Computer Support Blog

Do you know what every update, installation, and change does to your computer?  Computer repair and computer support issues can be caused by obvious things, like physical damage.  But they can also be the result of even simple changes to your computer.

Being aware of these changes, and their potential for causing trouble, is a key step in avoiding a costly computer repair or computer support problem. Read more »

Most of us are not as tech savvy as the computer support specialists we entrust with our computer repair problems.  We all know the main parts of a computer such as the CPU, hardware, software, and memory, but we’d probably be at a loss to explain what a BIOS is or how the Windows Registry works.  To help make things a little clearer, RESCUECOM’s computer support specialists offer these simple definitions of complex computer parts. Read more »

For software, the number of Internet security vulnerabilities is a key component in determining its quality and usability.  Software with multiple vulnerabilities causes constant nightmares for computer users and computer support specialists alike.

Recently, security company Secunia reported that Apple had the most Internet security vulnerabilities of any software company.  This was surprising, given Apple’s historically strong Internet security track record.

However, Secunia’s more important news was that most Internet security vulnerabilities come from third party software. Read more »

Many of us rely on professional computer support and computer repair specialists to keep us up and running.  But how many of us have ever wondered what we might be able to do to help them?

Computer support and computer repair specialists like to help.  They have to – it’s part of the job.  But, just like you, they also like it when things go as smoothly as possible.  While you may not be able to fix complicated computer repair problems, there are some things you can do to make the experience go as smoothly as possible, for both you and the technician. Read more »

If you’ve ever been the victim of an Internet security attack, you’ve probably heard of the Windows registry.  The registry is a prime target for the producers of malware.  However, most of us have very little understanding of the registry or its connection to Internet security.

The Windows registry is the foundation of your computer.  It is made up of thousands of folders called “keys” containing the basic instructions and information a computer needs to run.  Because it’s so complex, most typical computer users stay clear of it.  Read more »

RESCUECOM’s computer support specialists handle hundreds of calls every week, giving them a sense of what the biggest Internet security threats currently are.

“Right now,” says Stanley Memmelaar a member of RESCUECOM’s sales team, “the AV virus is the number one Internet security problem.” Read more »

In RESCUECOM’s Annual Computer Reliability Report, Apple ranked as the most reliable company in terms of computer repair and computer support.  In 2010’s first quarter report, Apple slipped to number three, but earned higher reliability scores.

Until the recent issues with the iPhone 4, Apple’s image has been one of reliability, high quality computer support, and quality computer repair.

Apple has scheduled a press conference for tomorrow to discuss the iPhone 4, giving itself a chance to restore that image.  Read more »

Before purchasing a new computer, most consumers do research on the specs of various products, looking to find the one that best suits their needs.  What’s often overlooked is the computer support and computer repair records of the companies behind the machines.  “Consumers need to know that those records may be more important than the computer’s specs,” says RESCUECOM CEO David Milman. Read more »

The results are in for RESCUECOM’s 2010 first quarter Computer Reliability Report, IBM/Lenovo claims the top spot, Apple drops to third!

RESCUECOM’s Computer Reliability Report starts out on a high note in 2010, with all five leading manufacturers putting up superior reliability scores to last year’s averages.  Apple, last year’s overall leader, improved its reliability score, but that still wasn’t good enough to maintain the top spot in the first quarter of 2010; instead Apple dropped to third place.  IBM/Lenovo decidedly took first place improving their score over 200 points from their average last year.  Not to be forgotten, Asus also posted significant gains and took second place.  Rounding out the top five were Toshiba and HP/Compaq, respectively.  As 2010 progresses it will be interesting to see which manufacturers can maintain their gains and which ones may fall due to increased need for computer repair. Read more »

Summertime brings unique computer repair problems. Overheating is the obvious computer repair culprit, but RESCUECOM’s computer support specialists caution that power surges and blackouts can also lead to computer repair.

The top heat related threats and how to combat them: Read more »