Computer Support Blog

Do you know what to do when a virus attacks your computer?  Do you know why your laptop won’t boot up or your phone refuses to turn on at all? It is an unfortunate fact that everything we own wears down over time, but RESCUECOM is here to provide all the information you need to face your technology problems without fear and get the best performance from every tech device. Read more »

The latest RESCUECOM Computer Reliability Report – based on 60,000 service call requests into our 1-800-RESCUE-PC hot line annually – rates the Kindle as the most trouble-free tablet.

Spring is here and time to get rid of the old and bring in the new! If this for you means purchasing a new computer to replace your outdated or poorly performing device, RESCUECOM’s 2016 Computer Reliability Report will help you be well prepared to bring home only the best and most reliable computer.

In this latest quarterly report, Apple and Samsung, though still top performers, are no longer vying for first place in the rankings. Read more »

One would think that the longer a computer application is in the public’s hand, the better it gets with frequent updates.

Instead, the latest survey by RESCUECOM, the industry leader in computer repair, shows that user issues with Windows 10 continue to increase rather than declining. Many probably long for the stable Windows 7 program that was the dependable workhorse.

While there seems to be little relief for consumers who have upgraded to Windows 10 too quickly, it is an issue that should calm down as users become more familiar with the Windows 10. Read more »

Do you want a trouble-free computer? No one can guarantee that, but there are two brands that will reduce your chances of problems according to the 2015 Q3 Computer Reliability Report from RESCUECOM. Read more »

There is no question that Windows 10 is an advanced operating system compared to its previous versions.  In creating it, Microsoft made it faster, more user-friendly, and more thoroughly integrated with the devices running it, as well as providing greater ease of access to programs and apps.  On top of all this, it also includes Cortana, a digital assistant Microsoft first introduced on the Windows Phone 8.1 but providing a far superior search function in Windows 10.  Windows 10 is not perfect, however, and users have had some struggles adjusting from older operating systems.  As discussed in RESCUECOM’s 2015 Q3 Computer Repair Report, the upgrade to Windows 10 may not be worth it for many people.  There are many positive aspects, but also many problems that developed because Microsoft pushed it onto every non-enterprise computer running Windows 7, 8, and 8.1, resulting in 56% of all computer repair calls to RESCUECOM. Read more »

Still looking to buy a computer or a tablet for school or just to upgrade? You need to know the reliability of computers on the market.

RESCUECOM – which has repaired hundreds of thousands of computers, tablets and smartphones – is in a great position to give you advice on what level of reliability you can expect on different computers.  Stick to Apple and Samsung if you want the least problems based on RESCUECOM’s experience. Read more »

RESCUECOM has tallied up all the computer repair calls it received, including tablets, for the 2015 Q1 Computer Repair Report, showing a surprising leap in certain problem areas.

The Computer Repair Report is created by tallying the data from all calls RESCUECOM receives at its 1-800-RESCUE-PC call center to form a list of the most common computer and tablet problems. RESCUECOM ranks the top ten computer repair problems in order from most frequent to least and explains them by category, creating a useful tool to inform users about the threats their tech devices face.

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The computer and tablet reliability scores are in for the 2015 RESCUECOM Computer Reliability Report, bringing in some new names in the tablet market.

Most of the big names from previous reports have once again claimed a spot in the rankings for 2015, though several have notably risen or fallen in reliability score. Along with shifts in rankings among the report’s regulars, there are a couple of newcomers making a splash in the tablet world this year. Read more »

Recently, RESCUECOM has received numerous requests from various news outlets to bring back a report on the most common computer problems. In response, RESCUECOM is now introducing a new and improved version of our previous report on the top computer problems. These new quarterly RESCUECOM Computer Repair Reports will cover the top ten problems for which we receive computer repair calls, along with useful tips to avoid the need for future computer repair services. Read more »

RESCUECOM’s 2014 Q3 Computer Reliability Report results are in, just in time to allow you to compare tech devices before buying on Black Friday or Cyber Monday. With all of the deals on technology this time of year, you want to make sure to get the best device you can for your money. Whether you are looking for a computer or a tablet, RESCUECOM’s Computer Reliability Report will give you all the information you need to make the right purchase. Even if you are looking to buy a device for someone else this holiday season, RESCUECOM’s convenient reliability grades will help you choose the perfect fit. Read more »