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Tech Support Blog

Tech Support Blog

Smarterer CTO Michael Kowalchik Helps Companies Measure the Skills of Their Teams

Technical skills have become an essential aspect of what makes job candidates desirable and what makes employees valuable.  While skills are teachable and hardly the only metric by which a company should measure employees, it is always important for companies to track what immediate value a person has for them.  Cool person in technology Mike Kowalchik founded his startup Smarterer to give companies a method to measure both employees’ and job applicants’ skillsets.  Smarterer creates and provides enterprises with tests that they can use to measure people’s aptitudes in different fields and subject material.  For example, Smarterer tests can be about website coding, Microsoft Office, Google Apps, mobile app development or any other skillset.  Read more »


CollegeSolved Helps High School Students Gain Acceptance to Their Dream Colleges

Searching for and applying to colleges is one of the most stressful experiences in a teenager’s life.  Finding the school that gives a student the best chance for his or her success is a difficult and intimidating process.  Despite this fact, many students find themselves applying to schools on their own, without outside help or resources.  Cool product CollegeSolved exists to give these students the resources they need to find good schools that are right for them.  The site aims to empower students to gain acceptance to their school of choice.  CollegeSolved provides students with a complete database of universities to search through while on the site.  Users can filter search results based on their personal SAT scores or high school GPA.  They can also filter results by a school’s tuition price and location.  Each university profile contains complete statistics relating to the school as well as recommendations for similar colleges.  Students who have trouble with the search function on the CollegeSolved website should seek online computer support. Read more »


Catchafire’s Rachel Chong Connects Skilled Volunteers with Social Good Programs

Social good programs and nonprofit organizations often don’t have the same monetary resources as large businesses, but they still need skilled professionals in accounting, healthcare, finance, law and many other practices to help them accomplish their goals.  Fortunately, there are thousands of talented professionals who are willing to volunteer their services for good causes.  The problem for many nonprofits, however, is finding the professionals with the right skillset for the positions they need.  Enter Rachel Chong, who is both a cool person in technology and the CEO of Catchafire.  Chong founded Catchafire to be an online service specifically dedicated to matching up skilled volunteers with organizations that need their help. Read more »


Early Detection within 5 Miles of Home!

Imagine walking into your neighborhood pharmacy and having your body’s calcium, cholesterol, and sodium levels tested by a lab technician on the spot. Then imagine receiving a total medical bill of $9.85, covered by your insurance, with tests results in a matter of hours. Sounds like science fiction, but it’s already happening at select Walgreen’s stores. The Theranos Wellness Center is an innovative new CLIA-certified lab, partnered with Walgreen’s, and offering nearly 200 lab tests with no hospitals, no waiting rooms, and no needles! Read more »


Snoball CEO John Ludlow Has Created a Unique Way to Give Money to Good Causes

Even when someone is generally a charitable person, life can be chaotic and prevent that person from donating to charitable causes very often.  Some charities offer donation plans where people pay on a monthly basis in the style of something like a computer tech support subscription.  However, these subscription plans are hard to market without a product and can flounder when trying to gain traction.  Cool person in technology John Ludlow presents a unique solution to this problem with his startup Snoball.  Snoball allows people to donate automatically on a regular basis, but uses a unique hook to draw more people to its program.  With Ludlow’s company, donations to charitable organizations trigger when a particular event that a donor chooses happens.  For example, a nonprofit could use Snoball to create a system where every a certain basketball team wins a game, people donate ten dollars to a special cause or foundation.  Read more »


Allayo Helps Families Keep Up with Their Healthcare Needs

Family life is constantly busy, especially with multiple children.  Work, school, extracurricular activities, and family functions all fill up people’s schedules very quickly.  The frenetic nature of family life can often lead to important things ending up neglected.  Probably the most important thing that people gloss over or forget about is healthcare needs.  Both adults and children often miss yearly physical exams, and kids sometimes even miss vaccinations and important tests.  There is a cool product out that can help avoid these oversights and make sure that keeping up with family healthcare is never an issue.  That cool product is Allayo, an iPhone application that acts as a “virtual assistant” to help people plan out their healthcare ahead of time and fit it into their schedules.  The product’s goal is to prevent parents from forgetting to keep track of important aspects of their family’s healthcare.  If any person has difficulty downloading the app on their Apple product, Apple tech support can always help provide a solution. Read more »


GigWalk CEO Bob Bahramipour Uses Mobile Technology to Help Retail Locations

Retail chains with franchised stores often struggle to keep a consistent experience across all of their locations.  While a store in one city may have excellent staff who keep up with many issues, another may have rude staff or have problems with tracking inventory.  Corporations spend millions of dollars each year at trying to get all of their different stores to give customers as similar experiences as possible.  Still, it’s impossible for companies to fix problems when they are unaware of them.  Cool person in technology Bob Bahramipour wants to make sure that retail chains never miss issues in their retail stores again with his company GigWalk.  Read more »


Shopping…with Robots!

Men notoriously dislike shopping for clothing. Then along came the Hointer Beta Store, adding robots to the equation to make the experience as fast and simple as ordering a cup of coffee! Yes—you heard right—robots! Read more »


BabelVerse’s Josef Dunne Delivers Uses Crowdsourcing Language Interpretation

Using crowdsourcing to answer questions has been a staple of the web for a very long time. Just look at the prevalence of crowdsourced encyclopedia Wikipedia over the years.  Other companies have recently turned the crowdsourcing model to professional services as well.  Sites like 99Designs have made the model applicable to freelance graphic design work and become very successful.  Now, a cool person in technology named Josef Dunne has founded a company named BabelVerse that takes the crowdsourcing model and applies it to another service—professional translations.  Read more »


Latiss Helps Small Businesses Schedule Appointments with Clients Online

Not every business has the means to make an official website for online appointment booking.  Many small businesses focused around a specific community, such as small doctor’s offices, dentists, recreation centers, martial arts dojos, and hair salons, don’t find it economical to invest in a website when they have all the clientele they can handle come to them locally.  Still, with the growing emphasis on Internet-connected mobile devices and people more dependent on their technology than ever before, a web presence is becoming necessary even for these smaller establishments.  Enter Latiss, a cool product that gives community businesses a place on the web and the ability for customers to book online appointments.  Rather than create an expensive website when a company doesn’t have the extra cash or time, businesses using Latiss can still give customers the convenience of booking appointments and checking information online with little extra investment or risk.  Even business owners that truly have no experience with computers can use Latiss with only a little help from a PC tech support service.  Read more »


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Patented - Patent Numbers: 6,898,435, 8,832,424 and 9,477,488
Additional Patents Pending