GuestDriven Helps Hotels Connect with Guests
Hotels often live and die by their reputation. The famous star rating system and referrals from previous travelers are what bring most people to the lobbies of hotels all around the world. Reputation is key in the hospitality business and the opinion of a hotel’s guests dictates its reputation. Now, there is a cool product in technology that helps hotels connect better with their customers. GuestDriven gives hotels the tools to engage and provide for their guests to gain insight into what they need to improve their experience. GuestDriven then also encourages guests to become brand ambassadors, spreading the good word about particular locations to other potential customers and improving overall business for the hotel. GuestDriven accomplishes all of these goals through mobile technology.
GuestDriven is a downloadable application available for both Android devices and iPhones. Guests with tablets can also download the app regardless of their chosen platform. Users experiencing difficulty with app installation should get assistance from a mobile IT support company. Customers can plan their stay in a particular hotel by looking it up within the GuestDriven app. The app has information about events, hotel features and accommodations, and even information about the local area around a hotel. The app continues to be useful once a guest arrives for their stay. Customers can contact reception or online help from the hotel directly from the app. The hotel can also issue special offers and coupons through the app for guests to make use of during their stay. Guests who have technical difficulties with the app always have the option of getting smartphone tech support to address any problems.
GuestDriven also gives hotels access to an analytics platform to see how users interact with the GuestDriven app. Hotels can see how often guests contact the front desk or seek help. Hotel managers can also view how often customers use coupons and special offers and if it leads to further spending or business. Armed with this data, hotels can work on any problematic areas and improve their guests’ experiences significantly.
GuestDriven provides a direct connection between hotels and their customers through which hotels can improve their reputation and find better ways to care for their guests. Used appropriately, GuestDriven could certainly make a difference to an establishment’s relation with its customers.
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