Computer Support Blog

Most people who have questions browsing a website attempt to find the answer through trial and error, resorting to searching the Internet when they cannot find it.  The FAQ section on most websites is rarely helpful, and the map on how to navigate the site is usually isolated from the site itself.  It is often difficult to find what you want to know where it would make sense to be, and this is a dilemma a startup called AnswerDash hopes to resolve.  Essentially, it has produced a question-and-answer technology that a company can embed within its website, allowing users to find answers more easily, while clients gain insights into their users’ behaviors and can adapt customer support accordingly.

AnswerDash, which features general and mobile tech support for PC, Android, and iOS, helps users avoid lengthy live chat help sessions and frustrating phone calls as well as having to read popups that open outside of the page they are on.  Its technology appears on websites and in mobile apps as a small “Q&A” tab on the side of a page that opens to show commonly asked questions from previous customers and company employees, and it evolves over time as visitors ask new questions.  Users can also utilize a small tool from the tab to click on any component of the website for more information. On a retail site, for example, a user could click on any product description and see questions and answers about it. AnswerDash’s technology is a natural language-processing engine with a learning algorithm, meaning that it can learn to find what questions associate with which website content.

For companies, AnswerDash makes use of analytics, providing the site with data about which questions customers ask most often. This data provides insights into what is causing potential customers to unsubscribe, abandon carts, or just leave, making addressing and fixing issues easier and faster.  Access is always available, since you can use a mobile device even if you have a network-wide need for system recovery services.  Either way, you can use AnswerDash to drastically reduce customer support volume and streamline your system while retaining satisfied customers.  Website visitors may not ever even need to type a single word when searching for answers since it offers a point-and-click solution to almost any query.  It is easy to believe AnswerDash’s creators when they claim it is the next generation of website self-service that gives users the right answers, at the right place, at the right time.

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Filed under: startups