Computer Support Blog

To prevent the inevitable computer repair that a hard drive failure demands, it is essential to develop a regular, orderly method of backing up your hard drive data.  There are many services that offer data recovery once a hard drive or data storage device fails, but prevention is the best method for keeping data safe and secure.

Hard drives, like cars, light bulbs and textbooks, are designed to fail and be replaced.  The industry of data recovery, data storage, and computer repair exists because of the planned obsolescence of the hard drive and other components.  Despite leaps forward in recent years in devices for data recovery and storage, the magnetic medium of the hard drive remains the standard in computers.  With data recovery a problem for most computer operators and computer repair coming most often as a sudden, unbudgeted expense, prevention is the best way to survive the loss of your data from hard drive failure.

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Simple computer problems that appear harmless can actually end up becoming serious issues that require costly or professional computer repairs. A louder than usual fan, an overheated base, random screen glitches, and strange internal noises are all easy to ignore at first, but these may be signs that your machine is on its way to requiring expert computer repair. Small changes in the way a computer acts can be the result of hardware failure or a software problem.

Viruses are one of the most common software-related problems that require computer support. In the past, computer repair service providers needed to be physically located in front of a computer to perform necessary computer repairs. Today, though, a good deal of personalized computer support occurs remotely! That means for people who can’t part with their machines for too long, computer repair experts can provide computer support by tapping into your computer from almost any location. By connecting to a computer via the Internet, computer repair experts can provide safe and secure computer support for a device as if it were in front of them.

Choosing remote computer support is a convenient option for several reasons. First, since you don’t have to physically take your machine to a computer repair shop, remote computer repair can take care of problems like virus removal and provide other kinds of computer support much faster. Remote computer support can also start fixing the problem as soon as you discover it, possibly minimizing the resulting harm. Instead of allowing a virus time to progressively wipeout your hard drive, for instance, remote computer support can nip it in the bud.

Remote computer repair is not only a solution to virus related problems. Hardware related problems can sometimes also be fixed with the remote assistance of a computer repair expert. Fan related problems are especially easy to handle over the phone or the Internet.

Alternatively, some computer support problems require the personal attention of a specialist. Laptop hardware computer repairs are often more difficult and are best handled directly by a professional. Even then, though, you can find computer support providers that come to your home or office to fix the problem in a short amount of time.

In the end, pay attention to small warning signs that can indicate more serious problems. Catching viruses or hardware problems early on, and getting the right kind of computer support can help prolong your machine’s lifespan. It’s also an easy way to reduce computer repair costs. If you’re delaying that trip to get your computer repaired because of a busy schedule, wait no longer; remote computer support is your best option.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Hackers continue grabbing headlines with high profile attacks against the Internet security of governments and major corporations.  Hacktivists (hacker activists) attempting to make statements attacked various targets this year, again showing the importance of good virus removal and protection in a digital world.  Targets have ranged from PayPal and Visa to FBI associate Infragard, not always with obvious reasons.  Recent hacker arrests in the United States and Europe are attempts to combat the problem.   Google announced on Wednesday, July 20, they were the latest victim as hackers compromised their Internet security.

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The results are in for RESCUECOM’s first Computer Reliability Report of 2011, Lenovo claims the top spot!

SYRACUSE, N.Y., Jun. 6, 2011 — RESCUECOM’s Computer Reliability Report reveals the top five manufacturers with the best overall computer reliability.

“There have been some interesting changes over the last 3 months. We are in a time of rapid technical change and consumers more than ever need to have up-to-date unbiased guidance.” stated David Milman CEO of RESCUECOM.

The Computer Reliability Report gives an unbiased summary of the most reliable personal computer manufacturers. The top five brands with the best overall reliability in Q1 2011 are:

1. IBM/Lenovo (254)
2. Asus (242)
3. Toshiba (164)
4. Apple (149)
5. HP/Compaq (122)

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Don’t Suffer from the Crash: Store Data Online

Crashing computers and multiple devices create difficulties in getting documents on demand. Entire papers can be lost, or the wanted photograph is on another device.  Online data storage offers a solution to the issue. Customers can arrange for a digital file cabinet for data files and avoid lengthy processes to recover or carry wanted items.

