Computer Support Blog

With all of the leaps forward in the way entertainment is presented, from enhanced audio standards to 3-D Blu-Ray players, it is almost surprising to learn that microprocessor production has been occurring on a two-dimensional scale for so very long.  Even the current generation of microprocessors, in stores now, runs on transistors that are two dimensional.  While they are faster and more intricate than the earliest transistors from 1947, they are essentially the same design.  Until now, the transistor has been refined by improved manufacturing methods and changes in the materials used to manufacture them.  All of that is about to change, though.  Intel is releasing computers based on their Ivy Bridge technology, the world’s first transistors designed with three dimensional pathways!

The Ivy Bridge processor is a 3-D Tri-Gate transistor and what that means to consumers is that it is fast!  The Ivy Bridge processor advances the Sandy Bridge microarchitecture that Intel pioneered and released in 2011.  While the Sandy Bridge used circuit pathways that were 32 nanometers wide, the Ivy Bridge improved the pathway to 22 nanometers!  With that improvement in the die, Intel’s new Panther Point (Series 7) chips will have more transistors per chip . . . by several orders of magnitude!  The change in ten nanometers allows Intel to use a vastly greater number of transistors in their new chips.

What does this change mean for you?

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More than ever before, consumers are bombarded by advertisers and institutions that demand your attention.  Network television studios try to keep you thinking about your favorite show for the entire week between episodes, just as news channels tease upcoming stories constantly and advertisers desperately try to get your attention so you can buy their merchandise.  As consumers adapt to one form of advertising or programming reinforcement, experts in the industry work to develop new methods, products and services.  Arguably the coolest new service that connects your television viewing experience to other aspects of your life is Flingo.

Flingo is a relatively new company that combines the television watching experience with the social resources that enhance the experience.  The CEO of Flingo, Ashwin Navin, is not attempting to change the way network television viewing happens.  Instead, with Flingo, Navin hopes to enhance the viewing experience in ways that others have not tried before now.  In addition to innovating for television viewers, Flingo works with high definition television manufacturers and producers to try to elevate the television-viewing experience as much as possible, while still keeping it the passive activity most viewers want.

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Every company in the technology sector has a strategy and few companies have been as open about their outlook for the market as Nokia.  Nokia, the mobile phone manufacturer, is widely attributed with connecting one billion people to cellular networks through their innovative and popular devices.  Recently, Nokia unveiled its “Next Billion” Strategy.  While their stated goal is clear – Nokia wants to be the supplier for another billion mobile phone customers – their exact strategy to reach the goal is not as evident.  However, it is Mary T. McDowell who will be responsible for achieving the Next Billion goal!

Mary T. McDowell is the Executive Vice President of Mobile Phones at Nokia.  This means that the ultimate decisions and responsibilities for all things having to do with mobile phones at Nokia fall upon her.  While Nokia’s CEO plays an important role in achieving the Next Billion Strategy, McDowell’s marketing prowess with mobile phones will go a long way toward determining the success or failure of the plan.  Given that McDowell was the executive that shepherded the popular and wildly successful E-Series mobile phone from Nokia to the global marketplace (well in advance of the current CEO taking that position), it looks like McDowell is more than up to the task.

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If asked what they first think of when putting cars and smartphones together, most people would answer with something about not texting while driving or about touch screens in their car. No one would answer with “an iPhone case.”

That may be about to change, however, because Nissan is getting ready to release a new iPhone case. Yes, Nissan the car manufacturer is making an iPhone case, yet why they are is very interesting. The Nissan Scratch Shield iPhone case will heal itself from any kind of scratches that occur.

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Today, more and more is being expected of headphones.  Back in the day, you plugged headphones into your stereo or portable tape player (or portable CD player) and the headphones brought you music at a level that didn’t annoy those around you.  But now, consumers are plugging their headphones into more sophisticated electronic devices and they are demanding more from their headphones.  Koss proves that they are up to the new expectations of music enthusiasts with their Porta Pro KTC headphones!

Koss Porta Pro headphones have long been an industry standard for audiophiles who have enjoyed the high-quality sound and fashionable, not bulky, appearance of the Porta Pro.  The addition of KTC, Koss Touch Control, upgrades the popular Porta Pro headphones for the current generation of music enthusiasts.  The big breakthrough with the Porta Pro KTC headphones is that the cord that connects the headphones to your Apple music player – iPod, iPad or iPhone – now includes a discrete control panel and a microphone!

