Computer Support Blog

Using existing customers to create more business has always been a key aspect of marketing.  However, the introduction of social media to the equation has created even more potential for more business with each customer.  Previously, customers would refer others to a business purely through word-of-mouth, which has a somewhat limited reach.  With social networks allowing people to broadcast their actions and thoughts to large audiences, each existing customer can now promote a business to hundreds or even thousands of people instantly.  The difficulty in this process from the business side of the aisle is finding ways to encourage customers to promote their products and services online.  Cool person in technology Bob Whitson has founded a company called iSnap to give brick-and-mortar stores a new way to encourage customers to spread the word on social media. Read more »

Responsibly purchasing alcoholic drinks in a big city is not always easy.  Bars and clubs continue to raise the prices of their drinks to points that are prohibitive for many people.  However, finding liquor stores with good selection and prices to enjoy some drinks at home with friends isn’t always simple either.  Cool product in technology Drizly presents a third solution: order alcoholic beverages for immediate delivery with a smartphone. With Drizly installed on someone’s iPhone or Android device, he or she can quickly tap their phones to order liquor, wine or beer.  Drizly then delivers the drinks to the user on demand, allowing the customer to spend time with their friends or prepare in other ways before the drinks arrive.  This cool product is ideal for situations where people throw small parties or get-togethers because it frees up a user’s time and reduces one major aspect of planning a party down to a few taps on a phone.  Anyone who has trouble operating the Drizly app will need to contact a smartphone PC support company for service to determine what is causing the problem. Read more »

Trying to react to how customers interact with and perceive a website is one of the most difficult challenges of modern marketing.  Companies devote extensive time and resources to constantly updating their websites in reaction to how visitors spend time on and engage with their sites.  Usually, companies perform long-term tests, which help them decide on new designs and content for their pages.  However, a new startup has released a product that can help businesses react even more quickly and dynamically to how people use their sites.  Cool person in technology Karl Wirth founded Evergage to create a system where companies can react to visitors on their site in real-time and provide specially tailored content to users depending on their behavior.  Read more »

Traveling with large groups of friends and family can be difficult for many reasons and finding convenient hotel reservations is chief among them.  When traveling as a group, specific amenities and features are necessary and finding accommodations that work well for the situation can be a pain.  To tackle this issue and help those who enjoy group vacations, cool product in technology Groupize helps people compare hotel packages that fit their specific needs and group size.  When users go on Groupize, they input their intended destination and the dates of travel.  Once the site has the information it needs, it returns a page of search results to the user.  Each result provides a significant amount of information about a group-friendly hotel in the specified area.  People can sift through the different options and what each one offers to groups traveling together.  Groupize specifically highlights what amenities each establishment has that would be beneficial for group travel.  This cool product even mentions what group sizes are best for each hotel.  Users who don’t get appropriate search results from the site will want to contact a computer tech support agent for help.
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Hiring in specialty industries such as computer repair or food service can be a tricky situation.  Finding the best employees in these fields doesn’t quite work the same way in other, as resumes and static lists of qualifications mean much less than demonstrable skill in a certain area.  When employers post specialized positions in these fields on public job boards online, they often end up with many applications from unqualified people who do not have the specific experience and skillset necessary for the job.  Cool person in technology Mike Wagner wants to make it easier for employers to find qualified applicants in one of these specialized industries—restaurants and food service. Read more »

No one likes going to restaurant and having to wait to sit down at a table.  It’s even worse when disorganization or inefficiency makes the wait longer than it needs to be.  Cool product in technology NoWait is a service that uses smartphones to help restaurants seat people more efficiently and quickly.  By making the seating experience better for customers, NoWait is helping both the restaurant patrons and restaurant management.  Read more »

One of email’s biggest limitations is the fact that only smaller files are transferable through attachments.  One of the reasons that cloud storage services have had such success as products in office-based situations is that workers can’t send larger files through email.  Cool person in technology Mike McEvoy runs a company that has made a product that allows people to send files of unlimited size to one another as easily as they send emails.  McEvoy’s product, Scayl, works just like an email messaging system, expect that it allows people to send files of unlimited size through attachments.  Whereas email will prevent people from sending very large files or giant folders of data, Scayl gives people the ability to share any amount of data with their colleagues or clients quickly and simply.  McEvoy’s product could make life easier for many people working in media and technology.  Any interested users who have trouble while trying to download McEvoy’s program from the Scayl website should find a remote tech support service to assist them. Read more »

RESCUECOM released the results of the computer reliability report for the first quarter of 2014 today.  The report revealed that Samsung has once again risen to the number one position in the reliability rankings.  In the previous reliability report, Amazon debuted in the number one ranking with an extraordinarily high reliability score.  While Amazon managed to maintain a strong score this quarter, the company could not keep the top spot in reliability.  Instead, perpetual top performer Samsung once again became the most reliable computer manufacturer on the market according to the study. Read more »

Brands of all types have made social media marketing a priority in the last several years.  From large corporations to small mom-and-pop businesses, companies have turned to sites like Facebook, Twitter, Tumblr, Pinterest and Instagram to promote their product and remain in the public eye.  Social networking has become an important part of strategy for many companies in the current environment of the business world.  However, social media presence works primarily as a way to remain in the public consciousness and less so as a direct route to sales or new customers.  Soldsie is cool product in technology that may start changing that situation for many businesses.  With Soldsie, companies can sell their items and services directly from their social media pages on Facebook and Instagram.  Rather than link to outside promotions or simply post marketing material, businesses can pull in new customers right on their social media pages and sell their products directly.  With Soldsie, brands can use Facebook not just as an avenue for advertising and branding, but potentially as a direct source for revenue as well.  Any companies unsure of how to manage their social media pages should make sure they have good business IT support before using this cool product. Read more »

Small independent retails stores local chains face an uphill battle when trying to compete with national chains and large corporations.  Bigger companies can hire large teams to manage social media and email campaigns on the web for branding and marketing purposes. However, many small retail businesses do not have the personnel or time to dedicate to online marketing.  Cool person in technology Ted Teele founded his company SnapRetail to help independent retail stores maintain an online presence without having to dedicate many resources to the task.  Teele’s company provides stores with a social media and email platform that uses well-known promotional tactics and marketing concepts to provide small retail businesses with email and social media campaigns that they can set up easily. SnapRetail actually gives shop owners pre-created promotional templates and social media posts that only require minor customization.  Shops can schedule these prefinished emails and social media posts for weeks at a time using the SnapRetail dashboard.  Using Teele’s product, one person can manage long-term online campaigns with minimal effort and time involved.  Any storeowners who are unclear on the basics of social media sites will want to speak to a business computer services company to learn about the issue before trying Teele’s service. Read more »