More customers use storage websites as more people grow more mobile. The number of available websites to store information also increases with the demand. Some options include: Carbonite.com, Dropbox, and MobileMe. Remember for expert and personal computer support, RESCUECOM offers a Remote Backup solution to protect all files against human or system errors through the device’s Internet connection. RESCUECOM’s trained technicians install the Remote Backup and will help retrieve lost information24 hours a day.

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SYRACUSE, N.Y., August 19, 2010 – Any computer malfunction is a nerve wracking experience.  Whether it’s a situation that requires significant computer repair, or only minimal computer support, every computer crisis can seem like a catastrophe.  Rescuecom’s computer support specialists offer theses 5 tips for handling your next technology crisis.  Read more »

RESCUECOM offers its top 5 cost-cutting tips to keep computers running smoothly and help consumers avoid unnecessary PC expenses

SYRACUSE, N.Y., May 13, 2009 – Without proper PC maintenance, computers’ performance slows down and may even grind to a complete stop. And in these tough economic times, buying a new computer to restore efficiency or trying to rescue data from a dead machine can be painfully expensive.

Proper and regular computer maintenance can save you time, money and stress, according to Josh Kaplan, president of RESCUECOM, the nation’s premier information technology services company. Whether users opt for RESCUECOM products and services or find their own resources, desktops and laptops can be kept running fast and efficiently through the following five strategies. Read more »

FOR IMMEDIATE RELEASE

ASUS, with new track record for success, and veteran leader IBM/LENOVO take top positions

SYRACUSE, N.Y., March 24, 2009 – Results are in from the latest RESCUECOM Computer Reliability Report, which recently increased the frequency of releasing its data from an annual to quarterly basis. An unbiased analysis that compares computer vendors’ market share with consumer service calls from RESCUECOM’s 1-800-RESCUE-PC call center, the report revealed a new leader in reliable personal computers. At the close of 2008, Apple had secured the lead with the fewest number of service calls. However, Apple slipped into second place while ASUS made a surprise leap into the top spot, with IBM/LENOVO sharing the lead. Read more »

Report Helps Consumers Make Informed Choices When Purchasing a Computer This Holiday Season

SYRACUSE, N.Y., Dec. 15, 2008 — RESCUECOM the nation’s premier information technology services company, today announced the results of its third annual RESCUECOM Computer Reliability Report, an unbiased analysis that compares computer vendors’ market share with consumer service call data from RESCUECOM’s 1-800-RESCUE-PC call center. Results of the report – based on a sample of more than 36,000 service calls to RESCUECOM – provide computer users with unique insight about the likelihood that they will require support beyond what is provided by the computer maker’s warranty. Read more »

You’re not just buying a machine; you’re also buying a company!

Among the most popular holiday gifts this year will be computer laptops, desktops and related products. Those who buy computers as gifts can easily make the wrong purchase if they don’t give their decision the proper thought. With that in mind, RESCUECOM has issued a Holiday Computer Buyer Checklist, items to consider before buying that first computer you see, or the first one the retailer suggests you buy.

With cut-rate pricing, high-pressure sales, and new technology being introduced all the time, confusion ends up being the biggest Grinch for technology shoppers during the holiday season. Those buying computers must think not only about the price of a machine but other factors such as warranties, reliability, how the recipient is likely to use the computer and what additional accessories they are likely to need.

The RESCUECOM Holiday Computer Buyer Checklist is designed to give shoppers guidance in their technology purchasing decisions. If used in conjunction with RESCUECOM’s soon to be released National Computer Reliability Report, shoppers will be ready to make the right purchase this holiday season. Read more »