management team, both in Korea and the United States.  Dale Sohn is an integral part of Samsung’s leadership in the United States. Read more »

The results are in for RESCUECOM’s Second Quarter 2012 Computer Reliability Report, which has Samsung taking the gold! Read more »

There is a troubling psychology to the business end of the technology and entertainment industries at the moment.  Both the electronics and computers (tech) sector and the entertainment industry are manipulating consumers and it is troubling how long their behavior has gone unreported. Read more »

As summer actually begins, it is hard not to turn on the television and see multiple advertisements for smartphones during any given commercial break.  Smartphone advertisers are capitalizing on the idea that their phones can be associated with activity, youth, and vigor; they know that during the summer people travel more and are outside more often.  Many of the advertising campaigns are geared toward making the connection between their smartphone and your outdoor activity.  One smartphone manufacturer is doing that less, though.  Instead, Samsung is focusing on power with their advertising campaign surrounding the Samsung Galaxy III. Read more »

With so many smartphones available to consumers, it can be overwhelming to try to shop for a new smartphone.  There are so many brands, so many operating systems, so many distinguishing aspects of the different smartphones on the market that it becomes a full-time job to keep up with the benefits and detractions of each different make and model of smartphone.  Fortunately, some of the new smartphones are delightfully simple in their pitch and intended market.  The Samsung Rugby Smart is one such smartphone and it is for active/sporty individuals.

The Samsung Rugby Smart is a brand new smartphone from one of the most reliable names in computer technology today!  The Samsung Rugby Smart is intended for the on-the-go, athletic type smartphone user.  In addition to having a more durable casing with a dust-proof seal, the Samsung Rugby Smart is waterproof.  Tested to resist submersion – not just a few drops of water, but actually being immersed in water! – the Samsung Rugby Smart will remain undamaged under a full meter of water for up to half an hour!  That means if you accidentally start swimming with your Samsung Rugby Smart, you should not lose your precious data or files stored on your smartphone!

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Apple is not the only company that is working hard to fill in the last size gaps between the smartphone and the tablet computer.  While e-readers once had a niche of their own, with the emergence of the Kindle Fire and the growing rumors about the mini-iPad, it appears that every major mobile computer company is racing to create tablet computers or smartphones with screens in the 5” – 6” range.  One of the first to market is the Samsung Galaxy Note.

The Samsung Galaxy Note joins the Samsung Galaxy line as a smartphone with a significantly larger touchscreen – 5.3”! – than most and it is designed to impress.  With its HD Super AMOLED display, the Galaxy Note presents vivid colors in an incredible 1280 x 800 resolution.  This level of resolution is incredible for a handheld device and means that streaming movies and television will look about as good as they would on a high definition monitor!  With the display screen made of Corning’s Gorilla Glass, the Samsung Galaxy Note resists scratches and breakage.

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