Computer Support Blog

Recently, it was revealed that Dell Computers had misled and possibly outright lied to customers who had purchased one of their computers and were in need of computer repair.  This is not the first time Dell has come under scrutiny for their computer repair and customer service practices.  In light of these recent revelations, RESCUECOM offers some information and clarification for those Dell Computer customers who may be in need of computer repair.

The Dell computers that were affected were OptiPlex desktop PCs sold between 2003 and 2005.  These Dell computers were primarily sold to business customers, usually in large quantities.  The computer repair problems that then cropped up would, therefore, put the customer’s business at risk. Read more »

Even though upgrades are a part of the technological life cycle, RESCUECOM’s computer support specialists suggest that making the move too soon can lead to breakdowns and high computer repair bills.

Modern technology often feels like a race.  Whether it’s a new piece of hardware or a brand new OS, we want to change now, so we don’t feel left behind.

However, being an early adopter can be more trouble than it’s worth.  Early adopters frequently require more computer support to handle issues caused by upgrades, which are some of the leading causes of computer repair.  Read more »

Protecting your family’s Internet security is a major concern.  RESCUECOM offers some summertime tips for protecting against online dangers and computer repair.

Summer vacation means more time spent online, and more chances for kids to fall victim to scams or predators, jeopardizing your Internet security.

Imagine your child on Facebook, staring at a video link from a “friend”.  Which do you think wins out – your child’s concerns about Internet security, or curiosity over seeing the “hot” new video?

Online scammers thrive on that curiosity.  That Facebook video link might hide a damaging virus.  Every click your child makes risks your Internet security.

So what can you do? Read more »

RESCUECOM offers suggestions to speed up a slow computer.

Computing is not all about speed, but it is important.   A slow computer can be frustrating.  Even worse, it might signal the need for computer repair.  There are ways to speed up a slow computer, hopefully without the need for expensive computer repair. Read more »

Phishing attacks threaten our Internet security and can be hard to detect.  They can lead to identity theft, viruses, or the need for computer repair.  To help protect your Internet security, RESCUECOM’s computer repair experts offer five simple tips for detecting phishing attacks.

•1.) Avoid Action – Phishing attacks work when you take action.  An email that requests information or features clickable links may be an attack against your Internet security.  Legitimate emails include cut and past style links to help you avoid clicking.  If there are only clickable links, the email is likely a phishing scam. Read more »

RESCUECOM offers some basic tips for improving computer performance and protecting against the need for computer repair.

Computer performance is a significant concern.  Did you know there are many basic tasks you can perform to ensure a high level of computer performance and protect against the need for computer repair? Read more »

RESCUECOM offers suggestions to prevent browser hijacking, protect your computer, and utilize computer support.

A common Internet security threat is browser hijacking.  Malware programs can hijack your Internet browser, changing your home page, altering your settings, and decreasing functionality.   There are ways to prevent this Internet security violation.  Read more »

RESCUECOM reminds you to keep your laptop computer and its power supply protected.

Summer is here, and with it comes increased electrical usage that could damage your laptop computer.  Without proper precautions, even something as simple as your air conditioner turning on could result in the need for serious computer repair. Read more »

PRESIDENT DAVID,
I HOPE THIS ADDRESS IS CORRECT SO YOU RECEIVE THIS MESSAGE.
IT WAS A FLUKE THAT I WAS GIVEN YOUR 800 NUMBER WHEN I CALLED BEST-BY FOR A GEEK. AFTER SEVERAL LAYERS OF PHONE CALLS I FOUND YOUR FIRM. PRAISE THE LORD.

I WANT TO COMMEND YOUR STAFF FOR THE EXCELLENT SERVICE I RECEIVED ON MAY 27TH & 30TH FROM STANLEY. JOSHUA AND ESPECIALLY ROY H. OF FLORIDA.
I WAS HESITANT ABOUT GIVING MY VISA CARD NUMBER TO STANLEY A TOTAL STRANGER, BUT I WAS DESPERATE. I THOUGHT MY SYMANTEC ANTI VIRUS WAS TAKING GOOD CARE OF ME. IT WAS NOT UNTIL I WORKED WITH ROY H. THAT I LEARNED THAT THIS VIRUS CRAP NEVER GOES AWAY UNTIL I HAVE YOUR TEAM
ERASE IT. I DELETE COOKIES EVERY DAY.

ROY IS A REAL ASSET TO YOUR TEAM. I WATCHED HIM ON MY SCREEN AS HE TOOK REMOTE CONTROL OF MY COMPUTER.  NOT ONCE WAS HE EVER STUMPED OR WAS THERE A DELAY WHILE OTHER TECH’S WOULD SAY THERE IS A PROBLEM THEY HAD TO FIGURE OUT.

DAVID, THANKS TO ROY I HAVE LEARNED THAT JUST LIKE AN AUTO YOU HAVE TO HAVE PREVENTATIVE MAINTENANCE. MY PC WAS LOCKING UP TRYING TO ACCESS THE INTERNET. I NOW HAVE MUCH FASTER SPEED. IT’S TOO BAD THESE HACKERS HAVE TO RUIN SUCH WONDERFUL INTERNET ACCESS.

I WILL NOT HESTATE TO RECOMMEND RESCUECOM.
THANK YOU RESCUE TEAM.
DWANE W.
OVERLAND PARK, KS

FOR RELEASE:
May 3, 2010:

RESCUECOM Releases Spring Cleaning Tips for Your PC

SYRACUSE, N.Y., May 3rd – With the arrival of spring, RESCUECOM has put together five helpful ways to do a spring cleaning on your computer. Nowadays, spring cleaning shouldn’t just pertain to your home and yard – simple upkeep of your personal computer will provide immediate benefits now and prevent the need for computer repair in the long run. Help yourself today by trying these five easy-to-follow tips, and avoid needing computer support and computer repair in the future. Read more »