Computer Support Blog

The 2015 Q1 RESCUECOM Computer Reliability Report has arrived, showing longstanding contenders in reliability battling for the top spot along with a surprising comeback in one manufacturer’s reliability.

The Computer Reliability Report takes a manufacturer’s market share of computers and tablets in the U.S. and compares it against the number of tech support calls RESCUECOM receives for that manufacturer’s products to determine a reliability score. Read more »

RESCUECOM’s 2014 Q3 Computer Reliability Report results are in, just in time to allow you to compare tech devices before buying on Black Friday or Cyber Monday. With all of the deals on technology this time of year, you want to make sure to get the best device you can for your money. Whether you are looking for a computer or a tablet, RESCUECOM’s Computer Reliability Report will give you all the information you need to make the right purchase. Even if you are looking to buy a device for someone else this holiday season, RESCUECOM’s convenient reliability grades will help you choose the perfect fit. Read more »

In the tech sector, companies grow and adapt to the challenges of the marketplace, or the company fails.  Few major tech companies have had as rocky a road to success as Acer.  While Acer manufactured personal computers that were very popular in China and Taiwan, it took quite a bit of time before Acer managed to successfully gain a significant market share of the U.S. and European pc market.  To become competitive on a global scale, Acer had to reorganize and change the way it did business.  In addition to designing computers that were subcontracted out for manufacture, Acer shuffled much of its management team.  As part of the many changes at the company, J.T. Wang gained prominence and a better position at Acer. Read more »

There is a troubling psychology to the business end of the technology and entertainment industries at the moment.  Both the electronics and computers (tech) sector and the entertainment industry are manipulating consumers and it is troubling how long their behavior has gone unreported. Read more »

In business, especially within the tech sector, conflicting philosophies or management styles do not necessarily spell the end of one’s career.  Because companies have different goals, priorities, and resources, what seems audacious or against the majority at one company may be exactly what another business is looking for.  For Gianfranco Lanci, the philosophies that make him popular at Lenovo are the same ideals for which he was rejected by Acer! Read more »

For Rescuecom’s dedicated Blog readers: An Exclusive first look at this year’s Computer Reliability Report! The results are in for RESCUECOM’s Annual 2012 Computer Reliability Report; Lenovo/IBM returns to dominance while Samsung grows significantly!

“Entering 2012, Lenovo/IBM’s rise in reliability will be an important boost for the company.  Although Apple’s market share has risen over the last 12 months, its reliability has declined. The comparatively smaller Toshiba and Samsung are illustrating interesting reliability trends worth watching over the coming year,” stated David Milman, CEO of RESCUECOM.  For 2012, Rescuecom now includes all manufacturers with a market share of at least above one percent in this report.

The Computer Reliability Report scores for 2012 are:

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