Computer Support Blog

Online reviews are extremely important to small businesses that don’t have the massive advertising resources of large corporations.  In the days before the Internet, restaurants and local service providers would depend heavily on word of mouth and hope that customers would tell others of their positive experiences.  Now, with online review sites, it’s easier than ever for customers to relay their experiences with a company to as many people as possible all at once.   That means that each online review, positive or negative, can have a major impact on a small business trying to grow.  Cool product in technology Review Trackers is helping these businesses keep track of all the reviews they receive online and manage them accordingly.  Read more »

While music hobbyists and casual players often only own one or two instruments, professional musicians often have to manage a huge variety of musical instruments and accessories.  Moving these items from place to place for gigs as well as keeping track of all the necessary accessories and parts is more difficult than many people realize.  Fortunately, cool person in technology Steve Cook founded InstrumentLife to assist professional musicians in managing their countless guitars, keyboards, drums and other instruments. Cook creates products that use computer technology and the web to aid people as they care for their instruments. Read more »

Before the Internet took over popular media, television was not only the dominant medium for entertainment, but in many ways was also a very social medium.  Groups of friends and families would often watch television together as a collective activity.  They would talk and interact while their favorite shows were running rather than sit in silence.  People would do this especially often during sports broadcasts, and in fact, many still do, as Super Bowl parties are part of a lot of people’s yearly social calendars.  However, for most situations, the social element of TV has transferred online.  Rather than talk about what’s happening on a show with friends that have come over for the night, people go on Twitter and Facebook to post status updates about it.  Cool product in technology Tok.tv is working to make the social aspect of watching television more interpersonal again and ironically, is doing so with the use of technology itself.  Tok.tv is a mobile app that combines a second screen experience for television with group voice chat over the Internet.  Users who have issues downloading the app can get help from an Android support or Apple support professional depending on the device that they own. Read more »

There are many points in life where people face important crossroads when it comes to their career and long-term life plans.  Unfortunately, despite people’s best efforts, they don’t always make the right choices.  Countless college students switch majors and fields of study when in school, which causes them to graduate late and spend more money on classes.  Many others even go on to have a short career in one area only to find out it isn’t really for them, forcing them to reassess and start from scratch.  Some people even experience this unfortunate situation more than once in their lifetimes.  Cool product in technology Latitude wants to help people avoid these issues by helping them make the right decisions earlier on in their lives.  Latitude offers to help people evaluate their abilities and personalities using psychology and aptitude testing.  Latitude tests individuals using scientific methods and produces detailed actionable reports on what subject areas, tasks and career choices are a good fit for someone.  Latitude’s hosts its testing platform online.  Any users who have trouble accessing it may have issues with their browsers and require PC tech support. Read more »

Today, RESCUECOM released a press release containing helpful information about the new REFRESH feature found in Windows 8 and Windows 8.1.  Windows REFRESH is an option for users in Windows 8 that helps them restore their computer when it has a serious malfunction.  The difference between a REFRESH and a complete reinstall is that a REFRESH allows users to retain their personal data such as documents, music, videos and pictures.  Having this new option for users to attempt to fix their machines when a problem occurs is great, but there are several potential concerns with the new feature as well. Read more »

Waiting for someone to show up when he or she has made plans with you is never fun.  While people can text, e-mail, or call their friends or associates to find out where they are when running late, there are many situations where that person won’t be able to respond.  If the person running late is driving or talking to someone else because of a crisis, trying to communicate with him or her through a phone or mobile device will go nowhere.  However, cool person in technology Bryan Trussel founded Glympse to help people keep track of each other when they’re running late.  Without having to disturb people by sending them repeated text messages or phone calls, Glympse users can track their friends and see their location without bothering them. Read more »

Video has blown up in the realm of social media over the last several years.  YouTube has always been prominent in the area, but now other services such as Instagram and Vine have made an impact on the social video space as well.  With the market growing, new social video companies need to introduce different hooks and concepts to make an impact.  Cool person in technology Jamie Lorenz is doing exactly that with his company FightMe.  FightMe is a social video space that adds a sense of competition to social video.  Read more »

Many companies use written materials, brochures, slide shows and visual presentations to promote themselves, their products and their services.  However, these methods of delivering promotional content are not always engaging to the target audience.  Static displays such as brochures and even semi-dynamic presentations such as slideshows keep viewers in a passive role and do not encourage them to engage the material.  Cool product in the technology Readz provides companies with the tools and resources to create interactive promotional content instead of static marketing material.  Read more »

Any medical professional who runs a private practice knows that communicating with patients can sometimes be a major problem.  Patients miss appointments and don’t reschedule accordingly, causing havoc for a practice’s calendar.  Cool person in technology Brandon Rodman is the CEO of a company that’s coming up with a better system to communicate with patients for one type of medical professional: dentists.  Rodman’s company Weave provides communication technology and software to dental care offices with their specific needs in mind.  Rodman designed his company’s software to address specific issues related to dental care practices and their patients.  Rodman’s software connects telephone communication, text communications and scheduling all together for one seamless experience.  Normally, dental practice office workers would have to make calls and work with scheduling and customer directory software separately. Weave combines these systems to reduce hold time for patients over the phone and streamline the process for office workers to avoid careless mistakes.  Any office interested in Weave may be better off having strong business computer services available to them to help with the transition to Rodman’s software. Read more »

Despite the fact that human bodies come in an unlimited variations of shapes and sizes, it is becoming increasingly difficult for many people to find clothing that fits them appropriately.  Many mainstream clothing outlets sell clothes designed specifically for one or two body types.  Buying online is also risky since users don’t have the option of trying clothes on first.  Cool product in technology Fitbay wants to be the solution to this problem by presenting users with a customized online marketplace that only offers clothes to a user that will fit him or her.  Fitbay wants to act as a personal online shopping place where worries about choosing the right size are no longer something for shoppers to concern themselves with when looking for new items.  Users create personal profiles on the Fitbay site and the company uses their data to populate their personal online stores only with clothes that fit them.  Anyone who has a problem creating an account on this cool product’s website may need assistance from a computer support professional. Read more »