Computer Support Blog

The results are in for RESCUECOM’s 2010 first quarter Computer Reliability Report, IBM/Lenovo claims the top spot, Apple drops to third!

RESCUECOM’s Computer Reliability Report starts out on a high note in 2010, with all five leading manufacturers putting up superior reliability scores to last year’s averages.  Apple, last year’s overall leader, improved its reliability score, but that still wasn’t good enough to maintain the top spot in the first quarter of 2010; instead Apple dropped to third place.  IBM/Lenovo decidedly took first place improving their score over 200 points from their average last year.  Not to be forgotten, Asus also posted significant gains and took second place.  Rounding out the top five were Toshiba and HP/Compaq, respectively.  As 2010 progresses it will be interesting to see which manufacturers can maintain their gains and which ones may fall due to increased need for computer repair. Read more »

Summertime brings unique computer repair problems. Overheating is the obvious computer repair culprit, but RESCUECOM’s computer support specialists caution that power surges and blackouts can also lead to computer repair.

The top heat related threats and how to combat them: Read more »

Your business needs technology, and that technology doesn’t always work.  So how do you choose where to go for your computer repair and business support needs?

Business technology used to be simple: a computer or two, a phone, and maybe a fax machine.

Today’s technology is far more complicated.  Most businesses, even the small ones, rely on multiple pieces of technology, from networked computers, to printers, to servers, and that’s just the hardware.  When you add in software such as different operating systems, office productivity suites, email, scheduling, and payroll programs, many businesses find themselves dependant on technology that isn’t always reliable.

When technology isn’t reliable, you need business support and computer repair that is. Read more »

Recently, Sony recalled over 500,000 Vaio laptops.  The reason behind the recall was a common laptop computer issue: overheating.  In this case though, it went beyond a standard computer repair problem.  The Vaios overheated to the point of melting parts of the computer and becoming a burn risk for users.  With this computer repair issue in the news, RESCUECOM feels now is an excellent time to remind laptop users of the dangers of overheating.

First, it’s valuable to know that a laptop computer that simply feels hot does not necessarily need computer repair.  Modern laptop computers are designed to run with almost as much power and speed as desktop PCs.  However, with considerably less space for cooling systems, sometimes laptop computers can get a bit hot. Read more »

Recently, it was revealed that Dell Computers had misled and possibly outright lied to customers who had purchased one of their computers and were in need of computer repair.  This is not the first time Dell has come under scrutiny for their computer repair and customer service practices.  In light of these recent revelations, RESCUECOM offers some information and clarification for those Dell Computer customers who may be in need of computer repair.

The Dell computers that were affected were OptiPlex desktop PCs sold between 2003 and 2005.  These Dell computers were primarily sold to business customers, usually in large quantities.  The computer repair problems that then cropped up would, therefore, put the customer’s business at risk. Read more »

What happens to all of the pictures, music, and information you store on your computer when your system crashes or your hard drive dies?  Would data recovery even be possible?  RESCUECOM wants to remind you that data recovery can be easy, if you choose the right format for your data backup.

It’s a simple concept.  Data backup makes data recovery easier.  We’ve heard over and over again that we need to back everything up.  But how many of us heed the warnings and do anything beyond making sure we save everything?

We know that saving isn’t the same thing as a quality data backup, but we do it because it’s quick, easy, and doesn’t cost a thing.  A good data backup is complicated, time consuming, and expensive, right? Read more »