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As companies rise and fall in Silicon Valley, it is no surprise that the big tech companies frequently see employees migrate from one popular company to the next big thing.  While some of the big tech companies actively poach employees from their competitors, other tech companies seem to just attract a lot of employees from the companies with greater name recognition.  In the case of StumbleUpon, the comparatively small Internet company has a surprisingly high number of employees formerly employed at Google.  One of the most significant ex-Google workers who is now vital to StumbleUpon is Japjit Tulsi.

Japjit Tulsi made a lateral move in 2011 when he became StumbleUpon’s Vice President of Engineering from being Google’s Director of Engineering.  While at Google, Tulsi was responsible for creating Google Analytics, which is one of the standard-bearers of online traffic analysis.  That level of programming genius made him very attractive to StumbleUpon.  Prior to Google, Japjit Tulsi was a part of Microsoft’s executive development program.  At Microsoft, Tulsi served as a group manager in the engineering department.  Prior to Microsoft, Tulsi studied at Punjab University where he abandoned a law career in favor of the tech sector.

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Like so many industries, the consumer electronics sector has a vibrant secondary market.  Thanks in no small part to Alpha Consumers frequently upgrading and the consumer culture that fosters the mindset that this year’s new products will be obsolete or uncool by next year, the used electronics market has grown in recent years.  Buyers who are more interested in substance than style or who are simply thriftier than their peers can enjoy significant benefits from buying their electronics in gently used condition.  One of the biggest sectors in the electronics secondary market is in cell phones and smartphones.

However, just like when you are considering purchasing a used car, there are some good rules to live by when purchasing a used cell phone or used smartphone.  Both as a buyer and a seller, you should consider the following:

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Even during the current worldwide economic instability, most everyone would like to be able to donate to charity and help out others.  But just as educated consumers consider the corporate philosophies of big businesses, it is also wise to educate yourself about charities to which you donate.  While a charity will always try to put the most positive spin on themselves in order to solicit donations, objective criteria should be used to determine whether a charity is worthy of your donation or not.  For that, there is Charity Navigator.

Charity Navigator is an Internet site that provides information on charities, much the same way Open Secrets provides information on political donations.  Evaluating objectively using records supplied to the government for tax/accounting purposes, Charity Navigator uses a series of consistent criteria to evaluate the health of a charity.  This allows you to both compare charities and view charities that come close to an ideal using Charity Navigator.

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In big technology companies like Microsoft, it is a rare thing for an executive in the Customer Service branch to make the mainstream news.  In fact, it is hard to make a splash in customer service such that you get noticed within the industry at all.  Customer service defines the old adage of “no news is good news;” if a customer service department is doing their job efficiently then you seldom hear about them.  But in 2010, one corporate officer in the technology sector’s customer service division stood out.  That person was Barbara Gordon and she boldly challenged Google to rise to the level of customer service Microsoft delivers!

Barbara Gordon serves as the Corporate Vice President for Customer Service and Support for the Microsoft Corporation.  In 2010, she wrote a blog that became famous in the technology industry.  The article, Microsoft’s Support Sets Us Apart, garnered mainstream media attention by boldly calling out Google for its lack of customer service options.  While some in the industry characterized the gambit as brazen, Gordon used the media attention to constructively criticize Google while touting the strong customer service department at Microsoft.  When Google floundered in its response – even now it offers easy access only to Internet customer service support – Gordon’s risky public statement paid off for Microsoft.

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What is the release date for the iPad 3? What will it look like? What new capabilities will it feature? These speculations have been floating around for a while on the Internet and it seems that everyone has something to say about the topic except for Apple.

There has been no official word from Apple about the possibility of an upcoming iPad 3 release, but the rumors are flying about when that might happen. All over the Internet, people are guessing about the official announcement of the iPad 3 and the consensus is that the release will be in March.

An article on Bloomberg states that production of the iPad 3 is already in progress and will reach maximum output in February. There will be a break for the upcoming Chinese Lunar New Year holiday for the factory workers, but production will begin again immediately afterwards. The article does not name any direct sources, but the information is consistent with the rumors and speculation.

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