Computer Support Blog

Oftentimes, people browsing a company’s website may need help navigating the page or finding the information they need.  While many sites offer helpful tools and can be very clear and concise in the information they offer customers, some may still require more assistance.  Some businesses and organizations offer help from live customer service representatives in real time rather than making people wait or offering no additional help, and this is a service upon which a startup called LiveNinja builds.  It offers a video chat marketplace geared toward customers by which service providers can offer live help via live video.  This is not a new technology or a new concept, and even Google has a similar service called Helpouts.  LiveNinja offers its services to companies with a few additional benefits, mainly involving aspects of its analytics and the ability to reach customers in various additional ways.

Originally, LiveNinja was strictly limited to PC, but now features mobile tech support for mobile-optimized websites that can operate on any tablet or smartphone.  Utilizing its Katana software, it caters to a very broad user base by offering more than the typical link-click based website assistance.  It also allows companies to provide live video with a representative as well as text chat, both together if necessary.  It also allows a user and a company rep to share screens so that not only can they speak face-to-face, as it were, but the one offering assistance can view any problems that the customer sees when it is an issue with the website itself or a particular page.  It is a better, faster, and much more thorough way to guide customers and provide better support.  Not only can users receive immediate help, but businesses swamped with calls for help can implement an “Available Now” system whereby calls go to the first available agents or they can let customers schedule calls according to their own schedules.

LiveNinja allows companies to embed its technology directly on their websites and, with mobile optimization, users now need not worry about needing to find another PC when the need for laptop repair arises.  Businesses have options available to them such as providing direct links to live chat on an individual basis, automatic routing to the correct department, and contact forms customers can fill out when a live agent is not available.  It allows callers to rate their interaction, and it features detailed analytics of customer responses and a company’s response rate as well as more important statistics such as improvements over traditional customer service responses.  For both businesses and their clients, it is clear to see that LiveNinja allows for an improved customer service experience.

About RESCUECOM:

RESCUECOM provides the best computer repair and tech support, 24/7. Meeting every computer repair need including virus removal, data recovery, networking, wireless services, and tech support for PC’s, MAC’s, Tablets, Phones, hardware and software with excellence. For the best tech support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC (1-800-737-2837).

Filed under: startups